What's up w/ Icarus?

[namdrib 0]

Does anyone know the location of ANYONE from Icarus Canopies? I have been trying to get ahold of them for quite some time. We, (*Skydive Alabama) placed an order with them for a canopy that was due in May!!! NO CANOPY, NO CONTACT, NO CALL BACK, NO REPLY on email. If there is anyone that can tell me how to get in touch with Wyatt or a rep from Icarus, please let me know. I have a customer that has every right to get thoroughly pissed off and would like to avoid this if at all possible. Any information would be greatly appreciated!

Unknowing attempting to take out all 4 wheeled vehicles remotely close to the landing area!

[lazy 0]

try this one:
http://www.dropzone.com/cgi-bin/forum/gforum.cgi?username=Joris;

[ianmdrennan 2]

Get hold of Wyatt Drews, he's a dealer for them. I believe he's at Skydive San Diego now.

Blues,
Ian

Performance Designs Factory Team

[Jimbo 0]

Screw that. Last time I had a problem with Icarus I fired off an email to Simon and had the problem fixed the same day.

simon at icaruscanopies dot com

Usually gets results, and quickly.

-
Jim

"Like" - The modern day comma
Good bye, my friends. You are missed.

[GeeeeeeFly 0]

I would call up Sky Dive San Diego as well if you cant get hold of Wyat through the service numbers.

He returned this weekend to San Diego being that he was in the PST in NJ...

~G~

"The edge ... there is no honest way to explain it because the only people who know where it is are those that have gone over"

[Nutz 0]

You know, I really don't care about textile strikes and such. What really bothers me about this deal is that the company never said, we can't deliver until such and such a date. We never heard anything from them, not one word. We ordered this canopy in April and it is now the middle of July and still no canopy and no word on when we can expect delivery. If this is how they treat you when you order something, can you imagine if you have a problem that you needed fixed? This is the company that makes the "best canopy in the world"? They are a loooooong way from the best customer service.

"Don't! Get! Eliminated!"

[friflaj 0]

Oh, it's a strike now? A few months ago when I was trying to pry away my canopy from them it was a fire at Performance Textiles.

FWIW, it makes a huge difference wether you're trying to reach Icarus Europe or Icares US. Icarus Europe responds almost always immediately, Icarus US hardly ever (yeah, that's you Wyat).

Simon Powell from Skydive San Diego is an Icarus dealer and he's treated me uber double plus good. It was more fruitful dealing with him than trying to reach Icarus US themselves.

[Unstable 9]

There are a few People at My DZ in your exact same situation. They were promised a canopy in Late May/Early June, and nothing. No calls back, no response to their emails, no nothing!

IMHO, this company is giving off some serious Red Flags here....

=========Shaun ==========

[beezyshaw 0]

FYI, Simon Mundell hasn't been with Icarus in several months. He's doing some sort of consulting job in NZ.

[Nutz 0]

Alright, it is now three weeks later and still no canopy. I don't know what to say except - do not buy anything from these people! I would like to cancel my order but now they claim they have shipped it. I hope they have a booth in Rantoul because somebody gonna get an earful and do some splainin.

[ryoder 1,590]

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Alright, it is now three weeks later and still no canopy. I don't know what to say except - do not buy anything from these people! I would like to cancel my order but now they claim they have shipped it. I hope they have a booth in Rantoul because somebody gonna get an earful and do some splainin.

This is the 21st century. Anytime anything is shipped, the customer has the right to expect a tracking number. If the shipper can't provide a tracking number, the customer is justified in believing the shipper is lying.

"There are only three things of value: younger women, faster airplanes, and bigger crocodiles" - Arthur Jones.

[AggieDave 6]

This is pretty odd, since once I finally got ahold of someone at Icarus, they were good to go, no complaints at all with their customer service from that point on. Now, I haven't tried to get anything fixed, etc, since I haven't had to so far, so I'm not sure what their after the sale service is like.

--"When I die, may I be surrounded by scattered chrome and burning gasoline."

[Nutz 0]

Dave, this is a new canopy - that I ordered in April. It is EXTREMELY difficult to get someone to respond to me and when they do they tell me lies. Why would anyone want to buy something from someone that treats them like this. I am afraid to fly this thing once I do get it. (I am suppossed to get it next week even though a certain big fat liar PROMISSED me I would have it no later than today.) It takes an awful lot to get me mad and I am here to tell you - I am PISSED!!!! I hope you guys are reading this as you were three weeks ago when this was first posted - I am extremely upset and you had better do something to appease me - and I am not talking free advertisement for you.

[overmyhead 0]

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Does anyone know the location of ANYONE from Icarus Canopies? I have been trying to get ahold of them for quite some time. We, (*Skydive Alabama) placed an order with them for a canopy that was due in May!!! NO CANOPY, NO CONTACT, NO CALL BACK, NO REPLY on email. If there is anyone that can tell me how to get in touch with Wyatt or a rep from Icarus, please let me know. I have a customer that has every right to get thoroughly pissed off and would like to avoid this if at all possible. Any information would be greatly appreciated!

Icarus/big air same deal- do not buy anything from these people!

[PhreeZone 20]

I've had nothing but good dealings with Brian from Big Air. Usually leave a message and got called back the next day.

Yesterday is history
And tomorrow is a mystery

Parachutemanuals.com

[riddler 0]

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Icarus/big air same deal- do not buy anything from these people!

If you're gonna take pot-shots at people, it's only fair to let us know who you are

Trapped on the surface of a sphere. XKCD

[Jimbo 0]

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If you're gonna take pot-shots at people, it's only fair to let us know who you are

It's also fair to let us know your gripe, otherwise it's just more noise.

-
Jim

"Like" - The modern day comma
Good bye, my friends. You are missed.

[BlindBrick 0]

Just a bump,

I waws wondering if you had got your canopies yet? I'm curious as I ordered my Safire II about 12 weeks ago and am still waiting.

-Blind

"If you end up in an alligator's jaws, naked, you probably did something to deserve it."

[Praetorian 1]

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Icarus/big air same deal- do not buy anything from these people!

[Nutz 0]

I think the real problem with this deal - lack of communication due to buying from a third party. I have said this before, when we ordered the canopy we were told it would be eight weeks. Four months later, I finally have my canopy. When we asked Icarus where it was, Wyat wouldn't give us a delivery date. When he finally did, he lied about it and delivered it a full two weeks later plus he promised to throw in some t-shirts. I get the canopy, no t-shirts. All they had to do was just tell us when they could deliver and I would have been happy. Instead they just don't answer or they tell you lies. I tried to talk to Hector about it in Rantoul and all he wanted to do was give me a powerpiont presentation of their factory in Spain. Pert of being a good communicator is being a good listener, Hector.

Anyway, I hope I never have a problem with this thing because as far as I am concerned they can kiss my big hairy butt.

Edit: Also, when Wyat knew he wasn't going to be able to deliver when he said he was, do you think he took the thirty seconds or so it would have taken to send me an e-mail and say, "Sorry buddy, I can't get it to you this week, I hope to be able to next week."? Of course not, that would be good customer service and they don't practice that.

[friflaj 0]

Man, this pretty much exactly describes my dealings with Wyat.

I luuurve my spiffy new Safire but I wouldn't deal directly with Wyat again unless he's in nose-punching range.

[BlindBrick 0]

I just wanted to give everyone a headsup on my experience with ICarus. After repeated attempts by my dealer and I to contact Icarus US, I gave up and sent an email to Icarus Europe enquiring if their factory had my canopy. That email went out at what would have been before their business hours. By noon in Spain, their production support manager had sent me a reply.

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Hello Jack !
Your canopy was ordered on june 23. and has the order number 215694.
The reason why your canopy is not finished yet is the lack of silver.
We are expecting an delivery of silver next week.
If that fabric passes our quality control ( which it does not quite
frequently in the last few month`s ) ,your canopy should be ready for
delivery around 2 weeks after that.
You also have the option to change your color pattern ( erase silver )
and your canopy should be ready for delivery within 2 weeks.
This option need`s to be processed through your dealer.
Please except my apologies for the lack of communication in the US.
Best regards,Martin

Martin HOFFMANN
Product Support Manager - Europe

ICARUS Canopies, S.L.
P.I. El Ramassar - C/Valles s/n
08520 Las Franquesas del Valles - SPAIN
Ph: +34 93 849 6432 - Fax: +34 93 849 7971
martin@icaruscanopies.com
www.icaruscanopies.com

Wow and Grr at the same time. My dealer sent the order in on June 5th which means that Icarus US held on to it for nearly three weeks before passing it on to the factory!

Having seen a fair number of Icarus canopies, I can't wait to get mine, and I would do business with Icarus again, just not with Icarus US.

-Blind

"If you end up in an alligator's jaws, naked, you probably did something to deserve it."