Ricx 0 #1 June 18, 2004 I've tried to contact square1 rigging on several occasions and heard nothing back from them. First I placed an on-line order and received no confirmation, then I tried emailing them, then phoned them twice but no one answered. Is it just my timing or is no one there? As I could really do with some new goggles, new velcro alti stap, new knife etc.. not many plaves seem to sell replacement wrist straps for the alti 3. Am I just unlucky? Quote Share this post Link to post Share on other sites
Chrisky 0 #2 June 18, 2004 QuoteAm I just unlucky? Looks like. I always had a pretty quick reply in from JP. message him here under his nick "diablopilot", i'm pretty sure your issue is resolved with this answer...The mind is like a parachute - it only works once it's open. From the edge you just see more. ... Not every Swooper hooks & not every Hooker swoops ... Quote Share this post Link to post Share on other sites
AggieDave 6 #3 June 18, 2004 Quote not many plaves seem to sell replacement wrist straps for the alti 3 That's because a rigger can make one in about 3 minutes. 2 minutes of that is setting up his/her machine correctly.--"When I die, may I be surrounded by scattered chrome and burning gasoline." Quote Share this post Link to post Share on other sites
diablopilot 2 #4 June 18, 2004 Sorry you're having trouble. We're in the office 9am to 5 pm Pacific standard time, I guarantee the phones are answered durring that time. As for the website, I'll ask Dominic to take a look for your order, but he processes everything that comes through the website each day. Perhaps we're having trouble with your e-mail address. Look forward to being able to help you. Edit: Oh and just to clarify, we're Square 1 Parachute Sales. We don't do rigging, but can arrange to have it done.---------------------------------------------- You're not as good as you think you are. Seriously. Quote Share this post Link to post Share on other sites
katecooper 0 #5 June 18, 2004 Hi sorry 'bout that. As JP said we keep pretty good hours so this really surprises me. We do have all these items in stock. Question--you mention Square1 rigging. We aren't a rigging loft. Would you in fact be trying to reach Adventure Sports Loft, the rigging company that is on the Perris dropzone? They do rigging for us but are a stand alone company. If you are trying to contact them directly that might be the problem. Drop an e-mail or call and we will get your situation fixed straight away. The numbers are below for your convenience Again, sorry for the delays but thanks for reaching out to get in touch with us. blue skies kate Square1 800.877.7191 sales@square1.com Quote Share this post Link to post Share on other sites
gmac324 0 #6 June 21, 2004 I've bought my last 2 mains through them and have had excellent customer sevice, just call them after 5pm UK time and they'll be open. Graeme Quote Share this post Link to post Share on other sites
BoostedXT 0 #7 June 22, 2004 yeah I would say just some badluck of some technical problems. I have ordered a vast majority of my gear through JP at S1 and he has always been a top notch guy. they are an awesome company who will continue to get my business. JoeFor long as you live and high you fly and smiles you'll give and tears you'll cry and all that you touch and all that you see is all your life will ever be. Pedro Offers you his Protection. Quote Share this post Link to post Share on other sites
Amazon 7 #8 June 22, 2004 I have had nothing but excellent customer service from them.. online.. on the phone.. and in the store when I went down there to visit. Quote Share this post Link to post Share on other sites
Ricx 0 #9 June 23, 2004 Ah ha! I have been contact by one of the sales staff who works there and my order is now getting settled. Cheers Guys! Quote Share this post Link to post Share on other sites
