jumpergirl 0 #1 November 28, 2005 My bosses have 3 Visor Neo handheld PDAs. One of the things on my "To Do" list is to get them working by the time they get back from out of town. Luckily I have 2 weeks, but it's driving me nuts. They want all of the info on the computer loaded into the handheld. I know it can be done, but why can't I do it? I need to perform a "HotSync" but it doesn't like me, I guess. Does anyone know how to use these damn things?? Quote Share this post Link to post Share on other sites
wildblue 7 #2 November 28, 2005 http://www.palm.com/us/support/visor/visorneo/ Download hotsync/palm desktop software.it's like incest - you're substituting convenience for quality Quote Share this post Link to post Share on other sites
jumpergirl 0 #3 November 28, 2005 I've got that. I've even gone to the site and tried all of their troubleshooting tips. They have everything in the big computer in that desktop program. I can't seem to get it to syncronize. It keeps telling me that "the connection between your handheld and the desktop could not be established." I have done everything I can to clean the connection points and it still comes up. I feel like I'm missing something. Quote Share this post Link to post Share on other sites
justinb138 0 #4 November 28, 2005 What OS is being used, and what cable are you using to connect them (USB, Serial, etc..) Quote Share this post Link to post Share on other sites
jumpergirl 0 #5 November 28, 2005 How do I find the OS? I don't remember. We have a cradle that the PDA sits in and that cradle is connected with a USB cable. Quote Share this post Link to post Share on other sites
wildblue 7 #6 November 28, 2005 I don't mean to sound like a jerk (although I probably will ) ... but you don't know what OS you're using and you got put in charge of setting up PDAs? Right-click on the hot-sync icon by the clock, make sure there's a check next to 'Local USB'it's like incest - you're substituting convenience for quality Quote Share this post Link to post Share on other sites
jumpergirl 0 #7 November 28, 2005 QuoteI don't mean to sound like a jerk (although I probably will ) ... but you don't know what OS you're using and you got put in charge of setting up PDAs? Right-click on the hot-sync icon by the clock, make sure there's a check next to 'Local USB' We're using Windows ME. The "Local USB" is checked. I've done EVERYTHING that it says to do. Unless I'm missing something really small... I just don't know. Quote Share this post Link to post Share on other sites
justinb138 0 #8 November 28, 2005 Quote We're using Windows ME. The "Local USB" is checked. I've done EVERYTHING that it says to do. Unless I'm missing something really small... I just don't know. Windows ME is the root of all evil. Quote Share this post Link to post Share on other sites
jumpergirl 0 #9 November 28, 2005 QuoteWindows ME is the root of all evil. How so? Quote Share this post Link to post Share on other sites
justinb138 0 #10 November 28, 2005 What kind of error message are you getting when you run Hotsync on the PDA? Quote Share this post Link to post Share on other sites
jumpergirl 0 #11 November 28, 2005 "The conncetion between your handheld computer and the desktop could not be established. Please check your setup and try again." I have done both a hard and soft reset (there is no information in the Palm so there is nothing to lose) and checked all connection points. Quote Share this post Link to post Share on other sites
justinb138 0 #12 November 28, 2005 Quote"The conncetion between your handheld computer and the desktop could not be established. Please check your setup and try again." I have done both a hard and soft reset (there is no information in the Palm so there is nothing to lose) and checked all connection points. It sounds like the computer just isn't recognizing the PDA, I doubt that there are any issues with the PDA itself. I'm thinking you're missing some type of driver for it, but I'm not too good at figuring stuff like that out without being able to actually work on the computer. Quote Share this post Link to post Share on other sites
CBRnick 0 #13 November 28, 2005 WindoesME is without a doubt the worst os microsoft has ever produced. Its buggy to say the least... It was designed to be used as a home system and was never meant to be used as a day to day desktop system in an office. Its USB support leaves something to be desired. Even Microsoft dont support it any longer. It was supposed to be Microsofts version of an idiot proof OS that the user could not tinker with making it perfect and unbreakable for the average home user. As someone who works with computers, its got to be the most infuriating unstable and least configurable os Ive ever come across. Your main problem before you even try to start is that it doesnt sound like you even know what it is you want to set up. What data is it you want to synch? Email? Documents? Folders? Calanders and Diaries? Do you use Outlook or another mail client such as Lotus? If its Outlook do you need the palms to synch with the users desktop inbox or the server inbox? If you use something other than Outlook, is it compatable with the Palm software. Because of the Palm OS, if you want to synch with Outlook Email, on some palm models you need to install a small mail program on the palm itself to act as a client to Outlook on the desktop. Otherwise it will synch only the calander and diary. Ipaqs are better in my humble opinion. If you want to synch documents, you need to install an application like 'Documents to Go' which integrates with the palm and the desktop OS and will update all copies with the latest edited version from the palm or the desktop. As someone said in the last post, not being funny or anything, but if you dont even know what an operating system is, the best advice anyone is going to give you is to get someone else to do it. Your in for a world of stress trying to get a palm to work with winME if you dont even know where to start. Probably not what you wanted to hear really. Quote Share this post Link to post Share on other sites
jumpergirl 0 #14 November 28, 2005 There is no one else in the office, so it's all up to me. I'm the only one who works here, besides the bosses. They are out of town for 2 weeks and I probably won't talk to them unti they get back. I understand the remarks about not knowing what OS we're using. I thought it was ME, but wanted to double check. I've only been here for 3 weeks and haven't had to know what we have until now. We have "Palm Desktop" installed. Ideally, we can enter info in the desktop and transfer it to the Palm itself, and vice versa. Is it because we have Windows ME that I can't do this, or could there be something else. Quote Share this post Link to post Share on other sites
justinb138 0 #15 November 28, 2005 Quote Is it because we have Windows ME that I can't do this, or could there be something else. I'm not sure that ME is the problem, but it's not helping at all. I set up my new palm TX yesterday in XP and it was pretty easy, but setting up HotSync with Wifi was kinda tricky. Have you tried calling Palm tech support? Quote Share this post Link to post Share on other sites
jumpergirl 0 #16 November 28, 2005 I was trying really hard to NOT call tech support. I guess I will though. Thanks for your help. Quote Share this post Link to post Share on other sites wildblue 7 #17 November 28, 2005 QuoteI was trying really hard to NOT call tech support. I guess I will though. Thanks for your help. You said you had more than one PDA? Have you tried installing on other computers? Or are all of them going to connect to one?it's like incest - you're substituting convenience for quality Quote Share this post Link to post Share on other sites jumpergirl 0 #18 November 28, 2005 I have 2 PDAs and 2 computers. The Palm Desktop software has all of the info that I need to put into both Palms. It's on only one computer. The 2 computers are not connected (yet - that's a future project when we get a new office). The other computer has Microsoft XP on it. Do you think that will make a difference? Quote Share this post Link to post Share on other sites wildblue 7 #19 November 28, 2005 I'd install it on the other... that will at least narrow down if it's the PC, the PDA, or the U. Good luck!it's like incest - you're substituting convenience for quality Quote Share this post Link to post Share on other sites justinb138 0 #20 November 28, 2005 QuoteI have 2 PDAs and 2 computers. The Palm Desktop software has all of the info that I need to put into both Palms. It's on only one computer. The 2 computers are not connected (yet - that's a future project when we get a new office). The other computer has Microsoft XP on it. Do you think that will make a difference? XP is much easier to set stuff up on, as it will probably recognize the PDA as soon as you plug it in. Be sure to install the PDA software on it before you hook it up though. Quote Share this post Link to post Share on other sites jumpergirl 0 #21 November 28, 2005 QuoteI'd install it on the other... that will at least narrow down if it's the PC, the PDA, or the U. Good luck! Is it safe to say U = user? Quote Share this post Link to post Share on other sites Join the conversation You can post now and register later. If you have an account, sign in now to post with your account. Note: Your post will require moderator approval before it will be visible. Reply to this topic... × Pasted as rich text. Paste as plain text instead Only 75 emoji are allowed. × Your link has been automatically embedded. Display as a link instead × Your previous content has been restored. Clear editor × You cannot paste images directly. Upload or insert images from URL. Insert image from URL × Desktop Tablet Phone Submit Reply 0
wildblue 7 #17 November 28, 2005 QuoteI was trying really hard to NOT call tech support. I guess I will though. Thanks for your help. You said you had more than one PDA? Have you tried installing on other computers? Or are all of them going to connect to one?it's like incest - you're substituting convenience for quality Quote Share this post Link to post Share on other sites
jumpergirl 0 #18 November 28, 2005 I have 2 PDAs and 2 computers. The Palm Desktop software has all of the info that I need to put into both Palms. It's on only one computer. The 2 computers are not connected (yet - that's a future project when we get a new office). The other computer has Microsoft XP on it. Do you think that will make a difference? Quote Share this post Link to post Share on other sites
wildblue 7 #19 November 28, 2005 I'd install it on the other... that will at least narrow down if it's the PC, the PDA, or the U. Good luck!it's like incest - you're substituting convenience for quality Quote Share this post Link to post Share on other sites
justinb138 0 #20 November 28, 2005 QuoteI have 2 PDAs and 2 computers. The Palm Desktop software has all of the info that I need to put into both Palms. It's on only one computer. The 2 computers are not connected (yet - that's a future project when we get a new office). The other computer has Microsoft XP on it. Do you think that will make a difference? XP is much easier to set stuff up on, as it will probably recognize the PDA as soon as you plug it in. Be sure to install the PDA software on it before you hook it up though. Quote Share this post Link to post Share on other sites
jumpergirl 0 #21 November 28, 2005 QuoteI'd install it on the other... that will at least narrow down if it's the PC, the PDA, or the U. Good luck! Is it safe to say U = user? Quote Share this post Link to post Share on other sites
