wartload 0 #1 December 27, 2005 Since it seems inevitable that all commerce in our country will be swallowed up by mega-corporations who don't care about individual customers, does anyone else feel really let down when they get crap service from one of them? I've gotten great service from Amazon in the past, but this year I had a Christmas order that came late (ok ... really a FedEx problem), and the books were tossed into a box where they got beaten up and looked like they were used. You can't reach a real human on the phone anymore. The e-mail "help line" doesn't help. They send you a canned reply that shows that nobody read your message...and that takes 24-72 hours to receive. It comes across like a big "F___ Y__!! There are plenty more customers where you came from!!" Is it just me, or has anyone else gotten bummed out about this? Quote Share this post Link to post Share on other sites
NWFlyer 2 #2 December 27, 2005 Amazon did seem a bit squirrelly this year, and I've always had really good luck with them before. I buy all my gifts online, have them sent to my parents' house, and wrap them when I get there. I alert my mom that they're coming, but she knows not to open them. My order this year got separated into two packages. One came before I'd ever gotten any tracking info. The other came after we'd gotten the trackinginfo. Then I got tracking info for the first package, saying it would be shipped later. Huh? So, I got here not sure what packages were where. Turned out it was the correct packages, and the tracking info that the delivery company had matched the actual delivery dates, but Amazon was all screwed up. One of the things I really like about them is the ability to track everything to know that the gifts will be there when I expect them to be. They failed on that this year."There is only one basic human right, the right to do as you damn well please. And with it comes the only basic human duty, the duty to take the consequences." -P.J. O'Rourke Quote Share this post Link to post Share on other sites
NWFlyer 2 #3 December 27, 2005 Oh, and I saw this thing on the Today show where some guy has a web site that lists all the keypad combinations to get around the telephone prompts and get to a live person on major customer service phone lines. I don't know what the link is, but it sounded pretty cool. Quote Share this post Link to post Share on other sites
skybytch 273 #4 December 27, 2005 Quote Since it seems inevitable that all commerce in our country will be swallowed up by mega-corporations who don't care about individual customers Only if people continue to ignore small local businesses and send their money to mega-corporations. btw, which country are you speaking of when you say "our country"? Lots of people who post here don't live in the US... Quote Share this post Link to post Share on other sites
wartload 0 #5 December 27, 2005 Quote btw, which country are you speaking of when you say "our country"? Lots of people who post here don't live in the US... I'd feel really guilty about this, but I've decided not to let someone else's notion of political correctness dictate how I conduct my life. It's still "our country," or "my country," no matter if I live in the U.S., the U.K., or wherever. And I'm sure that the big corps are trying to swallow up everything in everyone else's "our country," as well. If someone wants to know which "our country" I'm referring to, they can check my profile -- but I doubt that anyone else really cares enough to do so. Quote Share this post Link to post Share on other sites
Reginald 0 #6 December 27, 2005 QuoteIs it just me, or has anyone else gotten bummed out about this? It's just you..."We've been looking for the enemy for some time now. We've finally found him. We're surrounded. That simplifies things." CP Quote Share this post Link to post Share on other sites
skybytch 273 #7 December 27, 2005 QuoteI'd feel really guilty about this, but I've decided not to let someone else's notion of political correctness dictate how I conduct my life. LMAO! Yup, that's me. P.C. all the way. Quote Share this post Link to post Share on other sites
GTAVercetti 0 #8 December 27, 2005 Here ya go. The Auto response navigation: http://paulenglish.com/ivr/Why yes, my license number is a palindrome. Thank you for noticing. Quote Share this post Link to post Share on other sites
wartload 0 #9 December 27, 2005 That document needs to be provided to everyone at birth! Thanks!!! Quote Share this post Link to post Share on other sites
jumpinfarmer 0 #10 December 28, 2005 As someone already mentioned don't complain about service at a big corp. after you have passed up doing business with the little guy to save money. Most Americans are very shallow and don't care about anything but saving a buck until it's to late.Then they wonder why all the small businesses are gone. Now we are starting to loose the bigger companies here because we as a society want cheap over seas goods. Quote Share this post Link to post Share on other sites
wartload 0 #11 December 28, 2005 QuoteAs someone already mentioned don't complain about service at a big corp. after you have passed up doing business with the little guy to save money. Most Americans are very shallow and don't care about anything but saving a buck until it's to late.Then they wonder why all the small businesses are gone. Now we are starting to loose the bigger companies here because we as a society want cheap over seas goods. Good idea, and I try to do it, but that ship has already sailed in the area where I live. There are no longer any of the following Mom & Pop owned businesses in the county, or within at least an hour's drive: Clothing store Shoe store Book store Grocery General merchandise Appliances Carpet Fabric Electronics The list could go on much farther! Quote Share this post Link to post Share on other sites
Rebecca 0 #12 December 28, 2005 The sell-outs are what tick me off. Two examples: the Gap used to be all about quality and classic styling. I still own a Gap sweater from the late 80's that's intact, unfaded, and only slightly too long to be of current fashion, but ultra comfy and very well made. Not a logo to be seen, and it's bling-free. Today? Um, not so much. Coach is another one. While they still make their plain leather bags, they've stopped the refurbish service they used to have, and they've jumped on the "signature" style, which is basically me paying to advertise for them. All that fabric and logo crap has, in my eyes, diluted their image into something cheap and gaudy where it used to be classy and understated. Does anyone still do classy, understated quality? you've got to ask yourself one question: 'Do I feel loquacious?' -- well do you, punk? Quote Share this post Link to post Share on other sites
GTAVercetti 0 #13 December 28, 2005 Quote Does anyone still do classy, understated quality? That is EXACTLY the message I have on my necklace which I had encrusted with diamonds to makes sure no one missed it.Why yes, my license number is a palindrome. Thank you for noticing. Quote Share this post Link to post Share on other sites
markd_nscr986 0 #14 December 28, 2005 When Air America changed to Evergreen Air............ it really went down hill fast...... I could no longer get my arm shipments in to...........uhhhh.....never mindMarc SCR 6046 SCS 3004 Quote Share this post Link to post Share on other sites
