lowapproach 0 #1 April 25, 2014 I know that repeat threads can be tiresome but whenever any company offers the level of customer service that L&B does the very least I can do is the let others know. I won't go in to all the details about the problem or resolution. I think it is enough to say that L&B far exceeded not only my expectations but any measure of great customer service. There is a reason why I only buy altimeters from them. There is a reason why when I thought my Altitrack was beyond repair that I did not think twice about ordering a new altimeter from L&B. There are a number of companies in this sport which offer great service but L&B is (in my opinion) the gold standard. Thank you Mads for the always quick responses to email and for getting an Altitrack back in my hands. Quote Share this post Link to post Share on other sites
likestojump 3 #2 April 26, 2014 You are right. The repeat threads are tiresome. If you add a new post to an old thread, it'll bring the thread to the top. And you are also right saying L&B are awesome. Quote Share this post Link to post Share on other sites
D22369 0 #3 April 26, 2014 It continues to amaze me that Larsen & Brusgaard keeps providing over the top customer service - they have been at it for how long now? nice to see a company with a great product continue to go the extra mile RoyThey say I suffer from insanity.... But I actually enjoy it. Quote Share this post Link to post Share on other sites
JeffCa 0 #4 April 26, 2014 They screwed up my issue with an AltiTrack. I got an email from Mads admitting they botched it. Ironically, it's because they were so eager to quickly replace my product that they failed to notice the letter enclosed that told them that wasn't what I wanted. So I guess they definitely had their intentions in the right place, just so eager to replace immediately that they didn't read my note. "So many fatalities and injuries are caused by decisions jumpers make before even getting into the aircraft. Skydiving can be safe AND fun at the same time...Honest." - Bill Booth Quote Share this post Link to post Share on other sites
Pobrause 6 #5 September 30, 2016 After 1.300 jumps my Viso2 wouldn't go lower than 350m, no matter if you turned it off or changed the batteries. Sent it in and received a new Viso2+ 5 days later. Not only a replacement but free upgrade within a week. Although I read a lot about their CS I'm still pleasently surprised. Thank you L&B, I will buy again!------------------------------------------------------- To absent friends Quote Share this post Link to post Share on other sites
