kai2k1 0 #26 November 21, 2003 That has to be the height of lazyness, go home and ill ship it to you tomorrow?? Theres only 2 places im going to order gear from. My home dropzone and Lisa at the Drop Shop. There's no truer sense of flying than sky diving," Scott Cowan Quote Share this post Link to post Share on other sites
ypelchat 0 #27 November 21, 2003 QuoteThat has to be the height of lazyness, go home and ill ship it to you tomorrow?? Theres only 2 places im going to order gear from. My home dropzone and Lisa at the Drop Shop. Like Brian said, I usually give 3 chances to a dealer to prove me i've made a good choice. After that, if i'm still unsatisfied, i'm done with this dealer, and never will order from them again. So far i've never been disappointed by any skydiving equipment dealer. I've dealt with Para-Gear (helmet and lots of inexpensive skydiving stuff) , Ed Cummings (my brand new Sabre2 canopy), Karen Dean of SSK (my previous Cypres 1 ), Mario Richard of Atmosphair ( my brand new Vortex II container and Decelerator reserve canopy), Mads Larsen of Larsen & Brusgaard (Pro-Track). I would deal with these anytime. Yves. Quote Share this post Link to post Share on other sites
diablopilot 2 #28 November 21, 2003 QuoteDemand the owner call you back because you wish to speak to the persons in charge, and not the person you have talked to. If they say they are not there, that is an easy way out. Demand to speak with them. I'll bet you don't get anywhere with Lowel Bachman. Try his son Curt, rather reasonable fellow. Or next time order from a company that cares.... like......---------------------------------------------- You're not as good as you think you are. Seriously. Quote Share this post Link to post Share on other sites
ChasingBlueSky 0 #29 November 21, 2003 Old saying in retail sales: If you don't take care of our customers, someone else will._________________________________________ you can burn the land and boil the sea, but you can't take the sky from me.... I WILL fly again..... Quote Share this post Link to post Share on other sites
The111 1 #30 November 21, 2003 QuoteTry his son Curt, rather reasonable fellow. Yeh, I spent 10 minutes on the phone with Curt and ordered a $5000+ rig. He didn't really seem too enthusiastic and never wanted to offer one ounce of advice when there were options I was uncertain about. But the nice thing is this - 24 hours later I found a local dealer (TSO-D!) who offered better prices and was much more convenient. I called Curt back and he let me cancel my order... didn't seem too happy about it but didn't put up a fight.www.WingsuitPhotos.com Quote Share this post Link to post Share on other sites
The111 1 #31 November 21, 2003 QuoteI know that around here at least, if you arent home, UPS will just leave boxes on your front step I've always left a note on my door instructing the UPS man exactly what to do - leave it with my neighbors, take it back to the station, etc. He's always followed my instructions.www.WingsuitPhotos.com Quote Share this post Link to post Share on other sites
ypelchat 0 #32 November 21, 2003 QuoteOld saying in retail sales: If you don't take care of our customers, someone else will. Absolutely ! Yves. Quote Share this post Link to post Share on other sites
SkymonkeyONE 4 #33 November 21, 2003 hey, SkyPsycho, you obviously don't kown any of the Bachman family. Yours is a mail problem. ParaGear has been in business for a very long time and I have never had anything but positive experiences with the company or the Bachmans. Quote Share this post Link to post Share on other sites
SkyPsycho 0 #34 November 21, 2003 Quotehey, SkyPsycho, you obviously don't kown any of the Bachman family. Yours is a mail problem. ParaGear has been in business for a very long time and I have never had anything but positive experiences with the company or the Bachmans. mail problem or not.......the guy basically led me to believe im shit out of luck until they find it, which could mean never, wich means i have to wait 60 days before paragear will put in a claim, and im supposed to just wait while they have my money....... and thats what he told me. sorry, but that just dosent wash with me. or they can reship the order and charge me a second time........not gonna happen. he also insisted i told them to ship it airmail, and as you can see on my attachment, it clearly states next to the sub total........ Shipping Method: UPS GROUND _______________________________ HK MP5SD.........silence is golden Quote Share this post Link to post Share on other sites
WFFC 1 #35 November 21, 2003 It's been a 'reasonable' time for the items to be shipped from Para Gear and either coast and back. They screwed up on the shipping and you don't have your product. It's Para Gear's responsibility to rectify the situation at this point. You requested a trackable shipping method, they did not comply. Proper direction at this point? Your call. My path, they can't provide me a tracking number which verifies to me that they did not ship my order per my instructions. They cannot verify that it has left the building. Advise them that they will correct the situation and ship priority overnight at their expense to resolve. If they do not comply, call the appropriate credit card company and advise of such. Either way, if the package shows up (I've had a couple birthday cards arrive years late), you need to do the right thing and call them to advise it finally arrived and that they need to provide a shipping label (with pickup) so you can return their lost merchandise to them. Quote Share this post Link to post Share on other sites
jayhfx 0 #36 November 21, 2003 Para gear did almost the same thing to me last year. I placed an order, waited a crazy long time and decided to call. I found out they didn't even send it yet they processed my cc on the day of the order. Needless to say I was pissed. When I finally got it there was a sorry note and a bass fishing computer logbook?????????? WTF? Anyways I have used them since and have had no other problems but I have sinced used other dealers for other purchases. Maybe you'll get a bass log book as well. peace Quote Share this post Link to post Share on other sites
gremlin 0 #37 November 21, 2003 you Americans are lucky. The British version of customer service is frequently service with a snarl. The American owned businesses are trying to change things but now you just end up with an incompetent teenager saying "and have a nice day" after raising your blood pressure level to a new high.I'm drunk, you're drunk, lets go back to mine.... Quote Share this post Link to post Share on other sites
RkyMtnHigh 0 #38 November 21, 2003 So right there Gremlin...Americans are so spoiled rotten on Customer Service! All should take a long trip to Europe/UK and see the contrast. I'm American-Suisse and every time I go to Switzerland it's an adjustment. A server at a restaurant once told us that "the day that the Customer was King is OVER"...sucked that the tip was included into the price of the meal, so we deducted 20% and walked out! _________________________________________ Quote Share this post Link to post Share on other sites
CrazyIvan 0 #39 November 21, 2003 QuoteSo right there Gremlin...Americans are so spoiled rotten on Customer Service! All should take a long trip to Europe/UK and see the contrast. I'm American-Suisse and every time I go to Switzerland it's an adjustment. A server at a restaurant once told us that "the day that the Customer was King is OVER"...sucked that the tip was included into the price of the meal, so we deducted 20% and walked out! Oooohhh!!!, wait until Mr. Sarcasm (yours truly) flies to Switzerland, I'm possibly going next year to visit a good friend. __________________________________________ Blue Skies and May the Force be with you. Quote Share this post Link to post Share on other sites
RkyMtnHigh 0 #40 November 21, 2003 QuoteQuoteSo right there Gremlin...Americans are so spoiled rotten on Customer Service! All should take a long trip to Europe/UK and see the contrast. I'm American-Suisse and every time I go to Switzerland it's an adjustment. A server at a restaurant once told us that "the day that the Customer was King is OVER"...sucked that the tip was included into the price of the meal, so we deducted 20% and walked out! Oooohhh!!!, wait until Mr. Sarcasm (yours truly) flies to Switzerland, I'm possibly going next year to visit a good friend. ___________________________________ Good LUCK, Ivan! It's a beautiful country..but you'll have to be really assertive! I'll PM ya on stuff to do while you're there... _________________________________________ Quote Share this post Link to post Share on other sites
ryoder 1,590 #41 November 21, 2003 QuoteQuoteI know that around here at least, if you arent home, UPS will just leave boxes on your front step I've always left a note on my door instructing the UPS man exactly what to do - leave it with my neighbors, take it back to the station, etc. He's always followed my instructions. There is a better solution. I used to deal with all the hassles of notes on my door, instead of a package; $2000 boxes that sat on my porch all day; Notes on the door saying they won't leave it w/o an adult signature; Drive 30 minutes to stand in line at a counter, only to be told "it's still on the truck"; etc.. Then I got smart. I went to the nearby MailboxesEtc and rented a box. Now I always give them as my shipping address. Regardless of whether the shipping is by USPS, UPS, FedEx, Airborne, whatever, it gets delivered on the first try, it doesn't sit outdoors all day, and there is always an adult to sign for it. It costs about $10/month. MBE has since been purchased by UPS, and is now called "The UPS Store". Same arrangement, but UPS shipping is now cheaper."There are only three things of value: younger women, faster airplanes, and bigger crocodiles" - Arthur Jones. Quote Share this post Link to post Share on other sites
Remster 30 #42 November 21, 2003 My idea of customer service: Remster Quote Share this post Link to post Share on other sites
SkyPsycho 0 #43 November 21, 2003 called back today and got the same guy.......eric i think. he said it was the owner who answered last nite after they were closed who told me to call back today. he said he spoke to the owner and he told me to wait a week and if it dosent arrive they will ship it again. this time he didnt say anything about charging me twice. i still think they should have just reshipped immediately, but then who am i to say........i mean, im just the customer...... _______________________________ HK MP5SD.........silence is golden Quote Share this post Link to post Share on other sites
WFFC 1 #44 November 21, 2003 Quotei still think they should have just reshipped immediately, but then who am i to say........i mean, im just the customer...... Well, yes/no. They should have said this the first time you contacted them then you're week would almost be over. Give them their week - relax a little and when you call them back next week, plug into the conversation, "now ParaGear is going to ship this overnight to fix this right?". Leaves them the ability to screw up and say no. If they want to fix it, they'll ship overnight at their expense. Quote Share this post Link to post Share on other sites
freeflir29 0 #45 November 22, 2003 Oh...and just so you know....There's a FUNNY thing about threads on DZ.com regarding gear shops. It seems that the word usually gets back to SOMEONE who knows someone QUICKLY. I had a problem with a jumpsuit manufacturer once. I had waited probably 70-80 days when I finally made a post in frustration. Majically, my jump suit was over nighted very shortly after making the post. If gear shops are smart....they know the power of the internet..... Quote Share this post Link to post Share on other sites
jfields 0 #46 November 23, 2003 Clay, I made a post without naming company names, and everything was cleared up. Mine ended up being an order that got faxed from the gear shop to the manufacturer, but the fax didn't go through. The "FAX INCOMPLETE" sheet was stapled to the order, without it ever having been actually read. But in the end, they made good no it and made it up to me. Lesson for them, discount for me. I'll assume they learned and use them again. Quote Share this post Link to post Share on other sites
JoeyRamone 0 #47 November 23, 2003 went to purchase a phone with them (t-mobile), got instantly denied based on credit i know my credit is good so I called them, they said call T-mobile.. so I called t-mobile.. and after lots of bitching found out it was deined b/c there was another account open with my SS #. That's funny, I dno't have an acct.. turns out someone took my SS #. Okay, so have to go into dc to fax over proof i'm me (ss card, id, etc) ok great... perp's account is now cancelled, it is okay for me to get a phone. So go back to letstalk.com to order again, this time CC denied.. why? Well, amex thinks it might be fraud 2 charge attempts same amount same company.. so they deny it.. so I have to get letstalk to call amex to authorize it.. get Disconnected from the 3 way call with amex to get it authorized, call back get someone else. they are of no help and say it could take a day before they can get the authorization. I cancel the order go re-order on their website with a different credit card (so this now is the 3rd order) gets instantly denied based on "credit" same issue again, T-Mobile says it's been cleared up but evidentally letstalk.com servers aren't updating or something. Call to talk to a manager.. they are unavailable, ALL DAY it seems. Nothing they can do to "manually" verify that it's okay for me to get the phone. PLUS because 3 orders were not successful i now have to wait 90 days before I can place an order with them again. *** They are talking about para gear, not your soap box with tmobil. Stick to the topic. Quote Share this post Link to post Share on other sites
manifestbitch 0 #48 November 23, 2003 hey, i feel your pain. I've been waiting on an order from them for 3 weks. said it would take 5 days. hmmm. Quote Share this post Link to post Share on other sites
Faber 0 #49 November 23, 2003 first of all,i do feel whith you. that said. Quotei still think they should have just reshipped immediately, but then who am i to say........i mean, im just the customer...... So if you were a costumer who wanted to cheat them for some stuff,then they should just keep shipping to you? Not to be hard to you but try to see it from their point of weiv before you ruin your own posibilitys to make more deals whith one of the worlds biggest para dealers... It sure ends out that they made a mistake by sending it Airmail,but that its the post thats the reason why you hasnt got it yet.... i guess you wouldnt complain if you had ordered a slower delivery just to find out that they used a faster one,just to make you more happy some how... Stay safe Stefan Faber Quote Share this post Link to post Share on other sites
SkyPsycho 0 #50 November 23, 2003 So if you were a costumer who wanted to cheat them for some stuff,then they should just keep shipping to you? Not to be hard to you but try to see it from their point of weiv before you ruin your own posibilitys to make more deals whith one of the worlds biggest para dealers... reply>>>>dude, try reading my post on how i was basically told i was shit out of luck for 60 days and would be charged twice if i wanted my order.......if the way they were handling my problem on the phone is their usual way to do business, i wouldnt care that i would not be dealing with them, no matter who they are or how big they are...... It sure ends out that they made a mistake by sending it Airmail,----but that its the post thats the reason why you hasnt got it yet....---- reply>>>huh? what does my post have to do with me not getting my order????? i guess you wouldnt complain if you had ordered a slower delivery just to find out that they used a faster one,just to make you more happy some how... reply>>>ummm, no i wouldnt, but i was told i was charged for airmail "which i told them to send that way and they have the order right in front of them" when i have a printout with the order # on it stating SHIPPING METHOD: UPS GROUND _______________________________ HK MP5SD.........silence is golden Quote Share this post Link to post Share on other sites
