sd-slider 0 #1 September 25, 2008 Of all the vendors I have dealt with in my life....these clowns have to be the worst yet(at the corporate level......) Aside from the local SoCal contacts, they have proven beyond a doubt that they don't care about their customers. Assume for a minute you acquire a "BRAND NEW" canopy that sat on the shelf for a couple years and was never packed, jumped, or even fondled. Assume also that you put 24 jumps on said canopy with questionable openings ~90% of the time and on the 25th jump it EXPLODES! Pitch, line stretch, snivel, BAM! (multiple packers involved in the troubleshooting process....) All fine print, warning labels, and company warranty policies aside, wouldn't you think they'd have the courtesy to lube you a little before, and maybe, maybe provide a reach-around after they send you a bill for the entire repair! Feel free to let me know if I,m outta line here... I remember a time when Icarus was a name to be proud of and the people associated with them(Wyat Drewes and Icarus Evolution - Blue Skies Bro!) were revered and above all, HONEST. .Anvil Brother #69 Sidelined with a 5mm C5-C6 herniated disk... Back2Back slammers and 40yr old fat guys don't mix! Quote Share this post Link to post Share on other sites
LouDiamond 1 #2 September 25, 2008 Do a search on this but be prepared to get in line with all the others who are in the same boat with you. "It's just skydiving..additional drama is not required" Some people dream about flying, I live my dream SKYMONKEY PUBLISHING Quote Share this post Link to post Share on other sites
bigway 4 #3 September 25, 2008 are you going straight to the top dog? Or to one of his USA guys? If you want instant god service, phone Icarus in Spain and ask to speak to hector. I know he provided the service I needed when I had enough with the other avenues. He is also a top guy and the main man for Icarus. I'm sure he will look after you. .Karnage Krew Gear Store . Quote Share this post Link to post Share on other sites
Nutz 0 #4 September 25, 2008 If you want good customer service call Spain?????? Are you serious? What about just giving good customer service? I had the same problem with customer service when I bought my Saphire 2 in 2004, I guess it hasn't changed even though the person I was dealing with is deceased now. I don't want to talk about someone who is not here anymore but you if you do a search you can see what I thought about him when he was alive. "Don't! Get! Eliminated!" Quote Share this post Link to post Share on other sites
bigway 4 #5 September 25, 2008 Well he is not getting good customer service from his USA Icarus department is he. Seeing Icarus is made in Spain, would it not be better for him to go straight to the people in charge to sort out his problem? My guess is he sent it off to their repair centre(a DZ gear store) and got charged for the work he had done on it instead of actually sending it back to Icarus. Sedning it back to Icarus would involve sending it to Spain, Where Icarus is located and built (apart from the canopies built in New Zealand) Aerdoyne has a rep in Europe, however european customers dont go to him to get canopy issues sorted out, they go to the company he works for that is located in the USA. Why would you not go straight to the source? When i deal with american manufacturers, i phone them up in america. When i deal with spanish manufacturers i phone them up in spain. If he is not getting the service he thinks he deserves then I am certain their head office wants to hear about it. .Karnage Krew Gear Store . Quote Share this post Link to post Share on other sites
skyflybabe 0 #6 September 25, 2008 Hector no longer works there but someone should be able to help. What about the dealer where the canopy was bought? Quote Share this post Link to post Share on other sites
Canadianfella 0 #7 September 25, 2008 I called new zealand... I got someone on a cell phone who was obviously not at work... he gave me the number to an office somewhere and I got an answer to all the questions and concerns I had regarding icarus canopies immediately. I cannot say that their customer service is anything but incredible! Sorry to hear you're having a hard time dealing with them. Quote Share this post Link to post Share on other sites
chri 0 #8 September 26, 2008 My canopy turned slightly left, different people tried it and came to the same conclusion. Icarus test jumped it, don´t figured out the problem, and sent me a brand new canopy Maybe a example of an good representative! I heard nothing but good about the (european) Icarus costumer service. Quote Share this post Link to post Share on other sites
airtwardo 7 #9 September 26, 2008 Post the pictures...I've seen 'em and that baby came apart in a BIG way! ~ If you choke a Smurf, what color does it turn? ~ Quote Share this post Link to post Share on other sites
masterrigger1 2 #10 September 27, 2008 What type of canopy was it? Also did it go back to Spain for repairs or did it go to Chicago? MELSkyworks Parachute Service, LLC www.Skyworksparachuteservice.com Quote Share this post Link to post Share on other sites
Squeak 17 #11 September 28, 2008 Was the canopy stored anywhere where fumes from solvents or heat or any other form of damaging agents might have been even a slight risk.. Also i would have thought that the people who sold you said canopy would be the ones to try to placate you, since they had the canopy all those years.You are not now, nor will you ever be, good enough to not die in this sport (Sparky) My Life ROCKS! How's yours doing? Quote Share this post Link to post Share on other sites
riggerrob 643 #12 September 29, 2008 Where can a Canadian rigger buy a line kit for an Icarus canopy? Rob Warner FAA Master Rigger CSPA Rigger B, etc. Quote Share this post Link to post Share on other sites
BMFin 0 #13 September 29, 2008 Where did you buy the canopy from ? Have you tried contacting who ever you bought the canopy from ? The retailer should be the one responsible towards you in this case. Quote Share this post Link to post Share on other sites
klingeme 1 #14 September 29, 2008 Try Kirk at ParaConcepts in Chicago. Edited to add phone number 815-434-6094 Quote Share this post Link to post Share on other sites
bigway 4 #15 September 29, 2008 Paraconcepts is the Icarus Licensed service center. I would go straight to them rather than the person who sold you the canopy. They will just be going to them anyway .Karnage Krew Gear Store . Quote Share this post Link to post Share on other sites
masterrigger1 2 #16 September 29, 2008 Quote Paraconcepts is the Icarus Licensed service center. I would go straight to them rather than the person who sold you the canopy. They will just be going to them anyway Paraconcepts deals with Spain and I deal with NZ Aerosports for the most part. We still service canopies from both places although all of the warranty work from Spain, goes to Kirk now. BS, MELSkyworks Parachute Service, LLC www.Skyworksparachuteservice.com Quote Share this post Link to post Share on other sites
bigway 4 #17 September 30, 2008 Good People Tony, Attila, Laszlo and Jyro. .Karnage Krew Gear Store . Quote Share this post Link to post Share on other sites
swoopgaz 0 #18 October 1, 2008 love icarus aways had great service. Even when my new canopy split they realised it was their mistake and fixed it at their cost and also gave me a discount on another canopy Quote Share this post Link to post Share on other sites
Chrisky 0 #19 October 1, 2008 Yeah, their 30 day satisafction guarantee isn't worth much when you dont do 15+ jumps in one weekend or live close to a 24/7 DZ.The mind is like a parachute - it only works once it's open. From the edge you just see more. ... Not every Swooper hooks & not every Hooker swoops ... Quote Share this post Link to post Share on other sites
bigway 4 #20 October 1, 2008 At least they have the guarantee and you have the option to do as many jumps as you want in 30 days and return it. Not every manufacturer has that. .Karnage Krew Gear Store . Quote Share this post Link to post Share on other sites
Laur 0 #21 July 13, 2009 I just wanted to let everyone know that this has been solved. If anyone is to contact Eric they will see that the appropriate action was taken and he is happy and Jumping his ICARUS Wing! Please feel free to contact sales.usa@icaruscanopies.aero if there is anything ICARUS can help you with! Quote Share this post Link to post Share on other sites
bigway 4 #22 July 14, 2009 how come you are res-surecting a thread that is nearly a year old? .Karnage Krew Gear Store . Quote Share this post Link to post Share on other sites
bwilling 0 #23 July 14, 2009 Quotehow come you are res-surecting a thread that is nearly a year old? I'd assume that he's doing it so that when it pulls up via search (for all of eternity), that it looks resolved instead of unresolved. Makes sense to me... "If all you ever do is all you ever did, then all you'll ever get is all you ever got." Quote Share this post Link to post Share on other sites
bigway 4 #24 July 14, 2009 Fair enough. I did not think of that, I was just wondering why a year old complaint was being bought to the front page but sure enough what you said makes alot of sense. .Karnage Krew Gear Store . Quote Share this post Link to post Share on other sites
Laur 0 #25 July 14, 2009 I also wanted to get my e-mail out there so if there are any other problems people have a place to contact instead of spinning their wheels here on dropzone.com. Blue Skies! Lauren Quote Share this post Link to post Share on other sites
