Phoenix fly customer service

[Bealio 0]

I know they just came out with a new wingsuit, but do they usually take a few days to reply to an e-mail and do they usually not reply at all after you e-mail an order form to them? This is my situation...

[mccordia 74]

Hi Bealio,

Just shoot an email to jarno@phoenix-fly.com and Ill try and help you out asap. Robert is in the factory 6 days a week, so emails tend to get answered in one batch at the end of the week. But for urgent matters, shoot edo, macca or myself (an email, and we'll be sure to help you out)

JC
FlyLikeBrick
I'm an Athlete?

[Bealio 0]

It's not urgent. I can wait a week. Thank you for your quick reply!

[freeflysoul 0]

Usually they reply to my emails no later than one hour after I click the "send" button...

3,2,1,C-YA!!!
V.
BASE #1075 / BMI #I-002 / PFI #042 / EGI #104

[Zeemax 0]

As Jarno said, shoot any of us a mail direct and we'll get your sorted.

Macca@Phoenix-Fly.com

Phoenix Fly - High performance wingsuits for skydiving and BASE
Performance Designs - Simply brilliant canopies

[FrontFront 0]

Hi - did you get a reply now? I am in the same situation you described in April - no reply to emails at all. From the replies to your posting, I added Jarno and Macca to my emails, but cannot get a reply at all. I ordered my track suit in February, should have arrived by now...

Blue Skies!
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D-17958

[mccordia 74]

Phoenix-Fly gets a lot of emails regarding lead times. Often up to 40/50 a day.
We try to answer them to the best of our ability.
We always have a rough indication of lead times on the website (bottom of the page with price information). Using this lead time indication as a minimum before asking questions on 'is it there yet' , does help keep the amount of emails to a minimum. Though we of course understand the eager anticipation.

A suit ordered February with the current lead time of +- 3,5 months will put it at a delivery time of around mid June (+- depending on exact order date).

On some of the newer suits (Viper/V5) template construction for varyious sizes may add a few weeks to that depending on body size. The factory (both facilities) work 6 days a week to produce quality wingsuits, and we hope to slowly bring lead times back down as the summer season progresses.

JC
FlyLikeBrick
I'm an Athlete?

[robibird 3]

Hello Gerhard,
First, it would be nice to get your mail out of spam.
Second, in case there is no replay within 72 h, it is always option to call me and ask. Last option also can be FB, as this FB is so awesome rad epic feature to connect people.

Robert Pecnik
robert@phoenix-fly.com
www.phoenix-fly.com

[FrontFront 0]

Robi -
got your reply email with the good news that the suit has shipped. Looking forward to jumping it!

Blue Skies!
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D-17958

[MrCat 0]

Just a suggestion but how about including on the website the current order date range that you are working on.
so lets say you were currently producing p3s with confirmed orders placed the week ending march 20th then if I'd ordered a p3 the first week in april I know it will be roughly 2 weeks before mine goes into production.

if as mentioned above 40/50 emails a day are about lead times this might help cut that down for a small once a week page update

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[Shredex 0]

There website does include up-to-date lead times. Not when productions starts but when your suit should be done.

"Currently a high volume of orders has pushed back lead times to 14-16 weeks for the Trackingsuit, Prodigy2, Shadow, Phantom2, Ghost3 and Venom.

V5 and Viper lead times are currently at 18-20 weeks
As we work through the large volume of orders, lead times are expected to come down in the coming months."

[MrCat 0]

Yes, I was aware of that but it is inaccurate.

I am waiting for a suit - when I placed the order the site showed a 16/18 week lead time. As you say it now shows a 14/16 week lead time. Will my suit take 18 weeks or will it take 14 weeks?

When I ordered my V4 last year they had a 4/5 week lead time, but then by the time my suit should have been ready it had changed to 10 weeks..

Maybe I should have said "suits ordered the week ending... are shipping now" ??

No reason why both the current lead times and the current order dates being shipped couldn't be there if PF chose to do so.

Anyway - just a suggestion :)

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[ataltitude 0]

I have no problem, with Phoenix fly lead times, as just show's I'm buying quality and high demanded product. Also I look at their lead times, then order well before I'm wanting my suits.