altichick 1 #1 August 26, 2010 Once again great customer service from these guys. I returned my Viso (3 years of heavy use and had issue with reset button not working) and had a brand new Viso2 sent back... and all within a week! Thanks :-) Don't sweat the petty things... and don't pet the sweaty things! Quote Share this post Link to post Share on other sites
faulknerwn 38 #2 August 26, 2010 They always perform spectacular customer service which is why I'd buy nothing but their products.. They rock! Quote Share this post Link to post Share on other sites
jdathome 0 #3 August 26, 2010 I emailed them on July 2nd. I never even got a reply! I just sent another email. We'll see what happens. In their defence, I notice the email address is different from the one I used the first time? I also see they took down the forum. Someone was spamming the hell out of it. You couldn't get any answers off the damn thing. Blues....Marriage is like a deck of cards. You start with two harts and a diamond only to discover you wish you had a club and a spade! Quote Share this post Link to post Share on other sites
Travman 6 #4 August 27, 2010 Yeah my pro-track stopped working and they sent me a brand new one. To be fair it stopped working after I took an unintended dip in the swoop pond. Quote Share this post Link to post Share on other sites
jurgencamps 0 #5 August 27, 2010 QuoteI emailed them on July 2nd. I never even got a reply! I just sent another email. We'll see what happens. In their defence, I notice the email address is different from the one I used the first time? I also see they took down the forum. Someone was spamming the hell out of it. You couldn't get any answers off the damn thing. Blues.... It happened to me to. A week later I mail them again and I got an immediate response. You know, spam, spam filters... Quote Share this post Link to post Share on other sites
blindfreddy 0 #6 August 30, 2010 I also would like to thank L&B for outstanding service,I had an optima 1 that after regular use, starting cracking frome being inside the helmet.E-mailed L&B they replied within 24 hours saying send it over.I did but within a week & a half there was a brand new one on my doorstep in Australia.no way on earth they recieved my broken one before they sent the new one. Kudos to you guys L&B Quote Share this post Link to post Share on other sites