ChasingBlueSky 0 #1 May 3, 2004 I use SBC for both phone and DSL service - since Wednesday I have not been able to use the phones due to the large amount of static on the phone (you can't hear the other person). Due to the poor line quality DSL hasn't been working either....and now SBC is telling me they won't pro-rate my bill since I still had a dial tone. I've made tech support calls since Wed night and have been bounced around from department to department....and after finally letting them know how pissed I was they decided to send someone out tomorrow. So, I am out almost an entire week of service....should I protest and try to get my bill pro rated?_________________________________________ you can burn the land and boil the sea, but you can't take the sky from me.... I WILL fly again..... Quote Share this post Link to post Share on other sites
turtlespeed 221 #2 May 3, 2004 yes. and I would try for emotional and psychological impact because you could't get on DZ.COMI'm not usually into the whole 3-way thing, but you got me a little excited with that. - Skymama BTR #1 / OTB^5 Official #2 / Hellfish #408 / VSCR #108/Tortuga/Orfun Quote Share this post Link to post Share on other sites
jdhill 0 #3 May 3, 2004 Is the problem before or after the demark? If its their lines that are the problem, yes they should pro-rate... if the problem is in your household lines, and you don't have "in-line wire service" or something that makes them responsible for the line inside you home, then they have no reason to pro-rate it. JAll that is necessary for the triumph of evil is that good men do nothing. - Edmund Burke Quote Share this post Link to post Share on other sites
turtlespeed 221 #4 May 3, 2004 My answer was betterI'm not usually into the whole 3-way thing, but you got me a little excited with that. - Skymama BTR #1 / OTB^5 Official #2 / Hellfish #408 / VSCR #108/Tortuga/Orfun Quote Share this post Link to post Share on other sites
tigra 0 #5 May 3, 2004 Yes, absolutely. Get a manager or supervisor on the line and explain the situation to them. You can always threaten to cancel the service (both) and use someone else. Quote Share this post Link to post Share on other sites
teamhypoxia 0 #6 May 3, 2004 I know a couple of "Bill"s with pro-ratings, but I'm not sure wether or not the requirements are any different for them. If you plan to have your Bill do a level 1 demo though, you will need to have him pro-rated. Quote Share this post Link to post Share on other sites
kansasskydiver 0 #7 May 3, 2004 I work for SBC Yahoo! DSL, send me a pm with your phone number and I'll look into your account and see what the heck is going on. It should be prorated from my understandings, becuase you were without service. The dialtone doesn't have anything to do with the DSL service honestly, it could have been something messed up at the dslam in the area that caused it. Be sure to double check your filters and make sure you don't have a dead filter on a phone, if the tech comes out and you weren't promissed a free truck roll, they can charge up to $150 for the visit.<--- See look, pink dolphins DO exist! Quote Share this post Link to post Share on other sites
sunshine 2 #8 May 3, 2004 If you work for them, tell those fuckers to offer DSL where i live!!! Get me off of dial up damnit!! ___________________________________________ meow I get a Mike hug! I get a Mike hug! Quote Share this post Link to post Share on other sites
turtlespeed 221 #9 May 3, 2004 Ohhh lookie - A sense of humor - maybe you should pick one up.I'm not usually into the whole 3-way thing, but you got me a little excited with that. - Skymama BTR #1 / OTB^5 Official #2 / Hellfish #408 / VSCR #108/Tortuga/Orfun Quote Share this post Link to post Share on other sites
ChasingBlueSky 0 #10 May 3, 2004 QuoteI work for SBC Yahoo! DSL, send me a pm with your phone number and I'll look into your account and see what the heck is going on. It should be prorated from my understandings, becuase you were without service. The dialtone doesn't have anything to do with the DSL service honestly, it could have been something messed up at the dslam in the area that caused it. Be sure to double check your filters and make sure you don't have a dead filter on a phone, if the tech comes out and you weren't promissed a free truck roll, they can charge up to $150 for the visit. I'll PM you my number - it sounded like it was a free visit - but i've had way too much trouble with SBC over the years to believe it. I don't think my filter is broken, but I will try another one tonight. Even with all the phones unplugged for ten minutes (their advice) and then just trying DSL with a modem power cycle, the problem was still there._________________________________________ you can burn the land and boil the sea, but you can't take the sky from me.... I WILL fly again..... Quote Share this post Link to post Share on other sites
flyangel2 2 #11 May 3, 2004 No more dial up for me at home. I've been on DSL for ever at work. Ha! I now know I can out post you!May your trails be crooked, winding, lonesome, dangerous, leading to the most amazing view. May your mountains rise into and above the clouds. - Edward Abbey Quote Share this post Link to post Share on other sites
kansasskydiver 0 #12 May 3, 2004 QuoteIf you work for them, tell those fuckers to offer DSL where i live!!! Get me off of dial up damnit!! I wish I could do that for ya I can look into it and see if there is going to be a remote terminal set up or not, but that's about the best I can do for ya <--- See look, pink dolphins DO exist! Quote Share this post Link to post Share on other sites
Slappie 9 #13 May 3, 2004 QuoteYes, absolutely. Get a manager or supervisor on the line and explain the situation to them. You can always threaten to cancel the service (both) and use someone else. Well I don't know where Chasing lives. Here in Houston SBC is all we got. Telling them or the Electric company to "shove it I'll use someone else" isn't an option they are the 800lb gorillas. They normally do as they wish... I wish there was an alternitive to SBC for phone service. There is for internet. Just not offered in my condos complex. "Find out just what any people will quietly submit to and you have found out the exact measure of injustice and wrong which will be imposed upon them." Quote Share this post Link to post Share on other sites
WFFC 1 #14 May 3, 2004 QuoteHa! I now know I can out post you! Mar- That's not something to be proud of ya know...----- ~~~Michael Quote Share this post Link to post Share on other sites
ChasingBlueSky 0 #15 May 3, 2004 QuoteQuoteYes, absolutely. Get a manager or supervisor on the line and explain the situation to them. You can always threaten to cancel the service (both) and use someone else. Well I don't know where Chasing lives. Here in Houston SBC is all we got. Telling them or the Electric company to "shove it I'll use someone else" isn't an option they are the 800lb gorillas. They normally do as they wish... I wish there was an alternitive to SBC for phone service. There is for internet. Just not offered in my condos complex. Comcast has cable broadband in my area, and AT$T has voice in my area...so I could have options. Honestly - I would just cancel the voice and get the cable modem. My cell phone is enough and if I needed a landline I would consider Vonage._________________________________________ you can burn the land and boil the sea, but you can't take the sky from me.... I WILL fly again..... Quote Share this post Link to post Share on other sites
sunshine 2 #16 May 3, 2004 QuoteHa! I now know I can out post you! -------------------------------------------------------- Mar- That's not something to be proud of ya know... Aren't you supposed to be mowing the lawn?? ___________________________________________ meow I get a Mike hug! I get a Mike hug! Quote Share this post Link to post Share on other sites
EricaH 0 #17 May 3, 2004 QuoteComcast has cable broadband in my area, and AT$T has voice in my area...so I could have options. That's what I'd do... get a mgr to pro-rate the bill & dump um. Comcast rawks!! Had them for 3 years, w/ moving each year. I've had about 2 days w/o service & they just run their happy asses over & fix the sh*t. They don't charge unless it's a prob INSIDE my apt. Also, I was able to schedule w/in 30 minutes their arrival time. Once, they were like 1.5 hrs ahead of the schedule, I was on my way home from work & the guy stayed & waited for me... Comcast is da bomb (IMHO), oh, I've been land line free for 5 years & LOVING it!! There is no can't. Only lack of knowledge or fear. Only you can fix your fear. PMS #227 (just like the TV show) Quote Share this post Link to post Share on other sites
skycat 0 #18 May 3, 2004 Quote Comcast has cable broadband in my area, and AT$T has voice in my area...so I could have options. Honestly - I would just cancel the voice and get the cable modem. My cell phone is enough and if I needed a landline I would consider Vonage. That is what I just did, bought basic cable, and a cable modem, disco'd my home phone and DLS. Now our cell phones are our only phones. Cost is exactly the same and I actually use the cable TV, where as I never used my home phone, it was required to have DSL. (Qwest) I really don't see any need to go back, especially since my home phone always was having problems (ie. someone would say they called but the phone never rang)Fly it like you stole it! Quote Share this post Link to post Share on other sites
Gawain 0 #19 May 3, 2004 As there are no service level guarantees for residential service, I'd say you're SOL. If you really want to push the case, I'd check the state tariffs for SBC. Those will dictate how rates for service are applied. I'm going to bet that there won't be much recourse for you. An option that will require plenty of on-going effort, and will likely not yield any favorable results, is to complain to your state's PUC.So I try and I scream and I beg and I sigh Just to prove I'm alive, and it's alright 'Cause tonight there's a way I'll make light of my treacherous life Make light! Quote Share this post Link to post Share on other sites
flyangel2 2 #20 May 3, 2004 Quote Now our cell phones are our only phones. I would love to do that, but I have two love sick teenagers living at home stillMay your trails be crooked, winding, lonesome, dangerous, leading to the most amazing view. May your mountains rise into and above the clouds. - Edward Abbey Quote Share this post Link to post Share on other sites
