speedy 0 #1 September 16, 2009 My ProTrack is now over 7 years old and the battery cover has developed a crack where the screws go. I mailed L & B about the problem and they sent me totally free of charge a new cover, screws, springs and a set of batteries. I contacted them Sunday evening and the stuff arrived this wednesday morning. Dave Fallschirmsport Marl Quote Share this post Link to post Share on other sites
D22369 0 #2 September 16, 2009 Ya know, they might be the only mfg that I havent ever heard anything bad about their customer service. They are awesome and consistently go way above and beyond what a normal business would do. RoyThey say I suffer from insanity.... But I actually enjoy it. Quote Share this post Link to post Share on other sites
Brian425 0 #3 September 17, 2009 Just seems like a great reason to keep doing business with them. Great product and great service. The only time you should look down on someone is when you are offering them your hand. Quote Share this post Link to post Share on other sites
irishrigger 32 #4 September 17, 2009 i have to agree that they are tops when it comes to customer service.they replace almost everything free of charge.and very quick too. i accidently droped my dytter out of my helmet ono the grass in the landing area.lots of rain that night and got destroyed when we found it 4 days later. i emailed the to see if it could be repaired,got a reply that they would replace it free of charge!!! had it 2 days later!!!! no questions asked. they guys are awesome and rock rodger Quote Share this post Link to post Share on other sites
Emmie 0 #5 September 17, 2009 I completely agree. They are amazing!!! I sent in my Optima for repairs, they called me the day that they received it, were extremely helpful, and shipped it back the next day just so that I would have it for a boogie weekend. Such amazing service made me a lifetime customer, I'll never go anywhere else! Quote Share this post Link to post Share on other sites
