WFFC 1 #51 November 24, 2003 QuoteIt sure ends out that they made a mistake by sending it Airmail... Airmail in shipping terms (i.e. USPS) is for items shipped overseas. Quote Share this post Link to post Share on other sites
Faber 0 #52 November 24, 2003 sorry dude i DO understand your problem,but they just did what is normaly if stuff is missed in the post.. sorry but in my oppinion the only wrong thing they did were sending it by air mail after you requested to get in on UPS ground.you soudlnt pay the difference... else were i think they did the right thing.IF they then re shipped you some new stuff then considder your self lucky elsewere it aint there fault that your stuff is missing,they has shipped your stuff after recived your mony... sorry i think your off here Stay safe Stefan Faber Quote Share this post Link to post Share on other sites
WFFC 1 #53 November 24, 2003 Quotesorry i think your off here If you pay by credit card, it's the shipper's responsibility to make sure that you receive the product. If shipper places responsibility on customer, customer gets angry, calls credit card company to dispute charge placing responsibility squarely back on the vendor. Customer orders from another vendor who in turn delivers (by whatever means) and customer is happy. The customer is not responsible for the delivery of goods ordered when paid for by CC. (If customer receives ordered merchandise merchandise from vendor 1 at some point, they should do the responsible thing and refuse delivery so the package gets shipped back.) Quote Share this post Link to post Share on other sites
Rdy2skydive 0 #54 November 24, 2003 I would definitely call American Express and get them involved. I've never had a problem with Para-Gear but had a similar experience with another company. American Express called the company to find out why nothing was being done to resolve the issue. Amex told them to resolve the issue with me or they would prevent any future sales to be charged to American Express until the matter was settled to my satisfaction. Two days later, I was a happy customer. Good Luck!!! Quote Share this post Link to post Share on other sites
Faber 0 #55 November 24, 2003 QuoteIf you pay by credit card, it's the shipper's responsibility to make sure that you receive the product. ------------------------------------------------------------ The customer is not responsible for the delivery of goods ordered when paid for by CC. Neither is the one who has shipped it.. its the compagni that ships the pack thats has that responsebility... Well thats how it works here which i think is the most fair deal... The shipper is responsible for shipping the right things,in a safe pack to the correct adress(on pack),on the way the reciver has payed for. the shipping compagny has to deliver the pack with in the given time,whith the service that has been ordered. The reciver has to give a correct adress,deside which way the shipment should be sendt.He/she also has to be the one that has to complain if anything is broken,has been missed or simlar(most time to the shipper,who will contact the shipping compagny) If just becours you have payed by credit card could say that its the shipper that has all the fault and can make them guilty,why would such a dealer then ever want to mae a deal that way?. I do agree that its sad that the ietems hasnt arrived yet,but the onbly mistake i see so far the para-gear compagny has done,were to ship it by airmail...That should just make the delivery faster,which should NOT be payed for by the reciver,as it were the shipper that made that mistake... Stay safe Stefan Faber Quote Share this post Link to post Share on other sites
