funks 1 #1 September 30, 2004 I have heard that larsen and brussgard will replace a protrack for free if you lose it while skydiving. Anybody know this to be true? Lost mine due to riser slap and would be more than happy to except a free replacement if that is the case. Quote Share this post Link to post Share on other sites
AggieDave 6 #2 September 30, 2004 They've been known to replace damaged pro-tracks and such for free, I've even heard of them being very kind and replacing a lost one, but I'd be weary about abusing that sort of thing.--"When I die, may I be surrounded by scattered chrome and burning gasoline." Quote Share this post Link to post Share on other sites
funks 1 #3 September 30, 2004 so if they have been know to replace a lost one for free would you ask for a free one if you legitametly lost yours? Quote Share this post Link to post Share on other sites
AggieDave 6 #4 September 30, 2004 Quote so if they have been know to replace a lost one for free would you ask for a free one if you legitametly lost yours? Naw, if I lost it, I lost it, I'd buy another one (a neptune this time around, actually). If I damaged it I would ask them what it takes to get it fixed, if it broke on its own accord I'd simply ask them about it and see what they did.--"When I die, may I be surrounded by scattered chrome and burning gasoline." Quote Share this post Link to post Share on other sites
GravityGirl 0 #5 September 30, 2004 Since so many people have abused this generous service, it is now a bit more restricted. Check with your dealer. ~~~~~~~~~~~~~~~~~ Peace and Blue Skies! Bonnie ==>Gravity Gear! Quote Share this post Link to post Share on other sites
DrewEckhardt 0 #6 September 30, 2004 Quoteso if they have been know to replace a lost one for free would you ask for a free one if you legitametly lost yours? I'd ask for another one if I lost it because the included bracket is manufactured from a plastic that's too weak/brittle for the application. Otherwise I'd figure it was my fault for being stupid. FWIW, the replacements I'm aware of all came from losses due to bracket breakage. Quote Share this post Link to post Share on other sites
SkySlut 0 #7 September 30, 2004 yep, dont abuse it though...they are a great company...dont make that customer service go away...but yes, I know several people that have had this happen to and they have replaced them...free of charge!!! L and B Rocks!!!! Quote Share this post Link to post Share on other sites
funks 1 #8 October 1, 2004 QuoteSince so many people have abused this generous service, it is now a bit more restricted. Check with your dealer. that is definitely a generous service...obviously a top notch company Quote Share this post Link to post Share on other sites f1shlips 2 #9 October 1, 2004 They offered me a discount, which I really appreciated.-- drop zone (drop'zone) n. An incestuous sesspool of broken people. -- Attributed to a whuffo girlfriend. Quote Share this post Link to post Share on other sites sundevil777 102 #10 October 1, 2004 Given that the mounting bracket supplied with the unit is no good, they should replace it for free.People are sick and tired of being told that ordinary and decent people are fed up in this country with being sick and tired. I’m certainly not, and I’m sick and tired of being told that I am Quote Share this post Link to post Share on other sites BlueEyedMonster 0 #11 October 1, 2004 QuoteGiven that the mounting bracket supplied with the unit is no good, they should replace it for free. No they shouldn't. Well, they can if they want. Above and beyond is an option. Why should they have to eat the cost because some skydiver ignores the obvious danger of strapping a $290 device on the outside of a helmet? The mounting bracket is not covered by their warranty. I would guess it breaks free for a reason.. Maybe they should make them stronger... I'm sure Darwin would love watching a riser snag one, cause a spinning malfunction, a broken neck or a jumper to get hanged by his/her helmet strap. You took a risk putting it on the outside of the helmet. You pay for a reserve repack, you pay for a replacement cypress cutter. Pay for a new audible... and a new helmet with an inside pocket. Don't abuse nice companies. Quote Share this post Link to post Share on other sites Maxim 0 #12 October 1, 2004 Maybe instead of asking for a free one... ask for one at cost price to the company. then the company itself isnt losing money. and they are still providing excellent service Life is Great. Even Greater what we do with it. Quote Share this post Link to post Share on other sites funks 1 #13 October 1, 2004 QuoteThey offered me a discount, which I really appreciated. Here is an email I received from L&B...These guys are truly a topnotch companyHello JW, I am very sorry to hear about the loss of your Pro-Track. There have been some incidents similar to yours where a riser strike has resulted in the loss of the audible. We recommend jumpers to secure the audible in the bracket with a couple of rubber bands or a velcro strap. Rubber bands are included with all units as standard. However, in your case, the rubber bands probably would not have been to much help. Riser strikes can be very forceful and there is not much we can do to prevent the loss of the unit in that case. The best we can do in your case is offering you one new Pro-Track at a discounted price of US$ 200.00 including shipping. Best regards, Mads Larsen Quote Share this post Link to post Share on other sites riggerrob 643 #14 October 1, 2004 I never understood this concept of mounting expensive audible altimeters on the outside of helmets. Heck! The primary reason that I wear hard-shell helmets is to protect my ears from riser slaps. Quote Share this post Link to post Share on other sites BlueEyedMonster 0 #15 October 1, 2004 QuoteThe best we can do in your case is offering you one new Pro-Track at a discounted price of US$ 200.00 including shipping. That is a nice discount and a fair compromise. Good company Quote Share this post Link to post Share on other sites jumpinjackflash 0 #16 October 2, 2004 I'm with you on this one Bob. However, I don't know shit about it. I bought a used factory diver a few months back and I want to get a dytter or a pro-track. That said, isn't their a pocket inside most helmets for these? Wouldn't that prevent loss???It's a gas, gas, gas... Quote Share this post Link to post Share on other sites darkwing 5 #17 October 2, 2004 Sopme guys like me who have big heads cannot comfortably put the protrack inside the helmet. -- Jeff My Skydiving History Quote Share this post Link to post Share on other sites sundevil777 102 #18 October 3, 2004 QuoteI am very sorry to hear about the loss of your Pro-Track. There have been some incidents similar to yours where a riser strike has resulted in the loss of the audible. Of course, the bracket is a lousy design. QuoteWe recommend jumpers to secure the audible in the bracket with a couple of rubber bands or a velcro strap. No mention of that in my owner's manual. QuoteRubber bands are included with all units as standard. Maybe with newer units, not mine. QuoteHowever, in your case, the rubber bands probably would not have been to much help. Riser strikes can be very forceful and there is not much we can do to prevent the loss of the unit in that case. Then L&B should specifically advise us to not put it on the outside. What is the point in providing rubber bands?People are sick and tired of being told that ordinary and decent people are fed up in this country with being sick and tired. I’m certainly not, and I’m sick and tired of being told that I am Quote Share this post Link to post Share on other sites diablopilot 2 #19 October 3, 2004 QuoteOf course, the bracket is a lousy design. Acctually it's worked well for me for 3000+ jumps. And for others for 100's of thousands of jumps.---------------------------------------------- You're not as good as you think you are. Seriously. Quote Share this post Link to post Share on other sites jumpinjackflash 0 #20 October 3, 2004 Damn, That means I'm screwed as well, more than likely. My skull is enormous...It's a gas, gas, gas... Quote Share this post Link to post Share on other sites hookitt 1 #21 October 3, 2004 We used to just tape them to the outside with Gaffers tape. In fact it was standard for hundreds of skydivers for many years. My team mate created a little pocket by taping tape to itself and then Taped That to his helmet. He could easily take the audible out and put it back in. Good brackets or even tape work just fine, so you're not screwed. Quote Share this post Link to post Share on other sites dubbayab 0 #22 October 3, 2004 I had two replaced for FREE. I was very suprised, I asked them to give me a price for fixing thme before they started working an them. I paid I think $45 in shipping to Denmark. About 2 weeks later I received an email from L-B saying they would replace them for free, and thay paid the return shipping. L-B rocks! Quote Share this post Link to post Share on other sites sundevil777 102 #23 October 3, 2004 QuoteActually it's worked well for me for 3000+ jumps. And for others for 100's of thousands of jumps. I've read of many that have lost it from the factory supplied bracket by a riser slap, as did the author of the original post. Because of that, I never considered using it.People are sick and tired of being told that ordinary and decent people are fed up in this country with being sick and tired. I’m certainly not, and I’m sick and tired of being told that I am Quote Share this post Link to post Share on other sites skydiverek 63 #24 October 4, 2004 QuoteThe best we can do in your case is offering you one new Pro-Track at a discounted price of US$ 200.00 including shipping. $200.00? What kind of discount is this? Gear stores have them for about $189. Am I misreading this??? Quote Share this post Link to post Share on other sites ladyskydiver 0 #25 October 4, 2004 Really? I paid close to $300 for mine.Life is short! Break the rules! Forgive quickly! Kiss slowly! Love truly, Laugh uncontrollably. And never regret anything that made you smile. Quote Share this post Link to post Share on other sites Join the conversation You can post now and register later. If you have an account, sign in now to post with your account. Note: Your post will require moderator approval before it will be visible. Reply to this topic... × Pasted as rich text. Paste as plain text instead Only 75 emoji are allowed. × Your link has been automatically embedded. Display as a link instead × Your previous content has been restored. Clear editor × You cannot paste images directly. Upload or insert images from URL. Insert image from URL × Desktop Tablet Phone Submit Reply 0
f1shlips 2 #9 October 1, 2004 They offered me a discount, which I really appreciated.-- drop zone (drop'zone) n. An incestuous sesspool of broken people. -- Attributed to a whuffo girlfriend. Quote Share this post Link to post Share on other sites
sundevil777 102 #10 October 1, 2004 Given that the mounting bracket supplied with the unit is no good, they should replace it for free.People are sick and tired of being told that ordinary and decent people are fed up in this country with being sick and tired. I’m certainly not, and I’m sick and tired of being told that I am Quote Share this post Link to post Share on other sites
BlueEyedMonster 0 #11 October 1, 2004 QuoteGiven that the mounting bracket supplied with the unit is no good, they should replace it for free. No they shouldn't. Well, they can if they want. Above and beyond is an option. Why should they have to eat the cost because some skydiver ignores the obvious danger of strapping a $290 device on the outside of a helmet? The mounting bracket is not covered by their warranty. I would guess it breaks free for a reason.. Maybe they should make them stronger... I'm sure Darwin would love watching a riser snag one, cause a spinning malfunction, a broken neck or a jumper to get hanged by his/her helmet strap. You took a risk putting it on the outside of the helmet. You pay for a reserve repack, you pay for a replacement cypress cutter. Pay for a new audible... and a new helmet with an inside pocket. Don't abuse nice companies. Quote Share this post Link to post Share on other sites
Maxim 0 #12 October 1, 2004 Maybe instead of asking for a free one... ask for one at cost price to the company. then the company itself isnt losing money. and they are still providing excellent service Life is Great. Even Greater what we do with it. Quote Share this post Link to post Share on other sites
funks 1 #13 October 1, 2004 QuoteThey offered me a discount, which I really appreciated. Here is an email I received from L&B...These guys are truly a topnotch companyHello JW, I am very sorry to hear about the loss of your Pro-Track. There have been some incidents similar to yours where a riser strike has resulted in the loss of the audible. We recommend jumpers to secure the audible in the bracket with a couple of rubber bands or a velcro strap. Rubber bands are included with all units as standard. However, in your case, the rubber bands probably would not have been to much help. Riser strikes can be very forceful and there is not much we can do to prevent the loss of the unit in that case. The best we can do in your case is offering you one new Pro-Track at a discounted price of US$ 200.00 including shipping. Best regards, Mads Larsen Quote Share this post Link to post Share on other sites
riggerrob 643 #14 October 1, 2004 I never understood this concept of mounting expensive audible altimeters on the outside of helmets. Heck! The primary reason that I wear hard-shell helmets is to protect my ears from riser slaps. Quote Share this post Link to post Share on other sites
BlueEyedMonster 0 #15 October 1, 2004 QuoteThe best we can do in your case is offering you one new Pro-Track at a discounted price of US$ 200.00 including shipping. That is a nice discount and a fair compromise. Good company Quote Share this post Link to post Share on other sites
jumpinjackflash 0 #16 October 2, 2004 I'm with you on this one Bob. However, I don't know shit about it. I bought a used factory diver a few months back and I want to get a dytter or a pro-track. That said, isn't their a pocket inside most helmets for these? Wouldn't that prevent loss???It's a gas, gas, gas... Quote Share this post Link to post Share on other sites
darkwing 5 #17 October 2, 2004 Sopme guys like me who have big heads cannot comfortably put the protrack inside the helmet. -- Jeff My Skydiving History Quote Share this post Link to post Share on other sites
sundevil777 102 #18 October 3, 2004 QuoteI am very sorry to hear about the loss of your Pro-Track. There have been some incidents similar to yours where a riser strike has resulted in the loss of the audible. Of course, the bracket is a lousy design. QuoteWe recommend jumpers to secure the audible in the bracket with a couple of rubber bands or a velcro strap. No mention of that in my owner's manual. QuoteRubber bands are included with all units as standard. Maybe with newer units, not mine. QuoteHowever, in your case, the rubber bands probably would not have been to much help. Riser strikes can be very forceful and there is not much we can do to prevent the loss of the unit in that case. Then L&B should specifically advise us to not put it on the outside. What is the point in providing rubber bands?People are sick and tired of being told that ordinary and decent people are fed up in this country with being sick and tired. I’m certainly not, and I’m sick and tired of being told that I am Quote Share this post Link to post Share on other sites
diablopilot 2 #19 October 3, 2004 QuoteOf course, the bracket is a lousy design. Acctually it's worked well for me for 3000+ jumps. And for others for 100's of thousands of jumps.---------------------------------------------- You're not as good as you think you are. Seriously. Quote Share this post Link to post Share on other sites
jumpinjackflash 0 #20 October 3, 2004 Damn, That means I'm screwed as well, more than likely. My skull is enormous...It's a gas, gas, gas... Quote Share this post Link to post Share on other sites
hookitt 1 #21 October 3, 2004 We used to just tape them to the outside with Gaffers tape. In fact it was standard for hundreds of skydivers for many years. My team mate created a little pocket by taping tape to itself and then Taped That to his helmet. He could easily take the audible out and put it back in. Good brackets or even tape work just fine, so you're not screwed. Quote Share this post Link to post Share on other sites
dubbayab 0 #22 October 3, 2004 I had two replaced for FREE. I was very suprised, I asked them to give me a price for fixing thme before they started working an them. I paid I think $45 in shipping to Denmark. About 2 weeks later I received an email from L-B saying they would replace them for free, and thay paid the return shipping. L-B rocks! Quote Share this post Link to post Share on other sites
sundevil777 102 #23 October 3, 2004 QuoteActually it's worked well for me for 3000+ jumps. And for others for 100's of thousands of jumps. I've read of many that have lost it from the factory supplied bracket by a riser slap, as did the author of the original post. Because of that, I never considered using it.People are sick and tired of being told that ordinary and decent people are fed up in this country with being sick and tired. I’m certainly not, and I’m sick and tired of being told that I am Quote Share this post Link to post Share on other sites
skydiverek 63 #24 October 4, 2004 QuoteThe best we can do in your case is offering you one new Pro-Track at a discounted price of US$ 200.00 including shipping. $200.00? What kind of discount is this? Gear stores have them for about $189. Am I misreading this??? Quote Share this post Link to post Share on other sites
ladyskydiver 0 #25 October 4, 2004 Really? I paid close to $300 for mine.Life is short! Break the rules! Forgive quickly! Kiss slowly! Love truly, Laugh uncontrollably. And never regret anything that made you smile. Quote Share this post Link to post Share on other sites
