Vallerina 2 #26 March 23, 2004 QuoteI would like to believe the CSC staff has the ability of independent thinking and should have realized there were extenuating circumstances that made this transaction different than other transactions. You know how many "My dog died," "My house got picked up by a tornado and put down in Alaska," "The government is after me, and I can't leave my house," stories people who deal with the public hear???There's a thin line between Saturday night and Sunday morning Quote Share this post Link to post Share on other sites
Keith 0 #27 March 23, 2004 You clearly didn't read and comprehend the original post. Your response has nothing to do with the price of tea in China.Keith Don't Fuck with me Keith - J. Mandeville Quote Share this post Link to post Share on other sites
EricaH 0 #28 March 23, 2004 Um, yes, yes I did. And I still think my post has everything to do w/ the tea in China. Sometimes my thoughts come out convoluted, but if read thoroughly they usually make sense. There is no can't. Only lack of knowledge or fear. Only you can fix your fear. PMS #227 (just like the TV show) Quote Share this post Link to post Share on other sites
Keith 0 #29 March 23, 2004 Yeah, I know, someone once lied to me so therefore everyone's a liar. Customer service has become a bad word and everything is now the customer's fault and responsibility.Keith Don't Fuck with me Keith - J. Mandeville Quote Share this post Link to post Share on other sites
Keith 0 #30 March 23, 2004 QuoteSometimes my thoughts come out convoluted . . . You said it, I didn't.Keith Don't Fuck with me Keith - J. Mandeville Quote Share this post Link to post Share on other sites
Vallerina 2 #31 March 23, 2004 QuoteYeah, I know, someone once lied to me so therefore everyone's a liar. Customer service has become a bad word and everything is now the customer's fault and responsibility. No, it's just that everyone has a "special" circumstance. If the staff gave the phone to Doug and TD everytime someone had a "special" circumstance, they'd never be able to skydive! Instead, they respond with, "I'm sorry. There are no refunds." When someone buys something under certain conditions, it's not the business owner's responsibility to go beyond those conditions.There's a thin line between Saturday night and Sunday morning Quote Share this post Link to post Share on other sites
EricaH 0 #32 March 23, 2004 train of thought. b/f accidentlally bought jumps @ the wrong dz & didn't bother to go up to the supervisor to get money back. my friend accidentally bought wrong gift cert for me, rather than complain & try to get my money back (which wouldn't happen at almost any business), I'm going to make the best of it & go to the new salon. if my parents happened to buy me jumps @ the wrong dz, rather than trying to get money back & costing the dz tax money & transation charges, I'd just go enjoy the other dz. mathmatically b bought ax rather than az; therefore, either go to aboss & try hardest to get refund, or go to az & enjoy it anyway. most businesses certificates say they may not be redeemed for cash value. Now I remember why I hated working in customer service. There is no can't. Only lack of knowledge or fear. Only you can fix your fear. PMS #227 (just like the TV show) Quote Share this post Link to post Share on other sites
Keith 0 #33 March 23, 2004 QuoteInstead, they respond with, "I'm sorry. There are no refunds." Why do I feel like I've just arrived in Stepford? Keith Don't Fuck with me Keith - J. Mandeville Quote Share this post Link to post Share on other sites
Keith 0 #34 March 23, 2004 Erica let me 'splain something to you. You have the ability to use the gift certificate at the different place, Laurel doesn't, she doesn't live there. That's the part you're not comprehending and I was, albeit sarcastically, pointing out. People stopped listening to hear a long time ago. Instead we develop a response before the second syllable is uttered and insist we know what we're talking about. I'm not saying you, I'm saying people in general. I also don't understand why people refuse to believe that CSC could have handled this better too Keith Don't Fuck with me Keith - J. Mandeville Quote Share this post Link to post Share on other sites
Laurel 0 #35 March 23, 2004 QuoteQuoteInstead, they respond with, "I'm sorry. There are no refunds." Why do I feel like I've just arrived in Stepford? Keith - I appreciate your understanding in this matter. I am not an evil person that thows people to the wolves on a regular occasion...................................................................... PMS#28, Pelogrande Rodriguez#1074 My Pink M Quote Share this post Link to post Share on other sites
Laurel 0 #36 March 23, 2004 QuoteDZ staff isn't paid enough to think independantly. When did money become a requirement for independent thought?..................................................................... PMS#28, Pelogrande Rodriguez#1074 My Pink M Quote Share this post Link to post Share on other sites
EricaH 0 #37 March 23, 2004 I know you're not Laurel - sorry if I'm coming off strong. I just feel strongly bout any kind of bad mouthing. Keith, I did read the post. I wonder if SDC would have refunded the jumps in a much faster manner. If not, then either situation would have been the same, she'd have $100 on acct @ CSC or SDC - wouldn't matter the dz. Money @ CSC stays on accounts for years (one of my friends quit jumping for 4 years, came back & his full $850 left from original AFF type class was still there) - that's how most certs work. Can't use it now, fine, use it in 5 years when you have the chance. Believe me, having money you need tied up somewhere it doesn't do you any good SUCKS!! Thats why I do anything possible to use it or sell it. Happens all the time when people don't pay attn to their purchases or schedules. There is no can't. Only lack of knowledge or fear. Only you can fix your fear. PMS #227 (just like the TV show) Quote Share this post Link to post Share on other sites
wildblue 7 #38 March 23, 2004 QuoteErica let me 'splain something to you. You have the ability to use the gift certificate at the different place, Laurel doesn't, she doesn't live there. That's the part you're not comprehending and I was, albeit sarcastically, pointing out Uhhh... she doesn't live at Skydive Chicago either... what's your point here? He meant to get one for SDC, got CSC instead. Yes, she could go the 30-40 miles between the two of them and use it. I don't think Erica's example was that far off. QuoteI also don't understand why people refuse to believe that CSC could have handled this better too CSC could have handled it better, but I don't think it's reasonable to have expected them to (depending on what actually happened) She could have handled it better, and is reasonably expected to (depending on exactly what happened) My impression of what happened still remains that her boyfriend called in August, they said 'no, sorry, no refunds' and nothing else happened beyond that. I have no loyalty to CSC, I've jumped there a few times, that's about it. I've just seen this happen more than once on this forum, and just happened to pick this instance to point out that I think it's not the right way to go about things. Laurel - sorry if you happened to be the one to make this post. I don't think you're a bad person either. Like I said in my first post, it's understandable when you get frustrated and have a knee-jerk reaction. Lots of people have done it.it's like incest - you're substituting convenience for quality Quote Share this post Link to post Share on other sites
Vallerina 2 #39 March 23, 2004 QuoteLaurel doesn't, she doesn't live there. That's the part you're not comprehending and I was, albeit sarcastically, pointing out. That's fine. There are many tourists that come to Chicago each year. Many of them purchase jumps that they can't use because they don't live here. She is not special. QuoteI also don't understand why people refuse to believe that CSC could have handled this better too Doug made a post telling her the situation would be resolved when he heard about it. Should he have thrown her a parade? Yes, I'm a little defensive because I love the dz. However, I dealt with the public while in college, and I've heard enough sob stories about why people want their money back. It happens all the time. If I buy a non-refundable ticket from an airline, do you think I'd get that money back if I told them I booked it for the wrong airport?There's a thin line between Saturday night and Sunday morning Quote Share this post Link to post Share on other sites
EricaH 0 #40 March 23, 2004 QuoteQuoteDZ staff isn't paid enough to think independantly. When did money become a requirement for independent thought? It always has been for peole that aren't necessarily in their dream job. Plus, everything started costing more recently & no one got a raise. however, business was a busy as ever... not getting paid to do extra work. bitter because something else happened like car broke & you don't have money to fix it. mind is on other things & so you think inside the box. many reasons. There is no can't. Only lack of knowledge or fear. Only you can fix your fear. PMS #227 (just like the TV show) Quote Share this post Link to post Share on other sites
Keith 0 #41 March 23, 2004 Quotewhat's your point here? From the original post, "Back in August of 2003, I was headed for Summerfest at Skydive Chicago . . . I've only been to Chicago once." The point here isn't that CSC is a bad place or the DZO's are ripoff artists. The point is if you're going to be in a customer oriented business, you have to expect to sometimes break the rules to make customers happy. If you don't like being in a customer oriented job, then do what Erica did and Get the hell Out. Look, I'm done here.Keith Don't Fuck with me Keith - J. Mandeville Quote Share this post Link to post Share on other sites
jumpwally 0 #42 March 23, 2004 everyone seems to have a valid point,,so i'll buy it from ya and buy ya one jump as a bonus,,i made my first couple hundred jumps there and at Roger's place's,,,i'll make illinois right for ya....really wallysmile, be nice, enjoy life FB # - 1083 Quote Share this post Link to post Share on other sites
freeflir29 0 #43 March 23, 2004 BOOBIES!!!!!!!!!! Quote Share this post Link to post Share on other sites
wildblue 7 #44 March 23, 2004 QuoteFrom the original post, "Back in August of 2003, I was headed for Summerfest at Skydive Chicago . . . I've only been to Chicago once." Right... and? You told Erica it wasn't possible for her to go someplace else, because she didn't live in Chicago. It was possible for her to go to CSC, she was only 30-40 miles away from it. You can argue the practicality of it, but she could have done it. So you really didn't have a right to discount her example. QuoteThe point is if you're going to be in a customer oriented business, you have to expect to sometimes break the rules to make customers happy. You're completely missing the point. I don't doubt that CSC will break their own rules to make her happy (even though she isn't a customer, and they have no real reason to 'make her happy') The point is that the customer has some responsibilty here - they have some duty to not bash a company or product in a public forum until that company has had a reasonable chance to make things right with them. I don't think one phone call and not pushing the issue is fulfilling that side of the responsibility. QuoteBOOBIES!!!!!!!!!! Can I get a NSFW?!! Oh.. wait... nevermind, it's almost 7, I'm the only one left here....it's like incest - you're substituting convenience for quality Quote Share this post Link to post Share on other sites
Keith 0 #45 March 23, 2004 QuoteI don't think one phone call and not pushing the issue is fulfilling that side of the responsibility. She shouldn't have to push the issue and only one phone call should have been sufficient. It isn't Laurel's responsibility to do their customer service for them. Now I really am done with this thread. You don't have to agree with me, I'll still sleep tonight Keith Don't Fuck with me Keith - J. Mandeville Quote Share this post Link to post Share on other sites
freeflir29 0 #46 March 23, 2004 QuoteCan I get a NSFW?!! Oh.. wait... nevermind, it's almost 7, I'm the only one left here.... Dude..........when it says BOOOOBBBIIIEESSSS I kinda thought that was self explanitory. Quote Share this post Link to post Share on other sites
Laurel 0 #47 March 23, 2004 Quote...she'd have $100 on acct ...Money @ CSC stays on accounts for years ... Can't use it now, fine, use it in 5 years when you have the chance.. Unfortunately, the GC states that it is only good for one year after the issue date. But that's minutia. Next steps are that I am awaiting to hear from Doug and I will then let everyone know the outcome. I appreciate people offering to purchase the GC from me, greatly, but I am going to let Doug have a shot at righting the situation because I owe that to him. Thanks again for those that have offered support. ..................................................................... PMS#28, Pelogrande Rodriguez#1074 My Pink M Quote Share this post Link to post Share on other sites
wildblue 7 #48 March 24, 2004 QuoteShe shouldn't have to push the issue and only one phone call should have been sufficient. Fair enough, we'll just have to agree to disagree on that point. I think it was her mistake, it was her responsibilty to push it if she wanted it fixed. And I'd be estatic if one phone call was all it took to get things fixed anymore. Depends on the conversation during that phone call as well I guess. QuoteDude..........when it says BOOOOBBBIIIEESSSS I kinda thought that was self explanitory Well there's covert boobies, and there's blatent boobies. Yours might have been the covert kind, how am I to know? it's like incest - you're substituting convenience for quality Quote Share this post Link to post Share on other sites
freeflir29 0 #49 March 24, 2004 QuoteYours might have been the covert kind, how am I to know? The only way you might have been more sure they were the NON-COVERT type is if Ivan posted them. Quote Share this post Link to post Share on other sites
Duckwater 0 #50 March 24, 2004 Oh my GOD, It gets worse! Think of the Children! Quote Share this post Link to post Share on other sites
