AggieDave 6 #1 February 4, 2003 Well, I've got to tell yall this. I contacted Heather (HeatherB) via PM a couple weeks ago, asking about a possible mod for my container, to relocate the main closing loop from the pack tray to the bottom flap. We talked about it there and over the phone, as well as answering some of my other questions about the container, that had come up. Fast forward to today, I recieved a package in the mail from Sunrise Rigging. What was in it? The mod to move my closing loop! I hadn't ask for it, I just mentioned that I wanted to do it and was asking about it. She didn't even ask me for my address, just BAM its here! Thanks Heather, tomorrow I'm calling my rigger and setting up a time he can convert it for me. Some people say other companies have the best customer service, Sunrise Rigging proves it to me time and time again.--"When I die, may I be surrounded by scattered chrome and burning gasoline." Quote Share this post Link to post Share on other sites
WFFC 1 #2 February 4, 2003 On the same note as AggieDave, I've had my Wings for about 4 years now. The service when I've had a question is hands down the best in this industry. BTW, I'm on their customer gallery page if you want to see my rig!!!----- ~~~Michael Quote Share this post Link to post Share on other sites
joshjumps 0 #3 February 4, 2003 Wings has gone out of their way to make the customer happy. Even in the odd case where the rig in question isn't even theirs they have come through. Keep up the good work wings and HeatherJosh Quote Share this post Link to post Share on other sites
Hooknswoop 19 #4 February 4, 2003 I have recently witnessed their excellent customer service. Nice job. Great customer service goes a long way with me. Hook Quote Share this post Link to post Share on other sites
blewaway5 0 #5 February 4, 2003 Never bought anything from them or dealt with them in anyway, but after reading this thread I probably will later this summer when I get new gear. Truman Sparks for President Quote Share this post Link to post Share on other sites
skygod7777 0 #6 February 4, 2003 ya, they do have great customer service. just wondering though, why do you want it set up like this?? is there any saftey reason behing this, or just because you find it easier to pack?? i'm just curious. later Quote Share this post Link to post Share on other sites
hookitt 1 #7 February 4, 2003 Straight up...It's not safer on the bottom flap, it's only easier to pack. Inside the pack tray is definately safer... <==begin flames here. Start with ... I've never had a problem with it and I....(add scenarios) Sorry for bluntness, but actually? I'm not.My grammar sometimes resembles that of magnetic refrigerator poetry... Ghetto Quote Share this post Link to post Share on other sites
skygod7777 0 #8 February 4, 2003 QuoteStraight up...It's not safer on the bottom flap, it's only easier to pack. Inside the pack tray is definately safer... <==begin flames here. well, i have never heard is safer, or what ever in the container, or that it's safer to the bottom flap. i do know that it is easier to pack on the bottom flat, but why do you say it's safer to be in the container, if you think about it, there were some problems with that, and almost all the rigs on the market had a recall done (ok, maybe not all, but like 5 or 6) later Quote Share this post Link to post Share on other sites
CanuckInUSA 0 #9 February 4, 2003 Quote Some people say other companies have the best customer service, Sunrise Rigging proves it to me time and time again. Recently Hooknswoop (my rigger) discovered something wrong with my container. Now the issue could have been resolved one way, but it wasn't. Instead, Sunrise is building me a new container and it should be ready before the end of the month. In the mean time I will jump the current container and ship it back to them once the new one arrives no questions asked. Now how's that for customer service? PM me if you want to know the details. Try not to worry about the things you have no control over Quote Share this post Link to post Share on other sites
AggieDave 6 #10 February 4, 2003 I can tell on the d-bag where the closing loop is pressing into it, and I have also found on the tail of the canopy where this spot is to (although its very very minor and no canopy is in contact with anything in the packing tray, its all d-bag), I just thought it'd be a good idea to switch. As for safety concerns, there is no reason why having the loop in the tray or on the flap would be safer then the other. Unless you don't take proper care of your gear and let the closing loop get old and stretch, in which the loop on the flap has a much lower tolerance. All of that, and it'll save me time packing, since I won't have to setup my packing tool, through the loop before I put my d-bag in, I'll be able to put the trash in the container, toss my power tool through the loop and go, instead of fighting the entire set in the process. --"When I die, may I be surrounded by scattered chrome and burning gasoline." Quote Share this post Link to post Share on other sites
Beeron 0 #11 February 4, 2003 I love my Wings too....and you can bet that when I'm ready to buy another container, it'll definitely be another Wings! B~ Quote Share this post Link to post Share on other sites
hookitt 1 #12 February 4, 2003 Good point Sky. I hastilly posted in a sleep deprived state, and now I can't delete it. Sorry bout that. (opens mouth inserts foot) True There were problems with it in the container on some rigs like lines catching on the grommet. Service Bullitens were sent out because a fatality caused by this desgn. So had I taken time to write....instead of re-write, here's more what I meant. If designed properly, putting a smaller main into the container is possible because you can shorten the closing loop enough to squish the bag. Skydivers regularly put parachutes to small for the container.....into the container. Have a loose fitting main and the potential for a Premature container opening is higher. That has been successfully demonstrated on numerous occasions. So, in essence it's not necessarrily the design it was the user. That's pretty much the whole deal. The location on the bottom flap is easier. In some instances...like a looser fitting main and a normal size closing loop, it is even easier to have the pin pop out. dat... my friends, is all I have to say about it :) Edit: wings has always had good customer service, and have also been very receptive of other skydivers input.My grammar sometimes resembles that of magnetic refrigerator poetry... Ghetto Quote Share this post Link to post Share on other sites
Snowflake 0 #13 February 4, 2003 Theres something weird with Sunrises customer service. They actually provide it Sunrises customer service is awesome. I haven't dealt with too many Mfgs, but when I get my second rig you can be sure it'll be a Wings even though I really like the fit of the Odessey better(those cut in back laterals rule). I know if I send it in for work it'll be back to me when they say it will and it will probably be repacked and cleaned as well. Heather you guys rule!!!! Quote Share this post Link to post Share on other sites
HeatherB 0 #14 February 4, 2003 Quote when I get my second rig you can be sure it'll be a Wings even though I really like the fit of the Odessey better(those cut in back laterals rule). We actually have cut-in laterals now, due to popular demand This should make certain people very happy! We had a rig on display at the Symposium with the cut-in laterals, on that rig though they were adjustable so that you could try the rig on and tighten/loosen the laterals up to an appropriate length and feel how they will actually be on you. We are now offering the cut-in laterals as on option on all our sport rigs, $150 retail price. I still have to take photos and update the website with all the information. Hopefully I will get to that this week! blue skies, Heather PS: Thanks for all the comments! Quote Share this post Link to post Share on other sites
gemini 0 #15 February 4, 2003 QuoteThanks for all the comments! One more.... I cannot tell you how much I appreciate your sponsoring Trent, Jed & Stevie this year. Out of all the manufacturers you guys really stepped up and gave a firm commitment. The team is excited about visiting you Wednesday or Thursday and picking up 3 of their new containers. I don't think you will be disappointed with them or their abilities. Thanks for taking a chance on some of the new guys ...Spaceland Anomoly (the Esmoodies)! Blue skies, Jim Quote Share this post Link to post Share on other sites
falxori 0 #16 February 4, 2003 Quote Thanks for all the comments! thats became a "wow wings" thread but hey, i love mine too, so i guess you deserve it so i'll join the wings parade (although i didn't get any free stickers ) O "Carpe diem, quam minimum credula postero." Quote Share this post Link to post Share on other sites
wildblue 7 #17 February 4, 2003 wow... cut in lats, and you can move the closing loop to the bottom flap? And way less expensive than a Mirage, and evidently much better service. You guys may have a new customer.it's like incest - you're substituting convenience for quality Quote Share this post Link to post Share on other sites
Deuce 1 #18 February 4, 2003 Quote (although i didn't get any free stickers ) Pfah. Go for the beer coolie! Quote Share this post Link to post Share on other sites
PhreeZone 20 #19 February 4, 2003 Only thing that thw Wings does'nt have that that I'd want is Chest rings... any plans for those Heather?Yesterday is history And tomorrow is a mystery Parachutemanuals.com Quote Share this post Link to post Share on other sites
skreamer 1 #20 February 4, 2003 Ditto re. Wings customer service. I contacted Heather re. riser inserts for my Wings. Got posted to London - no charge, no problem. My second rig is going to be another Wings. Maybe other manufacturers' customer service is just as good, I don't know because I've got no reason to find out... Will Quote Share this post Link to post Share on other sites
Deuce 1 #21 February 4, 2003 Phree, they are really, really good, but I don't think they do piercings Quote Share this post Link to post Share on other sites
78RATS 0 #22 February 4, 2003 Last year Sunrise Rigging gave us great discount rigs as prizes for the Rat Revolution. The first place sit fly team won the rigs. This year Shannon Kidd wore her new Wings container to collegiate nationals and took first place. See it at www.longhornskydivers.org Thanx Heather Rat for Life - Fly till I die When them stupid ass bitches ask why Quote Share this post Link to post Share on other sites
skygod7777 0 #23 February 4, 2003 QuoteTrue There were problems with it in the container on some rigs like lines catching on the grommet. Service Bullitens were sent out because a fatality caused by this desgn. So had I taken time to write....instead of re-write, here's more what I meant. If designed properly, putting a smaller main into the container is possible because you can shorten the closing loop enough to squish the bag. Skydivers regularly put parachutes to small for the container.....into the container. Have a loose fitting main and the potential for a Premature container opening is higher. That has been successfully demonstrated on numerous occasions. So, in essence it's not necessarrily the design it was the user. ya, it kinda sucks that a fatality had to happen before it was fixed. and i do agree that it will hold the bag tighter, but i'm not sure if i've ever have seen one with that small enough of a main in to to have to use a loop coming out of the bottom, if it is, well maybe you sould have a rigger put some padding in the bottom to take up some room. i don't know, it's just my opinion. i have though about doing this to my container, but i'm just too lazy to do it. later Quote Share this post Link to post Share on other sites
AggieDave 6 #24 February 4, 2003 Whoa, cut in laterals...hmmmm. That sounds comfy, I didn't much care about them simply because they were a Jav option (I don't like Javs, mainly due to a really bad experience with one)...Maybe someday, when I need a new rig AND can afford it, even more cool stuff will be available on a Wings (stuff we haven't even heard of yet)...(since my next rig will be another Wings). --"When I die, may I be surrounded by scattered chrome and burning gasoline." Quote Share this post Link to post Share on other sites
Slowfaller 0 #25 February 4, 2003 I've read the whole thread and agree w/ most everyone. I love my Wings and have had nothing but good customer service i.e riser inserts and lost bottle coozie replacement. Chris A-38080 Quote Share this post Link to post Share on other sites
