skytash 0 #1 May 21, 2003 I am doing some work on service guarantees and was wondering to what extent the L&B customer service is resulting in people buying their products over others despite them being more expensive. To anyone into social science research, I am aware this is not a true random sample, people posting here are more likely to have the audibles with additional features as we are more likely to be 'gadgety' and hence I will not even attempt to extrapolate the result of the poll and will caveat the result in my paper! tashDon't ever save anything for a special occasion. Being alive is a special occasion. Avril Sloe Quote Share this post Link to post Share on other sites
flyangel2 2 #2 May 21, 2003 I don't normally get involved with "Polls" but since it's yours, I voted May your trails be crooked, winding, lonesome, dangerous, leading to the most amazing view. May your mountains rise into and above the clouds. - Edward Abbey Quote Share this post Link to post Share on other sites
freeflir29 0 #3 May 22, 2003 I don't do much for the numbers either. I bought an OLD Time out back in 2000. It was only $30 so I couldn't pass it up. Still works great and I only have to change the batteries about once a year. Quote Share this post Link to post Share on other sites
Gawain 0 #4 May 22, 2003 I wrote a review on the ProTrack. I think it will answer your question about why I bought it. So I try and I scream and I beg and I sigh Just to prove I'm alive, and it's alright 'Cause tonight there's a way I'll make light of my treacherous life Make light! Quote Share this post Link to post Share on other sites
skytash 0 #5 May 22, 2003 I've already gone through threads and gear reviews and got the general impression that people here recommend and use predominantly L&B audibles. I just wanted to see whether in number terms this translates into more people actually owning L&B stuff - and at the moment it looks like we do! Thanks everyone who has voted! tashDon't ever save anything for a special occasion. Being alive is a special occasion. Avril Sloe Quote Share this post Link to post Share on other sites
MrHixxx 0 #6 May 22, 2003 I have a Protrack and love it. My first unit failed after a couple months of use. I contacted L&B and they had a new unit in the mail while I shipped the old one in. No questions asked, no bullshit, great customer service... -Hixxxdeath,as men call him, ends what they call men -but beauty is more now than dying’s when Quote Share this post Link to post Share on other sites
FallinWoman 1 #7 May 22, 2003 Protrack for me..... I conned my parents into buying it for me for xmas....I sold it as a safety item....i just didn't tell them about the cheaper options out there! I like all the features of the protrack...the info it gives me about each jump, plus I was sold on l&b's service. ~Anne I'm a Doll!!!! Quote Share this post Link to post Share on other sites
nacmacfeegle 0 #8 May 22, 2003 Audibles I have enjoyed and why.... Dytter...the first and classic one with a big brass dial, there was no other alternative around at the time. I bought mine second hand, its original femured and died, blue skies Andy. I passed this one on to a flegling who was freeflying but couldn't afford a new audible, its karma gear. Timeout, if you've ever met George Pilkington, then it difficult not to buy one of his products, or be swept up in whatever he is enthusiastic about. His infectious enthusiasm convinced me to get something with more than one beep. Pro Track for data capabilities after spending a little while dabbling with speed diving, and electronic logging. George admitted he was having hassles with the software for the evo 2000 at the time, otherwise I would have bought one. Timeout new slim model prototype. Free for testing, still have it and it still works fine. Pro Dytter, won it in a raffle. So this probably doesn't fit your research 'model' but I hope it helps!-------------------- He who receives an idea from me, receives instruction himself without lessening mine; as he who lights his taper at mine, receives light without darkening me. Thomas Jefferson Quote Share this post Link to post Share on other sites
riddler 0 #9 May 22, 2003 I don't want to beat a dead horse, but ... I think we're safely past the "mid-may" point. Where are the Neptunes? Gimme, gimme, gimme.Trapped on the surface of a sphere. XKCD Quote Share this post Link to post Share on other sites
skytash 0 #10 May 22, 2003 ok, I admit, I forgot it . If the Neptunes have arrived with their owners, they can use the 'Other' option and say so in a post. BTW - have they arrived? If so, what are they like in real life? tash Don't ever save anything for a special occasion. Being alive is a special occasion. Avril Sloe Quote Share this post Link to post Share on other sites
nacmacfeegle 0 #11 May 22, 2003 I don't think they are on release yet. You need a new reason to buy category.....shiney things. -------------------- He who receives an idea from me, receives instruction himself without lessening mine; as he who lights his taper at mine, receives light without darkening me. Thomas Jefferson Quote Share this post Link to post Share on other sites
Tonto 1 #12 May 22, 2003 Well when you're doing your research about customer service, you can find out from L&B why when I bought one of the 1st Pro Dytters and it popped out of its holder I was told "that's never happened before," and got nothing, while they now hand them out willy nilly to everyone. See my review under Gear reviews. I'm still pissed off about that, and it must be 4 years since then. (And yes, Skreamer, I'm waiting for your response.) tIt's the year of the Pig. Quote Share this post Link to post Share on other sites
rgoper 0 #13 May 22, 2003 Pro-Trac & Time Out--Richard-- "We Will Not Be Shaken By Thugs, And Terroist" Quote Share this post Link to post Share on other sites
skytash 0 #14 May 22, 2003 Unfortunately L&B are not that forthcoming. I asked them a variety of questions and Mads replied that it would be difficult to answer them. And your experience is included (from the gear review page) which so far I can only attribute to being before they decided to offer this kind of service to convince people (including myself!) to buy the most expensive audible around. tashDon't ever save anything for a special occasion. Being alive is a special occasion. Avril Sloe Quote Share this post Link to post Share on other sites
Tonto 1 #15 May 22, 2003 Well, they're still making lots of money out of me...t It's the year of the Pig. Quote Share this post Link to post Share on other sites
