Email export

Welcome to the mail export help section. We hope you can find the information you need here. If you have read through this section, and still need more information, please post to the mail export help forum.

Contents:

1. Background
2. How to prepare
3. How it works
4. Direct export
5. List of supported webmail services
6. Indirect export
7. Set up your email program
8. Troubleshooting
9. Direct export
10. Google mail security measures
11. Outlook.com mail security measures

The team at Dropzone.com has decided to re-evaluate some of the site features. While we aim to improve and add many features in the near future, we also want to remove some features that we believe to be redundant or outdated. Doing this will streamline the site, and allow us to shift our focus to the more important parts of the user experience.

The free email address and functionality that Dropzone.com users get when they sign up was a pretty neat feature in the 90's, when it was still relatively difficult to get an email address. Nowadays services like Google Mail and Microsoft's Outlook.com offer the latest and greatest in webmail services at no cost. These services are easy to use, and are here to stay. It makes little sense for Dropzone.com to offer a webmail service when much better alternatives are readily available. This is why we have decided to retire this part of Dropzone.com.

While retiring the email service is good for the site as a whole, there are users who will be inconvenienced by this event. We apologize in advance for any difficulties. Dropzone.com offers some ways for you to export your existing emails to other webmail services or email clients. This means that you do not need to lose your mail. This help document will aid you in this export.

Here are a few things you should do before you export your mail:

1. Make sure that your dropzone.com account isn't linked to your dropzone.com email address. To check this, go here, and look next to 'Email:'. If there is a @dropzone.com email address, please change it to something else.
2. Notify anyone who uses your Dropzone.com email address to communicate with you. This is important, since your Dropzone.com email address will soon be deactivated. You will still receive mail for a while after you do the export, but soon any email sent to Dropzone.com addresses will be lost. Let them know where they will be able to reach you.
3. Make sure no online accounts you have use your Dropzone.com address. Usually, when creating an account at a website, you submit an email address as a method of identification and communication. Please go to any online accounts that use your Dropzone.com address, and change your identifying email address.
4. Decide where you will move your mail. You probably already have another email address. If you don't, you can export your mail to a computer program like Microsoft Outlook or Mozilla Thunderbird without needing an email address. You can also create an account at one of the supported webmail services listed below. Please note that moving your mail to Google mail or Outlook.com accounts often require a few extra steps.
5. Decide how you will move your mail. If you want to export your mail to your current webmail service( Google mail, Outlook.com etc ), you will be using our direct export. If you wish to export your mail to a program on your computer (Microsoft Outlook, Mozilla Thunderbird, etc), you will be using our indirect export. Please note that you will need your email account's password to do a direct export. For mail webapps, this is usually the password you use to log in.
6. Take a look at your folders.When you export your mail to a program or webapp, the folder structure in your Dropzone.com mail will be maintained. For example, if you export to Google mail, the mail located in your inbox on Dropzone.com, will end up in your Google mail inbox, mixed up with everything already there. We recommend that you move all your mail and folders to one folder called 'Dropzone mail', so that it stays separate from other mail in your destination account. Please note that AOL mail does not support subfolders. It is best for AOL users to move any subfolders out of their parent folders, and rename them appropriately. Folders names can be up to 40 characters long.

There are two ways you can get your mail: Direct export, and indirect export.

A direct export moves your mail to another email address. This is the best way to export your mail to a webmail service like Google Mail. Here steps to do an indirect export:

1. Make sure that you are prepared for the export be reading through the How to prepare section.
2. Go to your Dropzone.com mail, and click on the green 'Export your mail' button, which is located in the pink notification bar just above your list of emails.
3. A dialog titled 'Dropzone.com email export status' will appear. After having read the information given in the dialog, you can click the 'Start export' button to begin the process.
4. You will now see a dialog titled 'Dropzone.com email export'. The dialog also contains 3 empty text fields.
5. Type your dropzone.com password into the first field, labelled 'password'.
6. Type the email address to which you want to move your mail into the second field, labelled 'email address'.
7. Type the password of the email account to which you want to move your mail into the third field, labelled 'email password'.
8. Click the 'Export mail' button to start off the process.
9. The 'Dropzone.com email export status' dialog will appear again, saying "The export has begun". Your mail is now being moved.
10. The mail export can take up to 30 minutes. You don't need to keep the dialog, or even the browser tab, open. The entire process happens on our server in Canada, so feel free to continue with other stuff while it happens. You can come back to the dialog at any time to check if the export is finished. The dialog updates automatically, so you don't need to refresh your browser to check your export's status.
11. Within 30 minutes, the dialog will tell you that your export was either successful, or that there was an error. If it was successful, well done! You can now say goodbye to Dropzone.com mail. You can also click the 'Export your mail again' button in order to repeat this process from step 4. If there was an error, please see the below troubleshooting section.

Dropzone.com mail can be exported to any of these accounts with the direct export:

• AOL mail: E-mail addresses containing '@aol.'
• Apple iCloud mail: E-mail addresses containing '@icloud.'
• GMX mail: E-mail addresses containing '@gmx.'
• Google mail: E-mail addresses containing '@gmail.' *
• Microsoft mail: E-mail addresses containing '@hotmail.', '@live.' or '@outlook.' *
• Yahoo mail: E-mail addresses containing '@yahoo.'
• Yandex mail: E-mail addresses containing '@yandex.'

* These email services have some extra security measures that add a few extra steps to the export process. See Troubleshooting

The indirect export can be used to export your Dropzone.com mail to an email program on your computer. Examples of these programs include Microsoft Outlook, Mozilla Thunderbird or Apple Mail. Below are the steps to do an indirect export:

1. Make sure that you are prepared for the export be reading through the How to prepare section.
2. Go to your Dropzone.com mail, and click on the green 'Export your mail' button, which is located in the pink notification bar just above your list of emails.
3. A dialog titled 'Dropzone.com email export status' will appear. After having read the information given in the dialog, you can click the 'Start export' button to begin the process.
4. You will now see a dialog titled 'Dropzone.com email export'. The dialog also contains 3 empty text fields.
5. Type your Dropzone.com password into the first field, labelled 'password'.
6. The other 2 fields must be left empty.
7. Click the 'Export mail' button to start off the process.
8. The 'Dropzone.com email export status' dialog will appear again, saying "The export has begun". Your mail is now being moved.
9. The mail export can take up to 30 minutes. You don't need to keep the dialog, or even the browser tab, open. The entire process happens on our server in Canada, so feel free to continue with other stuff while it happens. You can come back to the dialog at any time to check if the export is finished. The dialog updates automatically, so you don't need to refresh your browser to check your export's status.
10. Within 30 minutes, the dialog will tell you that your export was either successful, or that there was an error. If it was successful, you can now download your mail to your computer. If there was an error, please see the troubleshooting section below.
11. Now you need to download your Dropzone.com mail to your computer. To do this you need 2 things: Your Dropzone.com mail imap details, and a mail program on your computer. Here are your Dropzone.com imap details:
    • Email address: your dropzone.com email address
    • Username: your dropzone.com email address
    • Password: your dropzone.com password
    • Server type: IMAP
    • Incoming server address: dropzone.com
    • Incoming server port: 993
    • Use SSL with incoming server: Yes
    • Outgoing server address: dropzone.com
    • Outgoing server port: 25
    • Use SSL with outgoing server: Yes
12. Using the above details, you will be able to download and view your mail with a program of your choice. If you need help configuring your mail program, see the email client configuration section.

Different email programs might look and feel a little different, but the general workflow for getting your email into a program should not differ greatly between programs.

Instructions to get your mail in a variety of email programs can be found here. Remember to use the correct details:

• Email address: your dropzone.com email address
• Username: your dropzone.com email address
• Password: your dropzone.com password
• Server type: IMAP
• Incoming server address: dropzone.com
• Incoming server port: 993
• Use SSL with incoming server: Yes
• Outgoing server address: dropzone.com
• Outgoing server port: 25
• Use SSL with outgoing server: Yes

If you need more specific instructions, take a look at these links:

• Microsoft Outlook 2003+
• Microsoft Outlook 2000
• Microsoft Outlook 98
• Mozilla Thunderbird
• Apple Mail in OSX

If you are experiencing problems, please check out the following sections.

• Make sure that you type in the correct password for your destination email address. We have no sure way of authenticating the destination email password before the export, so if you make a typo or type in an entirely incorrect password, there is no way we can warn you about it. Also make sure that you did not mistype your destination email address.
• Please make sure that your destination mail service is on our list of supported mail services. If it isn't, let us know.

Google has built some extra security measures into their mail service, which means that your first mail export to Google mail will likely fail. Here is a workaround that will help you export your Dropzone.com mail to Google Mail.

1. Make sure that you are logged in to your Google mail account.
2. If you have received an email titled 'Suspicious sign in prevented' or 'Google Account: sign-in attempt blocked', it means that Google blocked your export.
3. Make sure that access for less secure apps is enabled. To do this, go to here and choose the ‘Turn on’ option. If it was turned off, you can come back and turn it off once your dropzone.com mail has been moved.
4. If you have Google’s two factor authentication enabled, follow these steps. Not sure if it is enabled? Go to here, and check next to ‘2-Step Verification’.
   1. You will need to generate an app password in order to get your dropzone.com mail on your Google account. To do this go here.
   2. Click ‘Select app’ , and choose ‘Other (Custom name)’. Type in ‘dropzone.com mail’, and click ‘Generate’. You will be given a password. This is the password you will use in the ‘Destination email: email password’ field when you do your export. You can now try the export again, but with this new password.
5. If you don’t have two factor authentication enabled, follow this link, and click ‘Continue’. Your next attempt to export to this Google mail account should now be successful.

Microsoft has built some extra security measures into their mail service, which means that your first mail export to Outlook.com mail will likely fail. Here is a workaround that will help you export your Dropzone.com mail to Outlook.com Mail.

1. Make sure that you are logged in to your Outlook.com mail account.
2. If you have received an email titled 'Microsoft account unusual sign-in activity‏' or something similar, it means that Microsoft blocked your export.
3. If you have Outlook.com's two factor authentication enabled, follow these steps. Not sure if it is enabled? Go to here, and check under to ‘Two-step verification’.
   1. You will need to generate an app password in order to get your dropzone.com mail on your Outlook.com account. To do this go here.
   2. Copy the password provided, and use it in your next attempt to export your mail to your Outlook.com mail account.
4. If you don’t have two factor authentication enabled:
   1. Click on the 'Review recent activity' button in the aforementioned email.
   2. In the 'Recent activities' list, find a 'Security challenge' with 'Canada' as location, and '204.187.14.148' as IP address.
   3. Click the 'This was me' button.
   4. Your next attempt to export to this account should be successful.