The most appalling customer service

[peter.draper 0]

10 days ago I started the process of ordering some parachute spare parts from 2 different U.S. Companies, for use in Qatar. One of them has processed the order, dispatched the goods and they are already here and in use (Thanks Parachute Labs, Inc. ) - the other Airborne Systems has not even put me in touch with anyone, I have not been able to talk to anyone and they have not answered any emails except for a response to my web inquiry promising to put me in touch with Sales, which hasn't happened.... shocking and appalling service.........

[ChrisD 0]

Sometimes dealing with Defense contractors can be daunting.

Do the items you wish to purchase require an export lic?

Theere are two lic depending on the products: One from the state department, depending upon the classification; And or one from DOD.

Did you supply AS with their part numbers? Do you even have a product from them or is it a section from another manufacturers sub - assembly?

Are you an approved purchaser?

Is what you are doing even legal?



I'm not being sarchastic although even to me this sounds like I'm being a pain. Dealing with Defense products is a dayly fight what with all the attempts of the Chinese and Iran / Irack trying to get stuff thru intermediaries and third persons.

I am glad to hear Mr. Sherman was able to help you though!!!
C

But what do I know, "I only have one tandem jump."

[piisfish 140]

maybe try sending a message to our moderator LouDiamond. He knows a lot of people and might have a string to pull.

scissors beat paper, paper beat rock, rock beat wingsuit - KarlM

[JerryBaumchen 1,373]

Hi peter,

PM sent; good luck,

JerryBaumchen

[leon.hill 1]

I used to work at AS as a rigger. I forwarded this thread to someone I know there. Hope it helps.

[peter.draper 0]

well, I did finally get through, and eventually got a response. No I didn't put the part numbers in my original email, my gripe was (and still is) that nobody called me back, emailed me, or contacted me and asked for them or acknowledged my inquiry. these are small spares, for their equipment that we own (we're talking main closing loops, nothing that can damage national security ) - case closed hopefully........

[nigel99 502]

peter.draper

well, I did finally get through, and eventually got a response. No I didn't put the part numbers in my original email, my gripe was (and still is) that nobody called me back, emailed me, or contacted me and asked for them or acknowledged my inquiry. these are small spares, for their equipment that we own (we're talking main closing loops, nothing that can damage national security ) - case closed hopefully........

Trust me US military export laws (ITAR) are screwed up. I can quite easily see a closing loop getting caught by export restrictions

Glad it is sorted out though.

Experienced jumper - someone who has made mistakes more often than I have and lived.