Nicolaos 0 #1 April 18, 2007 Lo there all SA's. I need your help today: I would like to know if anyone of you has ever dealt with the South African Motot Industry Ombudsman (MIO). If you have, i would like to know how lenient do you think he is. My problem is this: After having bought a Fiat one year ago and getting crap service and eventually Fiat actually returned my car more broken than before AND with a cigarette burn on my seat i requested a refund from Fiat. They made me two offers: a)they try and fix my car AGAIN (now the 7th try) or B) they take the car back and give me a new one but then i must pay in R25000 as my car is now 1 year old. I told them a) they can apparently cannot fix the car as they already tried 6 times already, b) i will not pay anything in as the problems with the car started in the 1st week after i bought the car and the delay was from their part, and c) i don't want a new car anyway as that would mean dealing with their service (or lack of) again. i just want a full refund. The case has now been handed over to the MIO and he will make a decision which will be final. This morning Fiat mailed another offer to me: they are willing to take the car back and give me a new one and i won't have to pay anything in. If i accept, the MIO will be contacted and told that the matter has been resolved. Now, do i a) Accept their offer but with that i will have to deal with Fiat again in future for my services, b) reject their offer and take a chance on what the MIO will decide (his decision is legal and final). It would help my decision to know how reasonable/lenient/etc the MIO is Quote Share this post Link to post Share on other sites
piisfish 140 #2 April 18, 2007 YOU SHOULD ACCEPT. You'll have a new car for free every year scissors beat paper, paper beat rock, rock beat wingsuit - KarlM Quote Share this post Link to post Share on other sites
Nicolaos 0 #3 April 18, 2007 Quote YOU SHOULD ACCEPT. You'll have a new car for free every year he-he..pretty awesome plan. Another one of my buddies suggested that i take the new car and then trade it in for another new car (obviously not a Fiat or Alfa). Quote Share this post Link to post Share on other sites
Peej 0 #4 April 18, 2007 That's not a bad plan. And when you do go VW bro, i've owned 4 now and touch wood never had any major problems. Advertisio Rodriguez / Sky Quote Share this post Link to post Share on other sites
piisfish 140 #5 April 18, 2007 Quote Another one of my buddies suggested that i take the new car and then trade it in for another new car (obviously not a Fiat or Alfa). Do you know anyone who would by a Fiat ? scissors beat paper, paper beat rock, rock beat wingsuit - KarlM Quote Share this post Link to post Share on other sites
piisfish 140 #6 April 18, 2007 Quote That's not a bad plan. And when you do go VW bro, i've owned 4 now and touch wood never had any major problems. driving approx 6 years and 4 cars already ? scissors beat paper, paper beat rock, rock beat wingsuit - KarlM Quote Share this post Link to post Share on other sites
Nicolaos 0 #7 April 18, 2007 Quote Quote Another one of my buddies suggested that i take the new car and then trade it in for another new car (obviously not a Fiat or Alfa). Do you know anyone who would by a Fiat ? Hm! Hey, does anyone on thei forum from SA want to buy a new Fiat for a good price? It is a beautiful car with a service plan and Fiat will give you excellent service? (whisper: thanx Nicholas, good idea) Quote Share this post Link to post Share on other sites
chanti 0 #8 April 18, 2007 Quote Now, do i a) Accept their offer but with that i will have to deal with Fiat again in future for my services, b) reject their offer and take a chance on what the MIO will decide (his decision is legal and final). Take it. Drive it for a bit and then trade it in for something funkier ... and be sure to take me for a spin! -Chanti- Quote Share this post Link to post Share on other sites
chanti 0 #9 April 18, 2007 Quote And when you do go VW bro, i've owned 4 now and touch wood never had any major problems me neither. i love my polo -Chanti- Quote Share this post Link to post Share on other sites
skytash 0 #10 April 18, 2007 not having dealt with this ombudsman before, I have no idea how reasonable they are. However, having been in a company who was taken to a different ombudsman, the offer only gets better if the company thinks the ombudsman is likely to find against them and they think the better offer is cheaper than what they will end up paying after the ombudsman's ruling. Worth finding out what VW will pay as a trade in on whatever Fiat are offering you. If it is a lot less than the full refund, you know what Fiat are trying to save by making you the new offer. tash ps - I want to go for a spin too when I'm back later in the year and Chanti will be a properly taken woman with audwiz watching over every move his wife makes Don't ever save anything for a special occasion. Being alive is a special occasion. Avril Sloe Quote Share this post Link to post Share on other sites
lilDevil 2 #11 April 18, 2007 Quote YOU SHOULD ACCEPT. You'll have a new car for free every year Yes you should take the new car from them then sell it and buy a FORD``````````````````````````````````` " Cant keep a good woman down " Angels have wings, but devils can fly ! Quote Share this post Link to post Share on other sites
Jinxie 0 #12 April 19, 2007 Grab it! Nothing like the smell of a brand new car. Drive it off the floor and trade it in on something else Minds are like parachutes -- they only function when open. -- Thomas Dewar Quote Share this post Link to post Share on other sites
Jinxie 0 #13 April 19, 2007 *cough cough* erm ... me. It has lots of Skydiving stickers on it so I guess that elevates it's status a lil bit har har Minds are like parachutes -- they only function when open. -- Thomas Dewar Quote Share this post Link to post Share on other sites
Nicolaos 0 #14 April 19, 2007 Worth finding out what VW will pay as a trade in on whatever Fiat are offering you. If it is a lot less than the full refund, you know what Fiat are trying to save by making you the new offer. tash ps - I want to go for a spin too when I'm back later in the year and Chanti will be a properly taken woman with audwiz watching over every move his wife makes ...and where will your man be while i whisk you away into the sunset with my new car? Quote Share this post Link to post Share on other sites
Nicolaos 0 #15 April 19, 2007 Quote Quote YOU SHOULD ACCEPT. You'll have a new car for free every year Yes you should take the new car from them then sell it and buy a FORD You wouldn't by any chance drive a Ford?But, yeah i agree with you guys, and thanx. I will accept the offer and trade it in for anything but a Fiat. Quote Share this post Link to post Share on other sites
Nicolaos 0 #16 April 19, 2007 Quote *cough cough* erm ... me. It has lots of Skydiving stickers on it so I guess that elevates it's status a lil bit har har That's different though. Then yours is not a Fiat. It's a high-class skydiver transporter that just happens to have a Fiat badge... and probably breaks down often!! Quote Share this post Link to post Share on other sites
piisfish 140 #17 April 19, 2007 Quote *cough cough* erm ... me. It has lots of Skydiving stickers on it so I guess that elevates it's status a lil bit har har is it one of them Fiat's with a horse on it ? If yes, it's OK...scissors beat paper, paper beat rock, rock beat wingsuit - KarlM Quote Share this post Link to post Share on other sites
Peej 0 #18 April 19, 2007 Quote Quote That's not a bad plan. And when you do go VW bro, i've owned 4 now and touch wood never had any major problems. driving approx 6 years and 4 cars already ? Ha, you're right, i've owned 3 and driven 4! And i've been driving for eight years Advertisio Rodriguez / Sky Quote Share this post Link to post Share on other sites
chanti 0 #19 April 19, 2007 Quote and Chanti will be a properly taken woman with audwiz watching over every move his wife makes No, my friend, it's quite the other way round! -Chanti- Quote Share this post Link to post Share on other sites
chanti 0 #20 April 19, 2007 Quote is it one of them Fiat's with a horse on it ? If yes, it's OK Oooohhhh .... pretty. Can I have one?! -Chanti- Quote Share this post Link to post Share on other sites
chanti 0 #21 April 19, 2007 So, like, when's the new car coming already? -Chanti- Quote Share this post Link to post Share on other sites
Nicolaos 0 #22 April 20, 2007 Quote So, like, when's the new car coming already? bussy looking aroung and getting offers for my new junk as a trade-in! You working on Sat? Quote Share this post Link to post Share on other sites
skytash 0 #23 April 20, 2007 Quote ...and where will your man be while i whisk you away into the sunset with my new car? haven't got one right now unless you count my date for the wedding who is planning on a trip to Greece to find himself a Greek God for a bit of holiday fun over the next week or so tashDon't ever save anything for a special occasion. Being alive is a special occasion. Avril Sloe Quote Share this post Link to post Share on other sites
Nicolaos 0 #24 April 20, 2007 [Haven't got one right now.... tash Ok, now u r just teasing!! Quote Share this post Link to post Share on other sites
skytash 0 #25 April 20, 2007 you saying you don't believe me? I'm hurt! tashDon't ever save anything for a special occasion. Being alive is a special occasion. Avril Sloe Quote Share this post Link to post Share on other sites
tash
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