neptune problem

[namgrunt 0]

wife was jumping new (60 days apx.) neptune to try it out prior to purchas.
upon landind found the lcd screen cracked,shipped it back and now told it will cost 65$ to repair.
close inspection shows no dings,scratches dents etc is this common?

anyone else have this happon?
should this be covered by the warrenty,its very new/


..

59 YEARS,OVERWEIGHT,BALDIND,X-GRUNT
LAST MIL. JUMP VIET-NAM(QUAN-TRI)
www.dzmemories.com

[Tonto 1]

Did the unit have "Armour"?

They're fragile without it particularly if you're the type that reaches for risers during deployment.

t

It's the year of the Pig.

[kjarv 0]

How/where was the neptune mounted?

From the documentation: Metal backplates were previously issued with Neptunes. Do NOT use one of these backplates alone with the narrow wrist strap; this setup will crack the display!

I have a neptune, and have had only one problem with it (the IR port stopped working, but they promtly replaced it for free). I only use it as an audible, I've never had the screen crack.

I've found Alti-2 to have outstanding customer service, I'm sure they'll tell you why the screen cracked if you ask!

-kjarv

[SkymonkeyONE 4]

I dont' use the rubber armor and I have never cracked a screen nor a case. My wife, on the other hand, has broken two cases. I wear mine on my hand; so does Katie.

Chuck

[nbblood 0]

I had a screen crack on me too. It was one of the four I have been through. I've finally given up on them. I never had one last more than 150 jumps. I now own a Pro-Track after the last one broke. Alti II had great customer service, but enough is enough. I want one I can rely on. I didn't even bother sending the last one in. Maybe I will some day.

Blues,
Nathan

Blues,
Nathan

If you wait 'til the last minute, it'll only take a minute.

[Zenister 0]

just found mine with a cracked LCD as well happened in my gear bag somehow, but as its always stored in my helmet i'm not sure what hit it hard enough to crack it...

but i love my Neptune so i'll be shipping it back asap....

____________________________________
Those who fail to learn from the past are simply Doomed.

[riddler 0]

I have an older model. I have it mounted directly on my glove - the metal backplate behind the leather of the glove, and the neptune on top, with screws going through the glove. I've been jumping with it for more than a year, and never had a problem (except the battery died due to my setting the backlight function on).

Trapped on the surface of a sphere. XKCD

[okalb 104]

A few months ago I was looking at a friends neptune in a carpeted rigging loft. I accidentally dropped it from about hip height. It landed on the carpeted floor and the case cracked. I couldn't believe it. Sorry, but I don't want to skydive with anything that breaks that easily. I will wait for L&B to come out with their new products. I have had a pro-track for years and never had any problems with it. Also, L&B's customer service is the best I have ever dealt with in any industry.

-OK

Time flies like an arrow....fruit flies like a banana

[EDYDO 0]

Quote

I have an older model. I have it mounted directly on my glove - the metal backplate behind the leather of the glove, and the neptune on top, with screws going through the glove. I've been jumping with it for more than a year, and never had a problem (except the battery died due to my setting the backlight function on).

I used this exact setup and mine cracked at about 225 jumps. Alti blamed it on the metal backplate and replaced the Neptune. They gave me a fabric backing and told me to use it instead. That was about 150 jumps ago and so far, so good.

Ed