Mikeal 0 #1 March 14, 2012 I just wanted to comment on the very good customer service I received while my Quasar II was getting its SB work done. Mike was extremely helpful and replied to every last email with all my questions very promptly. It had to have the kick plate installed in the reserve flap, I assumed this was all I was paying for but when I received it there was a new reserve pilot chute with it! I paid no extra and there was no mention of it on the invoice. Thanks Strong! Definitely made an impression on me! Blue Skies! Quote Share this post Link to post Share on other sites
airtwardo 7 #2 March 14, 2012 The replacement PC is part of the deal...stronger spring than the older one. I love my QII too! ~ If you choke a Smurf, what color does it turn? ~ Quote Share this post Link to post Share on other sites
theonlyski 8 #3 March 14, 2012 Glad to hear!"I may be a dirty pirate hooker...but I'm not about to go stand on the corner." iluvtofly DPH -7, TDS 578, Muff 5153, SCR 14890 I'm an asshole, and I approve this message Quote Share this post Link to post Share on other sites
dpreguy 14 #4 March 14, 2012 Couple of years ago I sent a Quasar II to Strong for a customer, for the flinger removal, which was the subject of their service bulletin. Even though the service bulletin said the rigs should be sent in for the free removal, etc, within by a certain date, (this rig was easitly 6 mo or maybe even a year past that date), Strong not only removed the bands, I actually think they disassembled the rig and installed new side flaps. The work was beautiful and undetectable. In addition, Strong retrofitted and updated everything on the container. 3 or 4 very nice, and expensive updates. Also they sent a brand new Lil Grabber (the newest one) pilot chute and bridle. All at no charge. (The Lil Grabber is listed for $145 in the Paragear catalog.) This was clearly the best service that could have been perormed and it was all free of charge, even the return shipping. Nice service. Beyond nice. Quote Share this post Link to post Share on other sites
Mikeal 0 #5 March 14, 2012 Mine was not free of charge, I am assuming it is because I am not the original owner of the rig(and past the date). It was very responsible priced for the repair. Very happy about it! I got a new Lil Grabber, it was made in February! Quote Share this post Link to post Share on other sites
