Call centers in India

[DeNReN 0]

OK.....I am not the least bit impressed ....3 times today I had to deal with call centers in India (Dell/EA/Fedex) .....all I can say is that being able to understand english would in my mind seem to be necessary to opperate a efficent call center(and no..my diction is not as bad as my typing or spelling)

The call to Dell was the worst one yet.....I could barely understand what she was saying and she didnt have a clue what I was saying.....thankfully she was smart enough to get a supervisor who promptly transfered me to there center in Edmonton....and it only took 15 minutes

Dell almost lost a sale......only the tact of the person I spoke with and there giving me a non India number to use in the future saved it...

Rant over......

[jessd 0]

Many companies have their call centers in India now; many banks I have dealt with is just one example. Makes it hard sometimes with difficult issues if the accent is strong.

"Life is not measured by the number of breaths we take, but by the moments that take our breath away..."

[RfukfreeflyingW 0]

can u post the non indian number for dell. I hate calling their call center

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-God, you are the perfect amount of dumb...

[wingnut 0]

if it makes you feel better, i work ina call center, andi'm in ohio,inthe good old u.s. of A.... to bad it was just computer problems and nothing to do with your high speed internet...lol.... if it was you might of got to talk to a real live person in the united states that speakes decentenglish (well excpet for the guythey hiredin the training class be fore mine thathad a studder, or the other guy that has a big time "country" acent...lol...

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"i have no reader's digest version"

[DeNReN 0]

No way...then that # would always be busy.......its mine all mine

[Slappie 9]

wingi as long as they aren't asking you to type for a living it's all good.

"Find out just what any people will quietly submit to and you have found out the exact measure of injustice and wrong which will be imposed upon them."

[DeNReN 0]

Wingy Wingy Wingy..........now its all starting to make sence......the person that trained you to type is now in India training call center employees

Dosent make things any better but it atleast explains some things

[genoyamamoto 0]

I've spoken to a bunch of people in the India call centers. They're for the most part very well educated and polite. The people at american call centers tend to be a bit moody and frankly useless. They also tend to need attitude adjustments, especially when they "know" they are right and are later proven to be wrong. All I can say is "pwned!" lol.

BTW, Dell customer service blows wherever they are sitting. I've dealt with their domestic (US) people.... *shudder*...


Edit: Oh yeah T-mobile blows ass too.

Gotta go... plaything needs to spank me
Feel the hate...
Photos here

[wingnut 0]

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wingi as long as they aren't asking you to type for a living it's all good

nope, i meani have to when i put notes down on what i troubleshot, but it's all good, don't think they care if i have only "1" "n" in connection or if "powercycled" turns out to be "powrcycld" as they still get the idea.....

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"i have no reader's digest version"

[RfukfreeflyingW 0]

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No way...then that # would always be busy.......its mine all mine

you bastard! no regard for u fellow human beings I tell ya

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-God, you are the perfect amount of dumb...

[Bobster 0]

I work for one of the largest call center companies in the U.S. We have offices in India, Phillipines, Jamaica, and Mexico. I'd rather speak to any of them than have to speak to one of the collector's on our call floor downstairs. I need a Ph.D in Jive to understand what the hell they are saying.

For example: "Yo shawty, wut chu got rollin on my bonus dare big balla HOLLA"

What the hell is that?

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Boboso Rodriguez

[freefalle 0]

Yea, maybe you'll even find one who can type proper english, have good grammer and can spell.

Oh shit, did I type that out loud? I need another beer

[gravitational 0]

If you do not want to chat with the India call center, you are supposed to ask to speak with an onshore call center. If the rep refuses, (make sure you have a name) ask for their supervisor and politely ask again. (again, make sure you have a name). If that fails, call the Dell sales # on their website and ask to be routed to an onshore support center. At that point, communicate your frustration and such.

[markd_nscr986 0]

I simply refuse to discuss my IT issues with a low caste Hindu

Marc SCR 6046 SCS 3004

[tweak 0]

[RkyMtnHigh 0]

Compaq/HP also has call centers in India...I can't freakin understand them. I really tried but got so frustrated and hung up and thought when I called back the next person would be understandable...NOT! It's freakin ridiculous!

I sent my laptop in (still under warranty) and then they left me VM's on my cell about the repair required and additional monies needed (which turned out to be the cost of a new laptop)...couldn't understand anything they said on my VM.

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[Feeblemind 1]

I can feel your pain Clicky http://themooseisloose.net/.../tn_tech-support.jpg

Fire Safety Tip: Don't fry bacon while naked

[ACMESkydiver 0]

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many banks I have dealt with is just one example.

One in particular that I worked for and was laid off from... -some American bank...a bank from America...some red, white and blue domestic bank of the country America...

~Jaye
Do not believe that possibly you can escape the reward of your action.

[dgm458 0]

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Edit: Oh yeah T-mobile blows ass too.

I second that motion. It took six tech's to fix my problem with my phone and I'm still not convinced that it's fixed. Only tomorrow will tell.

Also, I pay extra for T-Mobile to T-Mobile free calls and last months bill charged me for some of these calls. I inquired and get this crap-if you aren't on a T-Mobile tower, even if you have free roaming and nationwide, the free T-Mobile to T-Mobile doesn't count. Where's that in the fine print?

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Failure to prepare is preparing to fail

[kansasskydiver 0]

I used to work for a call center doing SBC Yahoo DSL support, until they were bought out my Accenture and pretty much destroyed the company and all technical support along with it. They shut down I believe all but 2 call centers in the USA and shipped the rest of the jobs to the Phillipeans. Once Accenture took over, all they cared about was making profit, didn't matter what how well the support was. We were often instructed to hang up on customers to meet the avg call time "quota" probably so someone could get a bigger bonus. During the transition period I would call in asking for support and then go back and read the notes on my account. Completely useless and most of the time flase information "customer disconected" or "DSL due date not present" Stupid shit like that.

They are paying $8 a day for tech support and $200 a month as a floor manager. There is no trouble shooting involved in the job, only requirement was basic computer skills and X score on the TOFL exame. Yahoo uses call flows now, it's all just yes and no questions and answers. If the call flow can't figure it out, then they route the call to tier2 in the USA.

So here's the hint if you have SBC Yahoo DSL, when you get someone on the line, right off the bat, request for someone in tier2. They have to transfer you. They are all located in Cali, may be somewhat of a longer wait, but they have access to the router builds and can usually get a problem fixed in mins that would take a tier1 agent a trouble ticket, call back, truck roll and 24-48 hour downtime

<--- See look, pink dolphins DO exist!

[Guest]

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I can feel your pain Clicky http://themooseisloose.net/.../tn_tech-support.jpg

ROFL!!!

mh

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"The mouse does not know life until it is in the mouth of the cat."

[BlindBrick 0]

If it's any consolation the Inidan call center craze is collapsing. Too much customer fustration combined with the fact that India's telephony infrastructure could not handle the additional burden. Australia is the hot new location for call centers right now. Oklahoma is also becoming a major contender. Seems that a poor state with a low cost of living aqnd a large uneducated workforce makes the state cost competitive with offshore outsorcing of call centers.

-Jackmc

"If you end up in an alligator's jaws, naked, you probably did something to deserve it."

[Guest]

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If it's any consolation the Inidan call center craze is collapsing. Too much customer fustration combined with the fact that India's telephony infrastructure could not handle the additional burden. Australia is the hot new location for call centers right now. Oklahoma is also becoming a major contender. Seems that a poor state with a low cost of living aqnd a large uneducated workforce makes the state cost competitive with offshore outsorcing of call centers.

-Jackmc

I administer network service accounts for a major cellular provider, and I'm here to say this observation is correct.

Many of the call centers are in out-of-the-way places in the US and Canada. Despite the immense size of the enterprise, I don't get many accounts for India anymore. In fact, I hardly see any (now I've done it. I bet I'll see a 200-account batch job in my queue today, loaded with Bangalore Torpedoes ).

So yeah, the fad is fading, because the savings aren't worth it in terms of customer fury.

It just makes better sense to set up in call center in West Virginia or someplace, because although there is a lot of twang, the reps have Engish as their first language. Call it a compromise. It makes better economic sense, given the HUGE turnover in the call centers, to have them based somewhere other than where business real estate is insane, like Seattle, for instance.

mh

.

"The mouse does not know life until it is in the mouth of the cat."

[BlindBrick 0]

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It just makes better sense to set up in call center in West Virginia or someplace, because although there is a lot of twang, the reps have Engish as their first language.

Actually, a study done inidicates that the Tennesse adrawl is best because it is easily understood and soothing to most people.

-Blind

"If you end up in an alligator's jaws, naked, you probably did something to deserve it."

[SpeedyGonzales 0]

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Edit: Oh yeah T-mobile blows ass too.

I second that motion. It took six tech's to fix my problem with my phone and I'm still not convinced that it's fixed. Only tomorrow will tell.

Also, I pay extra for T-Mobile to T-Mobile free calls and last months bill charged me for some of these calls. I inquired and get this crap-if you aren't on a T-Mobile tower, even if you have free roaming and nationwide, the free T-Mobile to T-Mobile doesn't count. Where's that in the fine print?

Believe me it's there, it's there for all cell phone companies. I work at Cellular One's call center and we have people calling about stuff like that all the time. Also your night and weekend minutes will not apply either.