Who pays

[EricaH 0]

When returning something to the manufacturer?

My jumpsuit was sent to me w/ a portion of the back of the thigh panel sewn into the outside seam - shipping it back to be fixed - who should pay for the shipping?

And how should I get them to pay me back?

There is no can't. Only lack of knowledge or fear. Only you can fix your fear.

PMS #227 (just like the TV show)

[skyyhi 0]

They screwed up, they should pay! Clarify with them before shipping. . .

________________________________________
Take risks not to escape life… but to prevent life from escaping. ~ A bumper sticker at the DZ
FGF #6
Darcy

[McDuck 0]

Get them to issue an RMA # and have it sent back to them on their account. As the above poster mentioned, their mistake, their pocketbook.

Kevin - Sonic Beef #5 - OrFun #28
"I never take myself too seriously, 'cuz everybody know fat birds don't fly." - FLC
Online communities: proof that people never mature much past high school.

[EdC 0]

They should pay and you might be able to send it to them C.O.D.

Big Ed

[Darius11 12]

If you are having them fix it and it is there fuk up they should pay. If you had decided you didn't want it just because you should pay

I'd rather be hated for who I am, than loved for who I am not." - Kurt Cobain

[DShiznit 0]

If it's their fault, they pay.

If you just up and decide you don't want or need it, you pay.

[bkdice 0]

When I got my Wings container, there was an error. I called them and got their UPS Acct # and sent it back UPS Overnight collect.
Note - mistake fixed and rig back in my hands in 1 week.

[McDuck 0]

Yeah, what BKdice said...even though I'm totally distracted by her avatar pic...as was her intention, I'm sure.

Kevin - Sonic Beef #5 - OrFun #28
"I never take myself too seriously, 'cuz everybody know fat birds don't fly." - FLC
Online communities: proof that people never mature much past high school.

[wildblue 7]

They should pay, the should rush the fix, rush the shipment back, apologize profusely, and they should do something else to make it up to you (even some sort of freebie that costs them next to nothing could probably make you happy) - otherwise, they can probably plan on you not ordering from them again.

it's like incest - you're substituting convenience for quality

[darkvapor 0]

Ideally, the manufacturer should pay. However, in the real world, it is a generally accepted practice that the consumer pays shipping to return to manufacturer, and manufacturer pays shipping when returning a new or fixed product back to the customer.

Sometimes, I don't even think it's worth the bother to hassle with the manufacturer over shipping. Get a USPS (postal service) priority box, neatly fold and stuff the jumpsuit in there, and send it off. 5$ out of pocket.

[EricaH 0]

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Note - mistake fixed and rig back in my hands in 1 week.

VERY NICE!! So, how do you like your new wings.

Thanks for the feed back everyone! I like being correct; but think I did the wrong thing. They don't have an acct # & so I went ahead & shipped it. Have e-mailed them w/ the amt & will have to bother them for pay back (the whole COD thing scares me)

Just hope to get it back in time to still jump this winter in cold chicago.

mmupht - I hate it when people don't just suck it up & offer to do the right thing.

There is no can't. Only lack of knowledge or fear. Only you can fix your fear.

PMS #227 (just like the TV show)

[bkdice 0]

I LOVE my new wings. It was tight to pack it the first dozen jumps or so, but it's breaking in. I got the cut in laterals, so it 'hugs' me and it's awesome to jump with. Not to mention it's beautiful.

• Quote

[flyangel2 2]

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Sometimes, I don't even think it's worth the bother to hassle with the manufacturer over shipping. Get a USPS (postal service) priority box, neatly fold and stuff the jumpsuit in there, and send it off. 5$ out of pocket

I'm with you on that one. It's not like it cost an arm and a leg to ship a jumpsuit back. I don't think the manufacture messed up on purpose. It's small stuff, let it go. The world is full of bigger things to worry about. Besides, to me I don't want to be a pain in the ass customer, one day I may want to use their service again, and I don't want them rolling their eyes saying "Oh that trouble maker again."
The above statement in no way implies that I'm a push over. If there is a major problem with something that I've purchased, then I take care of the problem, but I'm not a bytch about it.

May your trails be crooked, winding, lonesome, dangerous, leading to the most amazing view. May your mountains rise into and above the clouds. - Edward Abbey

[EricaH 0]

I agree on not being a PITA customer, however they were 2 months late on delivery & season is quickly running out here in chicagoland.

Also, in the hopes of having it back for next weekend, they said to ship it for delivery monday so they can have it back to me asap and YES fast shipping is quite pricey.

I'm not an overy aggressive person & that's why I'm typically concerned about being walked on.

I would hope they would make things even. They didn't do it on purpose, of course, but why should I pay extra for their mess-up? In addition to waiting even longer.


ps. BK - good to hear bout the wings. thinking about new container @ the end of next season & they seem to have a good thing going (esp for the price).

There is no can't. Only lack of knowledge or fear. Only you can fix your fear.

PMS #227 (just like the TV show)