Great Service From PD

[NewGuy2005 53]

Hi Folks,

I've got a PD-230 9 cell made in '97 that I've had trouble on with hard openings. Tried all the tricks in the book, but still opens pretty fast.

Last time I packed I measured the slider and e-mailed the dimensions to Performance Designs. In a matter of hours, Donna e-mailed me back and told me the slider I have is about 33% too small and she would have the correct slider out to me in the mail the next day at no charge.

THAT is what I call service. Thanks Donna and Performance Designs!!!

[Cacophony 0]

PD is awesome with customer service as every company should be. Unfortunately they all can't hold up their end of the bargain and PD picks up the slack from the other companies by being extra awesome!

[hjumper33 0]

I can never say enought about PD and customer support. Nothing like an email 4 months after my last demo asking me how things were going, and making reference to a joke I made at the time of the demo

[skydiverek 63]

So... who installed the wrong-sized slider in the first place...? PD?

[recovercrachead 0]

Quote

So... who installed the wrong-sized slider in the first place...? PD?

Thats the part I dont get.

Track high, Pull LOW!!!

[NewGuy2005 53]

Good question. Can't say for sure because I bought it used. To give them the benefit of the doubt, it's possible that it was the receommended size back in '97, but they have since revised the recommendation to a larger size.

Don't know for sure.

[DSE 5]

Neither can I. Kim is so enthusiastic about "how did you like the demo" and "You might wanna try..." etc.
Very friendly and obviously looking out for the best interests of everyone. I sent in my old 9 cell for some repairs, and even though I'd specificied one area for repair, they went through the entire canopy and cleaned it up, and even removed a poorly done patch job and replaced it with a very clean, almost invisible patch job.
I wish the rig manufacturers were as responsive...