livendive 8 #176 June 26, 2014 If she had reacted in a polite and professional manner, I doubt this thread would exist. "Hey, can I get a discount?" "No, sorry." "Alright, it was worth a try." doesn't really drive one to go troll the denizens of dz.com Blues, Dave"I AM A PROFESSIONAL EXTREME ATHLETE!" (drink Mountain Dew) Quote Share this post Link to post Share on other sites
Nerra 0 #177 June 27, 2014 NatalyAs someone who read your thread the minute you posted it (and before it was edited to further explain/justify your position), it seems to me you have been sticking to your point of view the entire way through. Now there is nothing wrong with that, and it doesn't mean you have not considered different perspectives, but by continuing to insist the store overreacted and was in the wrong, you come across (at least to me) like you are essentially dismissing all opinions except your own. Thanks for the long post Nataly, much of what you say is very valid. Just to clarify, the original post was edited for a typo 6 minutes before the first reply so there was no further explanation or justification. Everyone who has replied, has done so directly in relation to the post as you see it now. I also haven't continued to insist the store overreacted. In fact I don't believe at any point have I complained further about the store or defended my reaction. The only thing I have continued to do is correct people's assumption that I expected a rigger to work for free. How people ever came to that conclusion especially when I spelt it out in the original post, still baffles me. Quote Share this post Link to post Share on other sites
Nataly 38 #178 June 27, 2014 NerraJust to clarify, the original post was edited for a typo 6 minutes before the first reply so there was no further explanation or justification. Everyone who has replied, has done so directly in relation to the post as you see it now. My bad - I don't know why, but I seem to remember your original post not being quite the same. Perhaps it was just my impression of it that changed - entirely possible. QuoteI also haven't continued to insist the store overreacted That is very much the impression I get from reading (and re-reading) your posts. You are also insisting that people on here are overreacting (and/or missing the point). QuoteThe only thing I have continued to do is correct people's assumption that I expected a rigger to work for free. How people ever came to that conclusion especially when I spelt it out in the original post, still baffles me. I think people have stopped thinking that a little while back. I think you can stop defending that point. I think the myriad of negative responses are more to do with your overall approach and attitude. Something *you* seem not to have realised, since you are still beating that dead horse."There is no problem so bad you can't make it worse." - Chris Hadfield « Sors le martinet et flagelle toi indigne contrôleuse de gestion. » - my boss Quote Share this post Link to post Share on other sites
SkyDekker 1,465 #179 June 27, 2014 QuoteThe thing about saying the other party was unreasonable is that it suggests that you, on the other hand *were* being reasonable. No it doesn't. Both parties can be unreasonable. In the end the store won their $60 argument. But they have lost future business from this customer and possibly those this customer talks to. Sounds like even if both parties were unreasonable, the store made a stupid decision. This day and age you gain customers and market share by treating your customers very well. A $60 decision could possibly have bought a lot of positive word-of-mouth. If the facts as told (from one side) are true. Then I don't think the question was unreasonable, just poorly timed. Whether the store's response was unreasonable doesn't matter. It was just a poor decision. (Never mind that the store lied to their customer to begin with) Quote Share this post Link to post Share on other sites
JohnnyMarko 1 #180 June 27, 2014 this thread is ridiculous... Quote Share this post Link to post Share on other sites
Rick 67 #181 June 27, 2014 JohnnyMarkothis thread is ridiculous... +1 OK poster comes on to vent about a perceived bad customer service situation and gets accused of 1) flaunting his financial situation 2) trying to rip off a starving rigger 3) harassing the poor salesperson after just having lost her father did I miss anything?You can't be drunk all day if you don't start early! Quote Share this post Link to post Share on other sites
champu 1 #182 June 27, 2014 livendiveWe also only have his word that he bought anything more than a closing loop or bag of rubber bands. A bag!?! Did you see an SC Johnson logo over the door when you walked in? No, didn't think so. You hold out your hands. I give you the rubber bands. Quote Share this post Link to post Share on other sites
JohnMitchell 16 #183 June 27, 2014 livendive If she had reacted in a polite and professional manner, I doubt this thread would exist. "Hey, can I get a discount?" "No, sorry." "Alright, it was worth a try." doesn't really drive one to go troll the denizens of dz.com Makes all the difference in the world, right? Funny, I just posted this in another BF thread about a foreigner with a US medical bill "If your insurance covers it, fine. If not, tell the facility you're self insured and ask for a discount. I've actually done that after the surgery because the cost was higher than anticipated. I made a good case and they cut my portion of the bill in half." I still don't think the doctor worked for free on that one. Quote Share this post Link to post Share on other sites
Boomerdog 0 #184 June 27, 2014 QuoteWas my request unreasonable? The simple answer is yes. USPA reports approximately 36,000 licensed skydivers in the United States. Based upon a total population of 316,000,000, we are about 0.1% or one person in every 10,000 is a licensed skydiver. We are a small sport witha small population thus the industry is compared to other industries, small. But for a small sport/industry, we require equipment, talent and skills that are first rate, safe and the expectations for each piece of equipment to function as it was made to do first time, everytime is high. Given the mix of all the fixed costs a skydiving equipment vendor must meet even before a profit is made, I will in this case, side with the business. Quote Share this post Link to post Share on other sites
Rick 67 #185 June 27, 2014 BoomerdogQuoteWas my request unreasonable? The simple answer is yes. USPA reports approximately 36,000 licensed skydivers in the United States. Based upon a total population of 316,000,000, we are about 0.1% or one person in every 10,000 is a licensed skydiver. We are a small sport witha small population thus the industry is compared to other industries, small. But for a small sport/industry, we require equipment, talent and skills that are first rate, safe and the expectations for each piece of equipment to function as it was made to do first time, everytime is high. Given the mix of all the fixed costs a skydiving equipment vendor must meet even before a profit is made, I will in this case, side with the business. all the more reason to maintain your customer base by giving good customer serviceYou can't be drunk all day if you don't start early! Quote Share this post Link to post Share on other sites
DanG 1 #186 June 27, 2014 QuoteGiven the mix of all the fixed costs a skydiving equipment vendor must meet even before a profit is made, I will in this case, side with the business. If a skydiving store isn't making more than $60 profit on $7,000 worh of gear (sold at MSRP), then they deserve to go out of business. The OP had every right to ask for a free assembly and pack job. It was not unreasonable at all. The store has every right to refuse. That, too, was not unreasonable. Everything else that's going on in this thread is just a dick measuring contest. - Dan G Quote Share this post Link to post Share on other sites
Nataly 38 #187 June 27, 2014 Rick***this thread is ridiculous... +1 OK poster comes on to vent about a perceived bad customer service situation and gets accused of 1) flaunting his financial situation 2) trying to rip off a starving rigger 3) harassing the poor salesperson after just having lost her father did I miss anything? I did not say he harassed a poor bereaved salesperson - I am merely saying that 1 - the OP has no idea about *why* the salesperson apparently overreacted 2 - without either the salesperson or the store's point of view, we have no way of knowing how much we can trust the OP's description and/or perception of events This is not an attack - it's merely pointing out that we have an incomplete picture."There is no problem so bad you can't make it worse." - Chris Hadfield « Sors le martinet et flagelle toi indigne contrôleuse de gestion. » - my boss Quote Share this post Link to post Share on other sites
Nerra 0 #188 June 27, 2014 Rick ***this thread is ridiculous... +1 OK poster comes on to vent about a perceived bad customer service situation and gets accused of 1) flaunting his financial situation 2) trying to rip off a starving rigger 3) harassing the poor salesperson after just having lost her father did I miss anything? That's it... for now Tune in for the next episode where I receive the rig and swoop down double dropkicking a line of starving cambodian children* to the floor before setting the whole thing on fire and sending it back to store with a letter of complaint. *Imported for this one time stunt using my disposable income of course Quote Share this post Link to post Share on other sites
normiss 843 #189 June 27, 2014 You're gonna need a rigger. Quote Share this post Link to post Share on other sites
Rick 67 #190 June 27, 2014 Nataly******this thread is ridiculous... +1 OK poster comes on to vent about a perceived bad customer service situation and gets accused of 1) flaunting his financial situation 2) trying to rip off a starving rigger 3) harassing the poor salesperson after just having lost her father did I miss anything? I did not say he harassed a poor bereaved salesperson - I am merely saying that 1 - the OP has no idea about *why* the salesperson apparently overreacted 2 - without either the salesperson or the store's point of view, we have no way of knowing how much we can trust the OP's description and/or perception of events This is not an attack - it's merely pointing out that we have an incomplete picture. the OP came here with one question was his request to have his repack covered reasonable? then he got accused of trying to rip off a rigger and showing off how much "discretionary" cash he has I just think the posters responding got carried away inventing scenarios that make the OP look bad. I for one do not think the request was unreasonable. I often get after the deal requests for a little love to be shown back to the customer. Some times I give it some times I don't. But I would never disrespect the customer for asking. It matters little if the salesperson is having a bad day or week or whatever. NEVER disrespect the customer unless you are prepared to lose them.You can't be drunk all day if you don't start early! Quote Share this post Link to post Share on other sites
LuckyMcSwervy 0 #191 June 27, 2014 Nerra ******this thread is ridiculous... +1 OK poster comes on to vent about a perceived bad customer service situation and gets accused of 1) flaunting his financial situation 2) trying to rip off a starving rigger 3) harassing the poor salesperson after just having lost her father did I miss anything? That's it... for now Tune in for the next episode where I receive the rig and swoop down double dropkicking a line of starving cambodian children* to the floor before setting the whole thing on fire and sending it back to store with a letter of complaint. *Imported for this one time stunt using my disposable income of course How about you use the Mexican kids crossing the border into Texas? No import tax which would surely be more than $60.Always be kinder than you feel. Quote Share this post Link to post Share on other sites
SkyDekker 1,465 #192 June 27, 2014 Nerra ******this thread is ridiculous... +1 OK poster comes on to vent about a perceived bad customer service situation and gets accused of 1) flaunting his financial situation 2) trying to rip off a starving rigger 3) harassing the poor salesperson after just having lost her father did I miss anything? That's it... for now Tune in for the next episode where I receive the rig and swoop down double dropkicking a line of starving cambodian children* to the floor before setting the whole thing on fire and sending it back to store with a letter of complaint. *Imported for this one time stunt using my disposable income of course You should give your rig to the guy at USPA responsible for safety and get him to dropkick the Cambodian children... Quote Share this post Link to post Share on other sites
NWFlyer 2 #193 June 27, 2014 SkyDekker You should give your rig to the guy at USPA responsible for safety and get him to dropkick the Cambodian children... Hard to dropkick with a busted femur. "There is only one basic human right, the right to do as you damn well please. And with it comes the only basic human duty, the duty to take the consequences." -P.J. O'Rourke Quote Share this post Link to post Share on other sites
SkyDekker 1,465 #194 June 27, 2014 NWFlyer *** You should give your rig to the guy at USPA responsible for safety and get him to dropkick the Cambodian children... Hard to dropkick with a busted femur. Meh.....use the other leg Quote Share this post Link to post Share on other sites
NovaTTT 2 #195 June 27, 2014 NerraOver the last month I've spent over $7000 at a popular online skydiving store and paid full retail price on every item. (snip) Was my request unreasonable? Congrats on the new gear. What is being overlooked in this thread, unless I missed it, is that your rigger should inspect and assemble the gear. Reason? Despite being brand new and fresh from production, new gear can and has been received with mistakes and/or manufacturing problems. Your rigger can inspect and assemble the gear, and let you know that everything is OK or not. The A&P cost is peanuts, no matter what. Keep local rigging local. Blues."Even in a world where perfection is unattainable, there's still a difference between excellence and mediocrity." Gary73 Quote Share this post Link to post Share on other sites
JackC1 0 #196 June 27, 2014 I say if someone buys a brand new $7k rig, they should get an assembled and inspected rig, not a bag of bits. Quote Share this post Link to post Share on other sites
quade 4 #197 June 27, 2014 JackC1I say if someone buys a brand new $7k rig, they should get an assembled and inspected rig, not a bag of bits. Different topic really.quade - The World's Most Boring Skydiver Quote Share this post Link to post Share on other sites
diablopilot 2 #198 July 1, 2014 It's not only unreasonable, it's downright rude.---------------------------------------------- You're not as good as you think you are. Seriously. Quote Share this post Link to post Share on other sites
JohnMitchell 16 #199 July 1, 2014 JackC1 I say if someone buys a brand new $7k rig, they should get an assembled and inspected rig, not a bag of bits. I think that's a very intelligent opinion you have. I've brokered that deal in the past. Quote Share this post Link to post Share on other sites
JohnMitchell 16 #200 July 1, 2014 diablopilot It's not only unreasonable, it's downright rude. Even if you ask politely? Because I've received that kind of a deal with a smile from the seller. Cash talks quite well for itself. Quote Share this post Link to post Share on other sites
