theskydiveguy 0 #1 May 24, 2004 OK.. after a disasterous riser slap to the side of my helmet on Friday night I am down one Pro Track So which one should I replace it with? All opinions would be greatly appreciated? Thanks, ~Jeff Quote Share this post Link to post Share on other sites
rmsmith 1 #2 May 24, 2004 Look for your proof of purchase; L&B just might surprise you with a replacement and smile! Quote Share this post Link to post Share on other sites
theskydiveguy 0 #3 May 24, 2004 Would my box and book count as well as the broken bracket? Thanks ~Jeff Quote Share this post Link to post Share on other sites
arlo 0 #4 May 24, 2004 yeah, but that wouldn't be too cool to do. if it wasn't lost due to a broken bracket, i wouldn't ask them for a new one. l&b provide outstanding customer service and asking them for a new one when it wasn't their fault just costs them money. this may, in turn, cause them to whittle down the customer service in the long run...which wouldn't be a good thing. anyway, sorry you lost your audible. either replacement would be a good choice. Quote Share this post Link to post Share on other sites diablopilot 2 #5 May 24, 2004 Based on my experience with quality, service, and resulets, the L&B products are the way to go.---------------------------------------------- You're not as good as you think you are. Seriously. Quote Share this post Link to post Share on other sites DancingFlame 0 #6 May 24, 2004 I would say that too. L&B rocks! Quote Share this post Link to post Share on other sites mwabd1 0 #7 May 24, 2004 If you have to spring for a new one I would buy a NEPTUNE, it's cheaper, has the same features, and more, and it's more versatile. ..........my 2 cents. ...if your sport doesn't involve death as a consequence............it's not EXTREME!!!!!!.......I hereby reject your reality and instead choose to insert my own! Quote Share this post Link to post Share on other sites darkwing 5 #8 May 24, 2004 Pro Track, ProTrack, ProTrack... (crowd chanting, in blissful adoration of L&B) -- Jeff My Skydiving History Quote Share this post Link to post Share on other sites koz2000 1 #9 May 24, 2004 If you've already got one Pro-Track, why not just go with a Pro-Dytter? It's a lot cheaper and do you really need two tracking units? I wear dytters in my helmet and a pro-track in my suit (it's more accurate there.) However I might lean toward the Neptune due to it being waterproof. If you ever do beach jumps it could be handy. But L&B has awesome products My .02______________________________________________ - Does this small canopy make my balls look big? - J. Hayes - Quote Share this post Link to post Share on other sites Cajones 0 #10 May 24, 2004 Neptune! More features, waterproof, comes in kewl colors, more versatile, and a few bucks cheaper. L&B customer service is quite excellent. Alti-2 service is also exceptional - and they are $3.50 in postage away - not $35.00! And if you have a kickass Field Rep (like the peeps in Elsinore and Perris do), you don't even have to pay for shipping on a defective/broken unit. My $1/50... Which is heavily biased as an owner of multiple Neptunes and a Field Rep. - Cajones The laws of physics are strictly enforced. Quote Share this post Link to post Share on other sites diablopilot 2 #11 May 24, 2004 QuoteAlti-2 service is also exceptional - and they are $3.50 in postage away - not $35.00! And if you have a kickass Field Rep (like the peeps in Elsinore and Perris do), you don't even have to pay for shipping on a defective/broken unit. L&B has reps like that as well. They are called "dealers". ---------------------------------------------- You're not as good as you think you are. Seriously. Quote Share this post Link to post Share on other sites GeeeeeeFly 0 #12 May 24, 2004 Have you contacted L & B? I am sure they will replace it... I had mine replaced after it was cracked and it was only a week down time... ~G~ "The edge ... there is no honest way to explain it because the only people who know where it is are those that have gone over" Quote Share this post Link to post Share on other sites SkydiveNFlorida 0 #13 May 24, 2004 Personally, for logging info, I like the Protrack better. I think you have to push too many buttons on the neptune to get the info I want from the last few jumps. I also have found my neptune to be off in its logging several times. I have version 2.025, I think they have an update out but I am too lazy to update it again right now. So, for now, i'm just using the protrack for logging my jumps and not worrying about it. Now, for a visual altimeter, I really love the Neptune and would recommend it to anyone who needs accurate info for their landings. Accurate to 10 feet! :D Angela. Quote Share this post Link to post Share on other sites ianmdrennan 2 #14 May 24, 2004 Logging has been substantially improved in 2.1.2 Take it to your local field support rep (should be plenty in fl) and they'll do the update for ya. Blue ones, IanPerformance Designs Factory Team Quote Share this post Link to post Share on other sites theskydiveguy 0 #15 May 24, 2004 Thanks for all the responses! Talked to my 'dealer' today (it's a holiday here) ~Jeff Quote Share this post Link to post Share on other sites EDYDO 0 #16 May 25, 2004 Got both, like both. No problems with either. The Neptune is water resistant, does more and costs less. Neptune batteries are easier to find. Ed Quote Share this post Link to post Share on other sites Cajones 0 #17 May 25, 2004 QuoteL&B has reps like that as well. They are called "dealers". Oh, you mean the guys that sometimes have the $10 batteries in stock? Sorry, couldn't resist. - Cajones The laws of physics are strictly enforced. Quote Share this post Link to post Share on other sites diablopilot 2 #18 May 25, 2004 QuoteOh, you mean the guys that sometimes have the $10 batteries in stock? Sorry, couldn't resist. Yeah. The ones who pay rent to have a store front for people to come in and hang out in. Look at all the pretty gear. Air condition. Employ skydivers. Rent gear to novice skydivers. The ones who when a skygod who has needed batteries for months comes in to town for a invitational big way, runs in and tosses their Helmet at you screaming "I'm on 10 minute call, late for my dirt dive and I need bateries!" causing you to smile and change them, and then have to deal (when you chase the deadbeat down 4 hours later to pay) with them pretending to be outraged at the price? Ya' know those guys. Oh yeah.... They're only $8 bucks. Instalation included (most of the time) Luv ya man, just had to give some back.---------------------------------------------- You're not as good as you think you are. Seriously. Quote Share this post Link to post Share on other sites Cajones 0 #19 May 25, 2004 I don't want to take anything from the dealers. It wasn't their decision to integrate a battery that is either difficult to find or expensive. Dealers are the people that are selling the Neptune and the Pro-Track. My role is to take some of that Customer Service role from the already underpaid gear store staff and shift it to someone who has a direct role in the interests of that particular product. As an additional note... Field Reps are not just here to update firmware, replace broken units, teach users how to take advantage of features, and change batteries. We are also here to keep our ears open for what users really want. The greatest advantage of the Neptune is its adaptability. It is still evolving as a skydiving instrument. The feedback of jumpers has been the driving force behind the direction software changes have taken. - Cajones The laws of physics are strictly enforced. Quote Share this post Link to post Share on other sites gomadkiwi 0 #20 May 26, 2004 I have a neptune, I use it as an audible. Got it a few weeks ago from para-gear. I do like it, it does the job, but it does come up with some weird log data at times. I got a 490 second freefall from 14,000ft the other day! I was actually doing a CRW jump and deployed out the door, not at 2100 ft like it claimed. Here's another: exit 2900, deploy 2700, freefall 14 seconds! So I've had to delete the entire log a couple of times. Also the freefall speeds are given at 12k, 9k, 6k and 3k and are an average over the 1000ft either side. The 12k one is straight after exit and the 3k one is right about deployment so both those are totally useless! The average speed is usually pretty meaningless too and think is tied into determining freefall time because a low average seems to occur along with a longer than realistic delay. Quote Share this post Link to post Share on other sites SkydiveNFlorida 0 #21 May 26, 2004 QuoteI have a neptune, I use it as an audible. Got it a few weeks ago from para-gear. I do like it, it does the job, but it does come up with some weird log data at times. I got a 490 second freefall from 14,000ft the other day! I was actually doing a CRW jump and deployed out the door, not at 2100 ft like it claimed. Here's another: exit 2900, deploy 2700, freefall 14 seconds! So I've had to delete the entire log a couple of times. Also the freefall speeds are given at 12k, 9k, 6k and 3k and are an average over the 1000ft either side. The 12k one is straight after exit and the 3k one is right about deployment so both those are totally useless! The average speed is usually pretty meaningless too and think is tied into determining freefall time because a low average seems to occur along with a longer than realistic delay. I have the same gripes, I was also wondering if the 'average' speed included 12000 and 3000, maybe they can change that?. I am glad i'm not the only one with messed up ff times, either. I had a h&p where I actually exited about 5500 and deployed at about 4200 what it logged was entirely different, actually logged deployment altitude above exit altitude (impossible obviously), really odd. I hope that the logging is really fixed on the new version. What version do you have, btw? I haven't used it as an audible, but I really like it as a visual! Angela. Quote Share this post Link to post Share on other sites Cloggy 1 #22 May 26, 2004 Quote I have the same gripes, I was also wondering if the 'average' speed included 12000 and 3000, maybe they can change that?. I am glad i'm not the only one with messed up ff times, either. ... Angela. Actually it will be possible to program the altitudes and averaging interval to calculate ff speeds. As for the logging, I'm sure Alti-2 is working on it right now. Might be a good idea to give them your feedback too: help them to improve the product! I use my Neptune as a visual, I really like it for that and it's great to get to know my new canopy. Bart Quote Share this post Link to post Share on other sites gomadkiwi 0 #23 May 26, 2004 After my last post, I received an email this morning from alti-2. Sounds like pretty much everything I griped about can be changed by a field rep or the factory. Sweet as! The altitudes for speed recording can be set to whatever you want, and apparently there's an update to correct the logging funnies. Quote Share this post Link to post Share on other sites ianmdrennan 2 #24 May 27, 2004 Both of you need to upgrade to 2.1.2 - there was a register off in 2.1.1 that recorded weird hop n pop times. Please take your units to your local field rep or send them in to Alti-2 for the free upgrade. Blues IanPerformance Designs Factory Team Quote Share this post Link to post Share on other sites Join the conversation You can post now and register later. If you have an account, sign in now to post with your account. Note: Your post will require moderator approval before it will be visible. Reply to this topic... × Pasted as rich text. Paste as plain text instead Only 75 emoji are allowed. × Your link has been automatically embedded. Display as a link instead × Your previous content has been restored. Clear editor × You cannot paste images directly. Upload or insert images from URL. Insert image from URL × Desktop Tablet Phone Submit Reply 0
diablopilot 2 #5 May 24, 2004 Based on my experience with quality, service, and resulets, the L&B products are the way to go.---------------------------------------------- You're not as good as you think you are. Seriously. Quote Share this post Link to post Share on other sites
DancingFlame 0 #6 May 24, 2004 I would say that too. L&B rocks! Quote Share this post Link to post Share on other sites
mwabd1 0 #7 May 24, 2004 If you have to spring for a new one I would buy a NEPTUNE, it's cheaper, has the same features, and more, and it's more versatile. ..........my 2 cents. ...if your sport doesn't involve death as a consequence............it's not EXTREME!!!!!!.......I hereby reject your reality and instead choose to insert my own! Quote Share this post Link to post Share on other sites
darkwing 5 #8 May 24, 2004 Pro Track, ProTrack, ProTrack... (crowd chanting, in blissful adoration of L&B) -- Jeff My Skydiving History Quote Share this post Link to post Share on other sites
koz2000 1 #9 May 24, 2004 If you've already got one Pro-Track, why not just go with a Pro-Dytter? It's a lot cheaper and do you really need two tracking units? I wear dytters in my helmet and a pro-track in my suit (it's more accurate there.) However I might lean toward the Neptune due to it being waterproof. If you ever do beach jumps it could be handy. But L&B has awesome products My .02______________________________________________ - Does this small canopy make my balls look big? - J. Hayes - Quote Share this post Link to post Share on other sites
Cajones 0 #10 May 24, 2004 Neptune! More features, waterproof, comes in kewl colors, more versatile, and a few bucks cheaper. L&B customer service is quite excellent. Alti-2 service is also exceptional - and they are $3.50 in postage away - not $35.00! And if you have a kickass Field Rep (like the peeps in Elsinore and Perris do), you don't even have to pay for shipping on a defective/broken unit. My $1/50... Which is heavily biased as an owner of multiple Neptunes and a Field Rep. - Cajones The laws of physics are strictly enforced. Quote Share this post Link to post Share on other sites
diablopilot 2 #11 May 24, 2004 QuoteAlti-2 service is also exceptional - and they are $3.50 in postage away - not $35.00! And if you have a kickass Field Rep (like the peeps in Elsinore and Perris do), you don't even have to pay for shipping on a defective/broken unit. L&B has reps like that as well. They are called "dealers". ---------------------------------------------- You're not as good as you think you are. Seriously. Quote Share this post Link to post Share on other sites
GeeeeeeFly 0 #12 May 24, 2004 Have you contacted L & B? I am sure they will replace it... I had mine replaced after it was cracked and it was only a week down time... ~G~ "The edge ... there is no honest way to explain it because the only people who know where it is are those that have gone over" Quote Share this post Link to post Share on other sites
SkydiveNFlorida 0 #13 May 24, 2004 Personally, for logging info, I like the Protrack better. I think you have to push too many buttons on the neptune to get the info I want from the last few jumps. I also have found my neptune to be off in its logging several times. I have version 2.025, I think they have an update out but I am too lazy to update it again right now. So, for now, i'm just using the protrack for logging my jumps and not worrying about it. Now, for a visual altimeter, I really love the Neptune and would recommend it to anyone who needs accurate info for their landings. Accurate to 10 feet! :D Angela. Quote Share this post Link to post Share on other sites
ianmdrennan 2 #14 May 24, 2004 Logging has been substantially improved in 2.1.2 Take it to your local field support rep (should be plenty in fl) and they'll do the update for ya. Blue ones, IanPerformance Designs Factory Team Quote Share this post Link to post Share on other sites
theskydiveguy 0 #15 May 24, 2004 Thanks for all the responses! Talked to my 'dealer' today (it's a holiday here) ~Jeff Quote Share this post Link to post Share on other sites
EDYDO 0 #16 May 25, 2004 Got both, like both. No problems with either. The Neptune is water resistant, does more and costs less. Neptune batteries are easier to find. Ed Quote Share this post Link to post Share on other sites
Cajones 0 #17 May 25, 2004 QuoteL&B has reps like that as well. They are called "dealers". Oh, you mean the guys that sometimes have the $10 batteries in stock? Sorry, couldn't resist. - Cajones The laws of physics are strictly enforced. Quote Share this post Link to post Share on other sites
diablopilot 2 #18 May 25, 2004 QuoteOh, you mean the guys that sometimes have the $10 batteries in stock? Sorry, couldn't resist. Yeah. The ones who pay rent to have a store front for people to come in and hang out in. Look at all the pretty gear. Air condition. Employ skydivers. Rent gear to novice skydivers. The ones who when a skygod who has needed batteries for months comes in to town for a invitational big way, runs in and tosses their Helmet at you screaming "I'm on 10 minute call, late for my dirt dive and I need bateries!" causing you to smile and change them, and then have to deal (when you chase the deadbeat down 4 hours later to pay) with them pretending to be outraged at the price? Ya' know those guys. Oh yeah.... They're only $8 bucks. Instalation included (most of the time) Luv ya man, just had to give some back.---------------------------------------------- You're not as good as you think you are. Seriously. Quote Share this post Link to post Share on other sites
Cajones 0 #19 May 25, 2004 I don't want to take anything from the dealers. It wasn't their decision to integrate a battery that is either difficult to find or expensive. Dealers are the people that are selling the Neptune and the Pro-Track. My role is to take some of that Customer Service role from the already underpaid gear store staff and shift it to someone who has a direct role in the interests of that particular product. As an additional note... Field Reps are not just here to update firmware, replace broken units, teach users how to take advantage of features, and change batteries. We are also here to keep our ears open for what users really want. The greatest advantage of the Neptune is its adaptability. It is still evolving as a skydiving instrument. The feedback of jumpers has been the driving force behind the direction software changes have taken. - Cajones The laws of physics are strictly enforced. Quote Share this post Link to post Share on other sites
gomadkiwi 0 #20 May 26, 2004 I have a neptune, I use it as an audible. Got it a few weeks ago from para-gear. I do like it, it does the job, but it does come up with some weird log data at times. I got a 490 second freefall from 14,000ft the other day! I was actually doing a CRW jump and deployed out the door, not at 2100 ft like it claimed. Here's another: exit 2900, deploy 2700, freefall 14 seconds! So I've had to delete the entire log a couple of times. Also the freefall speeds are given at 12k, 9k, 6k and 3k and are an average over the 1000ft either side. The 12k one is straight after exit and the 3k one is right about deployment so both those are totally useless! The average speed is usually pretty meaningless too and think is tied into determining freefall time because a low average seems to occur along with a longer than realistic delay. Quote Share this post Link to post Share on other sites
SkydiveNFlorida 0 #21 May 26, 2004 QuoteI have a neptune, I use it as an audible. Got it a few weeks ago from para-gear. I do like it, it does the job, but it does come up with some weird log data at times. I got a 490 second freefall from 14,000ft the other day! I was actually doing a CRW jump and deployed out the door, not at 2100 ft like it claimed. Here's another: exit 2900, deploy 2700, freefall 14 seconds! So I've had to delete the entire log a couple of times. Also the freefall speeds are given at 12k, 9k, 6k and 3k and are an average over the 1000ft either side. The 12k one is straight after exit and the 3k one is right about deployment so both those are totally useless! The average speed is usually pretty meaningless too and think is tied into determining freefall time because a low average seems to occur along with a longer than realistic delay. I have the same gripes, I was also wondering if the 'average' speed included 12000 and 3000, maybe they can change that?. I am glad i'm not the only one with messed up ff times, either. I had a h&p where I actually exited about 5500 and deployed at about 4200 what it logged was entirely different, actually logged deployment altitude above exit altitude (impossible obviously), really odd. I hope that the logging is really fixed on the new version. What version do you have, btw? I haven't used it as an audible, but I really like it as a visual! Angela. Quote Share this post Link to post Share on other sites
Cloggy 1 #22 May 26, 2004 Quote I have the same gripes, I was also wondering if the 'average' speed included 12000 and 3000, maybe they can change that?. I am glad i'm not the only one with messed up ff times, either. ... Angela. Actually it will be possible to program the altitudes and averaging interval to calculate ff speeds. As for the logging, I'm sure Alti-2 is working on it right now. Might be a good idea to give them your feedback too: help them to improve the product! I use my Neptune as a visual, I really like it for that and it's great to get to know my new canopy. Bart Quote Share this post Link to post Share on other sites
gomadkiwi 0 #23 May 26, 2004 After my last post, I received an email this morning from alti-2. Sounds like pretty much everything I griped about can be changed by a field rep or the factory. Sweet as! The altitudes for speed recording can be set to whatever you want, and apparently there's an update to correct the logging funnies. Quote Share this post Link to post Share on other sites
ianmdrennan 2 #24 May 27, 2004 Both of you need to upgrade to 2.1.2 - there was a register off in 2.1.1 that recorded weird hop n pop times. Please take your units to your local field rep or send them in to Alti-2 for the free upgrade. Blues IanPerformance Designs Factory Team Quote Share this post Link to post Share on other sites
