Petay_Pan 0 #1 February 17, 2006 Hi, just looking for some advice. I'm in the UK and just bought a second hand neptune off ebay to use as an audible and logbook. Thing is, the alarms aren't loud beeps, just distorted clicking so I think it's pretty much useless as an audible and I don't want it as a visual. Would it be expensive to get it fixed or should I try and sell it on as a visual-only? Cheers. Quote Share this post Link to post Share on other sites
Tonto 1 #2 February 17, 2006 Go to www.alti-2.com and see who your nearest service rep is. Maybe they can sort it out for you. I'm a service rep and almost without exception the problem is solved with either a software update (2.6.0 is current) or a new battery. What software version are you using? (Go to the demo screen, and it will list the SN and the software version.) tIt's the year of the Pig. Quote Share this post Link to post Share on other sites
Petay_Pan 0 #3 February 17, 2006 I haven't got it on me at the mo, but I'm pretty sure it's one of the original versions maybe 1.5 or something like that. The battery shows up as full so I didn't think that could be the problem. Will there probably not be a problem with it being secondhand if I take it to a service rep? Cheers for replying, first time I've used the forum and I'm impressed! Quote Share this post Link to post Share on other sites
popsjumper 2 #4 February 17, 2006 My experience with the Neptune reps has been all good. I'm highly impressed with their customer service.My reality and yours are quite different. I think we're all Bozos on this bus. Falcon5232, SCS8170, SCSA353, POPS9398, DS239 Quote Share this post Link to post Share on other sites
pilotdave 0 #5 February 17, 2006 Like Tonto said, step one is to update the software (for many reasons). That'll also give you a better battery indicator... you might suddenly find it's not full anymore. Mine starts sounding like that when I let the battery get very low... right before it dies. Dave Quote Share this post Link to post Share on other sites
Tonto 1 #6 February 17, 2006 Quote Will there probably not be a problem with it being secondhand if I take it to a service rep? I doubt it. Generally service reps don't sell Neptunes, so there is no incentive to sell you a new one - we just keep them running. I couldn't care how many owners a Neptune has had. If someone on my DZ brings me one - I try and solve the problem. If I struggle or fail, the support I've had from Alti-2 has always been 100%. The battery voltage indicator on the early versions was pretty dodgy, so I wouldn't bank on the battery being new. Also, if I recall correctly there were some volume issues with the early versions, but the clicking sounds a bit odd. Good luck. tIt's the year of the Pig. Quote Share this post Link to post Share on other sites
laraatalti2 0 #7 February 17, 2006 It sounds like a low battery - update your software and get a new battery in there. Like everyone said, our Altimaster Field Support members are exceptional and they can help sort you out! http://www.alti-2.com/field_support_locator.htm Check out our website for just about any Neptune question you could come up with http://www.alti-2.com/Neptune_Owners_Pages/Neptune_Owners_Home.htm and feel free to contact us any time. Have fun with your new toy! ~ Lara Quote Share this post Link to post Share on other sites
Petay_Pan 0 #8 February 17, 2006 Thanks everyone, I've got in touch with the local service rep and hopefully it'll work. Blue skies. Quote Share this post Link to post Share on other sites laraatalti2 0 #9 February 17, 2006 Wow, in the time it took me to post my sorry ass reply, two awesome field reps have already said it better than I could! So the moral of the story is, don't ask a Neptune question without really really really wanting to get showered with help Quote Share this post Link to post Share on other sites leapdog 0 #10 February 17, 2006 QuoteHi, just looking for some advice. I'm in the UK and just bought a second hand neptune off ebay to use as an audible and logbook. Thing is, the alarms aren't loud beeps, just distorted clicking so I think it's pretty much useless as an audible and I don't want it as a visual. Would it be expensive to get it fixed or should I try and sell it on as a visual-only? Cheers. Maybe a stupid question, but did you try brand new batteries? Gunnery Sergeant of Marines "I would like it if I were challenged mentally at my job and not feel like I'm mentally challenged." - Co-worker Quote Share this post Link to post Share on other sites Petay_Pan 0 #11 February 17, 2006 Cause the battery indicator's on full, I hadn't really thought about it. It sounds like the software could do with an update anyway, but I'm going to give new batteries a go to see if they help. Quote Share this post Link to post Share on other sites RMURRAY 1 #12 February 17, 2006 QuoteHi, just looking for some advice. I'm in the UK and just bought a second hand neptune off ebay to use as an audible and logbook. Thing is, the alarms aren't loud beeps, just distorted clicking so I think it's pretty much useless as an audible and I don't want it as a visual. Would it be expensive to get it fixed or should I try and sell it on as a visual-only? Cheers. question: when buying a Neptune from a dealer, do I need to be asking that it is the latest (hardware) revision or are all revisions good enough? I'm going to get one soon. rm Quote Share this post Link to post Share on other sites brianfry713 0 #13 February 17, 2006 If you're concerned about the actual hardware version, that's probably a question for Lara. I'm not aware of any signifcant differences in the hardware between older and newer Neptunes. If your question is about the software, you can always update it yourself or have someone update it for you after you buy it. Depending on how long it's been sitting on the shelf, it may not be the latest version by the time you get it.BASE 1224, Senior Parachute Rigger, CPL ASEL IA, AGI, IGI USPA Coach & UPT Tandem Instructor, PRO, Altimaster Field Support Representative Quote Share this post Link to post Share on other sites laraatalti2 0 #14 February 17, 2006 The only thing to check is that the software version is up to date. Sometimes product sits on dealer's shelves after we've released an update. Other than that, you'll be fine! ~ Lara Quote Share this post Link to post Share on other sites Join the conversation You can post now and register later. If you have an account, sign in now to post with your account. Note: Your post will require moderator approval before it will be visible. Reply to this topic... × Pasted as rich text. Paste as plain text instead Only 75 emoji are allowed. × Your link has been automatically embedded. Display as a link instead × Your previous content has been restored. Clear editor × You cannot paste images directly. Upload or insert images from URL. Insert image from URL × Desktop Tablet Phone Submit Reply 0 Go To Topic Listing
laraatalti2 0 #9 February 17, 2006 Wow, in the time it took me to post my sorry ass reply, two awesome field reps have already said it better than I could! So the moral of the story is, don't ask a Neptune question without really really really wanting to get showered with help Quote Share this post Link to post Share on other sites leapdog 0 #10 February 17, 2006 QuoteHi, just looking for some advice. I'm in the UK and just bought a second hand neptune off ebay to use as an audible and logbook. Thing is, the alarms aren't loud beeps, just distorted clicking so I think it's pretty much useless as an audible and I don't want it as a visual. Would it be expensive to get it fixed or should I try and sell it on as a visual-only? Cheers. Maybe a stupid question, but did you try brand new batteries? Gunnery Sergeant of Marines "I would like it if I were challenged mentally at my job and not feel like I'm mentally challenged." - Co-worker Quote Share this post Link to post Share on other sites Petay_Pan 0 #11 February 17, 2006 Cause the battery indicator's on full, I hadn't really thought about it. It sounds like the software could do with an update anyway, but I'm going to give new batteries a go to see if they help. Quote Share this post Link to post Share on other sites RMURRAY 1 #12 February 17, 2006 QuoteHi, just looking for some advice. I'm in the UK and just bought a second hand neptune off ebay to use as an audible and logbook. Thing is, the alarms aren't loud beeps, just distorted clicking so I think it's pretty much useless as an audible and I don't want it as a visual. Would it be expensive to get it fixed or should I try and sell it on as a visual-only? Cheers. question: when buying a Neptune from a dealer, do I need to be asking that it is the latest (hardware) revision or are all revisions good enough? I'm going to get one soon. rm Quote Share this post Link to post Share on other sites brianfry713 0 #13 February 17, 2006 If you're concerned about the actual hardware version, that's probably a question for Lara. I'm not aware of any signifcant differences in the hardware between older and newer Neptunes. If your question is about the software, you can always update it yourself or have someone update it for you after you buy it. Depending on how long it's been sitting on the shelf, it may not be the latest version by the time you get it.BASE 1224, Senior Parachute Rigger, CPL ASEL IA, AGI, IGI USPA Coach & UPT Tandem Instructor, PRO, Altimaster Field Support Representative Quote Share this post Link to post Share on other sites laraatalti2 0 #14 February 17, 2006 The only thing to check is that the software version is up to date. Sometimes product sits on dealer's shelves after we've released an update. Other than that, you'll be fine! ~ Lara Quote Share this post Link to post Share on other sites Join the conversation You can post now and register later. If you have an account, sign in now to post with your account. Note: Your post will require moderator approval before it will be visible. Reply to this topic... × Pasted as rich text. Paste as plain text instead Only 75 emoji are allowed. × Your link has been automatically embedded. Display as a link instead × Your previous content has been restored. Clear editor × You cannot paste images directly. Upload or insert images from URL. Insert image from URL × Desktop Tablet Phone Submit Reply 0
leapdog 0 #10 February 17, 2006 QuoteHi, just looking for some advice. I'm in the UK and just bought a second hand neptune off ebay to use as an audible and logbook. Thing is, the alarms aren't loud beeps, just distorted clicking so I think it's pretty much useless as an audible and I don't want it as a visual. Would it be expensive to get it fixed or should I try and sell it on as a visual-only? Cheers. Maybe a stupid question, but did you try brand new batteries? Gunnery Sergeant of Marines "I would like it if I were challenged mentally at my job and not feel like I'm mentally challenged." - Co-worker Quote Share this post Link to post Share on other sites
Petay_Pan 0 #11 February 17, 2006 Cause the battery indicator's on full, I hadn't really thought about it. It sounds like the software could do with an update anyway, but I'm going to give new batteries a go to see if they help. Quote Share this post Link to post Share on other sites
RMURRAY 1 #12 February 17, 2006 QuoteHi, just looking for some advice. I'm in the UK and just bought a second hand neptune off ebay to use as an audible and logbook. Thing is, the alarms aren't loud beeps, just distorted clicking so I think it's pretty much useless as an audible and I don't want it as a visual. Would it be expensive to get it fixed or should I try and sell it on as a visual-only? Cheers. question: when buying a Neptune from a dealer, do I need to be asking that it is the latest (hardware) revision or are all revisions good enough? I'm going to get one soon. rm Quote Share this post Link to post Share on other sites
brianfry713 0 #13 February 17, 2006 If you're concerned about the actual hardware version, that's probably a question for Lara. I'm not aware of any signifcant differences in the hardware between older and newer Neptunes. If your question is about the software, you can always update it yourself or have someone update it for you after you buy it. Depending on how long it's been sitting on the shelf, it may not be the latest version by the time you get it.BASE 1224, Senior Parachute Rigger, CPL ASEL IA, AGI, IGI USPA Coach & UPT Tandem Instructor, PRO, Altimaster Field Support Representative Quote Share this post Link to post Share on other sites
laraatalti2 0 #14 February 17, 2006 The only thing to check is that the software version is up to date. Sometimes product sits on dealer's shelves after we've released an update. Other than that, you'll be fine! ~ Lara Quote Share this post Link to post Share on other sites
