wingnut 0 #1 April 27, 2005 okay so as someof you know i started working as a tech suport representative for a national internet provider, all i have to say is this,..... where the heck do these people come from.... i think if you can't understand how the computer works, you shouldn't have one..... i mean, come on, even th emost dumb relise that a car must have gas and an engine to go, why can't people understand they need to have a brain to operate a computer......... wonder how many times i'm going to have to tellpeople to uncheck a box in thier computer settings to get thier computer to work again, when the only way it got checked in the first place was if they did it!!!!! p.s. if you don't understand a firewall, you shouldn't beable to install one on your computer......."my computer won't get online", "do you have a firewall?", "yes", "well disable it for me will you please","okay","can you get online now","yes, wow, thank you"....... who would of thunk it.... a firewall keeps poeple out of your computer, maybe it will keep you off the internet too............. duh!!!!! stay tuned for the ever funny world of tech support.. i can feel some good stories are gona come out of this job....... to bad it didn't pay more though....... ______________________________________ "i have no reader's digest version" Quote Share this post Link to post Share on other sites
bigorangemd 0 #2 April 27, 2005 Can you help me with this problem. Every time I put a drink in my computers cup holder, it tries to pull it inside! Quote Share this post Link to post Share on other sites
heidihagen 0 #3 April 27, 2005 i never got that... my friends -- who also grew up with this stuff SHOULD get it. but half of them "aren't that computer savvy" which means somewhere in the past ten years, they forgot how to install software. one time the screensaver came on --my mom thought she did something to break it (attempting to fix would help "fix" that one!)i didn't lose my mind, i sold it on ebay. .:need a container to fit 5'4", 110 lb. cypres ready & able to fit a 170 main (or slightly smaller):.[/ce Quote Share this post Link to post Share on other sites
freeflir29 0 #4 April 27, 2005 At that job I had with Bellsouth.............I used to have to talk with ENGINEERS that were supposed to be installing customer's routers. They are probably making twice what I was...........so why am I telling them........line by line......the commands to put into the router to bring it up? Engineers dammitt?!?!?!?!?!?! And you are working with every day idiots! Quote Share this post Link to post Share on other sites
RoadRash 0 #5 April 27, 2005 Wingi, come up with the top ten dumbest questions...so far, I have done it on every job I ever worked...and you can easily come up with a standardized answer for said stupid question......It's worked for me...... ~R+R...~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~ Fly the friendly skies...^_^...})ii({...^_~... Quote Share this post Link to post Share on other sites
pincheck 0 #6 April 27, 2005 Went to one place when doing field service many moons ago, where the customer used to have a problem where every morning they would come in and the system would have crashed during the night , so we set a line monitor on the supply. Sure enough each night for a week it crashed with power loss at the same time. So we hung about my boss and me to the time it would go down. Sure enough little old cleaning lady came in and unpluged the system so she could hook up her vacuum. My boss wasn't to pleased. i went out to my car and nearly wet myself laughing. Billy-Sonic Haggis Flickr-Fun Quote Share this post Link to post Share on other sites
RoadRash 0 #7 April 27, 2005 QuoteWent to one place when doing field service many moons ago, where the customer used to have a problem where every morning they would come in and the system would have crashed during the night , so we set a line monitor on the supply. Sure enough each night for a week it crashed with power loss at the same time. So we hung about my boss and me to the time it would go down. Sure enough little old cleaning lady came in and unpluged the system so she could hook up her vacuum. My boss wasn't to pleased. i went out to my car and nearly wet myself laughing. Damn, that's funny...!!!!!!!!!!! ~R+R...Yes, ma'am, I have the prices to 35,000 beads memorized......~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~ Fly the friendly skies...^_^...})ii({...^_~... Quote Share this post Link to post Share on other sites
Cyanide41 0 #8 April 27, 2005 I feel your pain. Which ISP do you work for? PM me if you don't want to say in the thread. JAMES Quote Share this post Link to post Share on other sites
Beerlight 0 #9 April 27, 2005 So, was it worth it? You know. MIL to CIVIL career move..... Quote Share this post Link to post Share on other sites
Icon134 0 #10 April 27, 2005 QuoteI used to have to talk with ENGINEERS that were supposed to be installing customer's routers. Engineers don't always have the common sense to perform simple tasks... you'd be suprised at how few of my engineering friends can't handle a simple task like setting up a A/V system. (ok... that isn't necessarily a simple task.. but things like that really come down to how much time someone has put into learning how the system works... and... some people just don't put in the time...)Livin' on the Edge... sleeping with my rigger's wife... Quote Share this post Link to post Share on other sites
Ripple 0 #11 April 27, 2005 I thought that was an urban myth. Coolio if it reallly happened. Here's one for you. I work as a Web Developer in a small team of people at a university. We're treated pretty much as computer services by the department, as we're in the same building and quicker to respond than the real computer services. Anyway, one day I get a phone call from a user. His mouse isn't working. When I go up to his office to check it out, he's waggling the mouse about whilst holding it 6 inches above the desk!!!Next Mood Swing: 6 minutes Quote Share this post Link to post Share on other sites
Travman 6 #12 April 27, 2005 I hate all the software firewalls, cause more problems than they are worth. Just give em a NAT router, that'll do the job. Quote Share this post Link to post Share on other sites
masterrig 1 #13 April 27, 2005 Quoteokay so as someof you know i started working as a tech suport representative for a national internet provider, all i have to say is this,..... where the heck do these people come from.... i think if you can't understand how the computer works, you shouldn't have one..... i mean, come on, even th emost dumb relise that a car must have gas and an engine to go, why can't people understand they need to have a brain to operate a computer......... wonder how many times i'm going to have to tellpeople to uncheck a box in thier computer settings to get thier computer to work again, when the only way it got checked in the first place was if they did it!!!!! p.s. if you don't understand a firewall, you shouldn't beable to install one on your computer......."my computer won't get online", "do you have a firewall?", "yes", "well disable it for me will you please","okay","can you get online now","yes, wow, thank you"....... who would of thunk it.... a firewall keeps poeple out of your computer, maybe it will keep you off the internet too............. duh!!!!! stay tuned for the ever funny world of tech support.. i can feel some good stories are gona come out of this job....... to bad it didn't pay more though....... ________________________________ The pc 'craze', reminds me of the old cb-radio craze of the 70's. everybody in the world had one. IMO, a lot of folks see pc's as 'fun' little gadgets that can get'cha on e-bay and you can forward funny jokes and downloads. Chuck Quote Share this post Link to post Share on other sites BIGUN 1,307 #14 April 27, 2005 Quoteokay so as someof you know i started working as a tech suport representative for a national internet provider, all i have to say is this,..... where the heck do these people come from.... i think if you can't understand how the computer works, you shouldn't have one..... i mean, come on, even th emost dumb relise that a car must have gas and an engine to go, why can't people understand they need to have a brain to operate a computer......... wonder how many times i'm going to have to tellpeople to uncheck a box in thier computer settings to get thier computer to work again, when the only way it got checked in the first place was if they did it!!!!! They checked the box because they were instructed to; not told why to do it, what it does, how it works or what barriers it may present. They were probably instructed by the manufacturer's suggested settings or some other tech support person who's upward mobility depends on the metrics of closed calls, rather than the quality of service. Quotep.s. if you don't understand a firewall, you shouldn't beable to install one on your computer......."my computer won't get online", "do you have a firewall?", "yes", "well disable it for me will you please","okay","can you get online now","yes, wow, thank you"....... who would of thunk it.... a firewall keeps poeple out of your computer, maybe it will keep you off the internet too............. duh!!!!! Here again, the only thing people are taught is "You need a firewall to keep people out of your system," but how often have they been told that same firewall may have an affect on their ability to access the network. Most of these folks are very new to computers. When you were new to skydiving, did you know _how_ a cypres worked or did you just know what it did?Nobody has time to listen; because they're desperately chasing the need of being heard. Quote Share this post Link to post Share on other sites Lindsey 0 #15 April 27, 2005 I would be one of those idiots, I'm sure. I am so computer stupid that it's probably laughable...at least to you and your co-workers. I'm just thankful to have friends who are willing to solve my computer woes. Peace~ linz-- A conservative is just a liberal who's been mugged. A liberal is just a conservative who's been to jail Quote Share this post Link to post Share on other sites ChangoLanzao 0 #16 April 27, 2005 Welcome to my world, Wingnut! Sounds like you're in the "end-user" or "desktop support" end of the business right now. It will test your patience. The trick is to just help the poor bastards and think of it as "JOB SECURITY" You can learn a lot doing tech support though, and if you continue to advance your skills and knowledge, you'll be better prepared to support the advanced users. After doing my time in the Help Desk side of things, I no longer have to deal with end-users (except for my wife, my family, and my friends). Now I support systems and network administrators and it's a lot more fun; sometimes their screw-ups can yield spectacular results, providing some humorous if not instructive stories to tell* Quote Share this post Link to post Share on other sites wildblue 7 #17 April 27, 2005 Told ya you'd have fun with this job! Vote me for president, and I'll put minimum IQ levels on various things - computers, fax machines, cars, U-Scan, ATMs, drive-thrus, parking garage swipe cards....it's like incest - you're substituting convenience for quality Quote Share this post Link to post Share on other sites bch7773 0 #18 April 27, 2005 QuoteWent to one place when doing field service many moons ago, where the customer used to have a problem where every morning they would come in and the system would have crashed during the night , so we set a line monitor on the supply. Sure enough each night for a week it crashed with power loss at the same time. So we hung about my boss and me to the time it would go down. Sure enough little old cleaning lady came in and unpluged the system so she could hook up her vacuum. My boss wasn't to pleased. i went out to my car and nearly wet myself laughing. i could swear thats an urban legend i read somewhere MB 3528, RB 1182 Quote Share this post Link to post Share on other sites PhreeZone 20 #19 April 27, 2005 I've read probally 4 different versions of a similar situation. Question is how many server rooms are carpet? Even if it was in an office how many janitors sweep every night?Yesterday is history And tomorrow is a mystery Parachutemanuals.com Quote Share this post Link to post Share on other sites Cyanide41 0 #20 April 27, 2005 Quote Question is how many server rooms are carpet? Even if it was in an office how many janitors sweep every night? If the server room is worth while there should be no carpet. Just a raised floor with nice "organized" wiring beneath the floor pannels JAMES Quote Share this post Link to post Share on other sites Cyanide41 0 #21 April 27, 2005 Quote I would be one of those idiots, I'm sure. I am so computer stupid that it's probably laughable...at least to you and your co-workers. I'm just thankful to have friends who are willing to solve my computer woes. Peace~ linz All the tech support guys really want is that you can follow directions. People with no clue who can follow directions are better than people who think they know it all JAMES Quote Share this post Link to post Share on other sites PhreeZone 20 #22 April 27, 2005 Exactly! A dustmop should be the only thng needed to clean a room that has a critical server in it and then you need to hold at least a MCSE or CCNA to operate it Yesterday is history And tomorrow is a mystery Parachutemanuals.com Quote Share this post Link to post Share on other sites wartload 0 #23 April 27, 2005 Quoteokay so as someof you know i started working as a tech suport representative for a national internet provider, all i have to say is this,..... where the heck do these people come from.... i think if you can't understand how the computer works, you shouldn't have one Wingy ... First, I didn't know that you live in India. Second, maybe if you can't handle dealing with the ignorant and confused, you are in the wrong job? No offense intended, but we all find ourselves in situations where we need help, but don't "speak the language" of those who are the "pros" at that workplace. For example, I haven't a clue what all the billing codes for Blue Cross mean. Does that mean that I shouldn't have insurance, or only that I should let myself be controlled by those who do? Think about it. Quote Share this post Link to post Share on other sites PhreeZone 20 #24 April 27, 2005 Knowing who Wingi is working for and who their clients are... i feel sorry for him. Not as sorry as I would if he was doing AOL support since AOL'ers are about as slow as they come... but I still feel for him.Yesterday is history And tomorrow is a mystery Parachutemanuals.com Quote Share this post Link to post Share on other sites wingnut 0 #25 April 28, 2005 QuoteNo offense intended, but we all find ourselves in situations where we need help, but don't "speak the language" of those who are the "pros" at that workplace. don't think i'm a pro by any means..... Quote maybe if you can't handle dealing with the ignorant and confused, you are in the wrong job was just throwing out there what i was thinking a little bit about....... i like my new job as i see it a challenge to get them back online and fix what ever wierd kind of problem they can throw at me... bigun, points taken, noted, and some already known..... the lady(from new orleans) last night that told me about how she was surfing the net durring the huricanes that came through and got a power surge and it fried her hard drive was funny, not becasue she got her hard drive fried, but becasue she told me she didn't know about the huricane untill after the fact....... i think i'm going to start a running thread and feature one interesting call per shift to share with you all..... ______________________________________ "i have no reader's digest version" Quote Share this post Link to post Share on other sites Prev 1 2 Next Page 1 of 2 Join the conversation You can post now and register later. 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BIGUN 1,307 #14 April 27, 2005 Quoteokay so as someof you know i started working as a tech suport representative for a national internet provider, all i have to say is this,..... where the heck do these people come from.... i think if you can't understand how the computer works, you shouldn't have one..... i mean, come on, even th emost dumb relise that a car must have gas and an engine to go, why can't people understand they need to have a brain to operate a computer......... wonder how many times i'm going to have to tellpeople to uncheck a box in thier computer settings to get thier computer to work again, when the only way it got checked in the first place was if they did it!!!!! They checked the box because they were instructed to; not told why to do it, what it does, how it works or what barriers it may present. They were probably instructed by the manufacturer's suggested settings or some other tech support person who's upward mobility depends on the metrics of closed calls, rather than the quality of service. Quotep.s. if you don't understand a firewall, you shouldn't beable to install one on your computer......."my computer won't get online", "do you have a firewall?", "yes", "well disable it for me will you please","okay","can you get online now","yes, wow, thank you"....... who would of thunk it.... a firewall keeps poeple out of your computer, maybe it will keep you off the internet too............. duh!!!!! Here again, the only thing people are taught is "You need a firewall to keep people out of your system," but how often have they been told that same firewall may have an affect on their ability to access the network. Most of these folks are very new to computers. When you were new to skydiving, did you know _how_ a cypres worked or did you just know what it did?Nobody has time to listen; because they're desperately chasing the need of being heard. Quote Share this post Link to post Share on other sites
Lindsey 0 #15 April 27, 2005 I would be one of those idiots, I'm sure. I am so computer stupid that it's probably laughable...at least to you and your co-workers. I'm just thankful to have friends who are willing to solve my computer woes. Peace~ linz-- A conservative is just a liberal who's been mugged. A liberal is just a conservative who's been to jail Quote Share this post Link to post Share on other sites
ChangoLanzao 0 #16 April 27, 2005 Welcome to my world, Wingnut! Sounds like you're in the "end-user" or "desktop support" end of the business right now. It will test your patience. The trick is to just help the poor bastards and think of it as "JOB SECURITY" You can learn a lot doing tech support though, and if you continue to advance your skills and knowledge, you'll be better prepared to support the advanced users. After doing my time in the Help Desk side of things, I no longer have to deal with end-users (except for my wife, my family, and my friends). Now I support systems and network administrators and it's a lot more fun; sometimes their screw-ups can yield spectacular results, providing some humorous if not instructive stories to tell* Quote Share this post Link to post Share on other sites
wildblue 7 #17 April 27, 2005 Told ya you'd have fun with this job! Vote me for president, and I'll put minimum IQ levels on various things - computers, fax machines, cars, U-Scan, ATMs, drive-thrus, parking garage swipe cards....it's like incest - you're substituting convenience for quality Quote Share this post Link to post Share on other sites
bch7773 0 #18 April 27, 2005 QuoteWent to one place when doing field service many moons ago, where the customer used to have a problem where every morning they would come in and the system would have crashed during the night , so we set a line monitor on the supply. Sure enough each night for a week it crashed with power loss at the same time. So we hung about my boss and me to the time it would go down. Sure enough little old cleaning lady came in and unpluged the system so she could hook up her vacuum. My boss wasn't to pleased. i went out to my car and nearly wet myself laughing. i could swear thats an urban legend i read somewhere MB 3528, RB 1182 Quote Share this post Link to post Share on other sites
PhreeZone 20 #19 April 27, 2005 I've read probally 4 different versions of a similar situation. Question is how many server rooms are carpet? Even if it was in an office how many janitors sweep every night?Yesterday is history And tomorrow is a mystery Parachutemanuals.com Quote Share this post Link to post Share on other sites
Cyanide41 0 #20 April 27, 2005 Quote Question is how many server rooms are carpet? Even if it was in an office how many janitors sweep every night? If the server room is worth while there should be no carpet. Just a raised floor with nice "organized" wiring beneath the floor pannels JAMES Quote Share this post Link to post Share on other sites
Cyanide41 0 #21 April 27, 2005 Quote I would be one of those idiots, I'm sure. I am so computer stupid that it's probably laughable...at least to you and your co-workers. I'm just thankful to have friends who are willing to solve my computer woes. Peace~ linz All the tech support guys really want is that you can follow directions. People with no clue who can follow directions are better than people who think they know it all JAMES Quote Share this post Link to post Share on other sites
PhreeZone 20 #22 April 27, 2005 Exactly! A dustmop should be the only thng needed to clean a room that has a critical server in it and then you need to hold at least a MCSE or CCNA to operate it Yesterday is history And tomorrow is a mystery Parachutemanuals.com Quote Share this post Link to post Share on other sites
wartload 0 #23 April 27, 2005 Quoteokay so as someof you know i started working as a tech suport representative for a national internet provider, all i have to say is this,..... where the heck do these people come from.... i think if you can't understand how the computer works, you shouldn't have one Wingy ... First, I didn't know that you live in India. Second, maybe if you can't handle dealing with the ignorant and confused, you are in the wrong job? No offense intended, but we all find ourselves in situations where we need help, but don't "speak the language" of those who are the "pros" at that workplace. For example, I haven't a clue what all the billing codes for Blue Cross mean. Does that mean that I shouldn't have insurance, or only that I should let myself be controlled by those who do? Think about it. Quote Share this post Link to post Share on other sites
PhreeZone 20 #24 April 27, 2005 Knowing who Wingi is working for and who their clients are... i feel sorry for him. Not as sorry as I would if he was doing AOL support since AOL'ers are about as slow as they come... but I still feel for him.Yesterday is history And tomorrow is a mystery Parachutemanuals.com Quote Share this post Link to post Share on other sites
wingnut 0 #25 April 28, 2005 QuoteNo offense intended, but we all find ourselves in situations where we need help, but don't "speak the language" of those who are the "pros" at that workplace. don't think i'm a pro by any means..... Quote maybe if you can't handle dealing with the ignorant and confused, you are in the wrong job was just throwing out there what i was thinking a little bit about....... i like my new job as i see it a challenge to get them back online and fix what ever wierd kind of problem they can throw at me... bigun, points taken, noted, and some already known..... the lady(from new orleans) last night that told me about how she was surfing the net durring the huricanes that came through and got a power surge and it fried her hard drive was funny, not becasue she got her hard drive fried, but becasue she told me she didn't know about the huricane untill after the fact....... i think i'm going to start a running thread and feature one interesting call per shift to share with you all..... ______________________________________ "i have no reader's digest version" Quote Share this post Link to post Share on other sites
