redwing120 0 #1 March 18, 2015 Over a month ago, I posted in this forum about damage to my container. I took the container to the Javelin manufacturer and they found what the problem was immediately. It was a misplaced emergency handle that came loose somehow and damaged the strap. I'd like to thank everyone from Javelin who helped me with very fast and excellent service. And special thanks to Ben!David Di Filippo redwing120@gmail.com 828-768-5309 Quote Share this post Link to post Share on other sites
mcordell 2 #2 March 18, 2015 I called them today about a customer's container. It's an older javelin with a retrofit RSL which was done per the rigger advisory circular from sunpath. During inspection I found the cutaway cable was setup for a lefthand rsl but the rsl is on the right riser. They are sending me a new cable set up for the right riser so I don't have to trim the cables any shorter. Great customer service!www.facebook.com/FlintHillsRigging Quote Share this post Link to post Share on other sites
billeisele 130 #3 June 30, 2015 Yep, these guys are on top of their game. I had an issue, called them and their response was - "Hmmm, yes we goofed that up, we'll take care of it. What do you want to do?" The resolution was quick and easy. Can't ask any more than that.Give one city to the thugs so they can all live together. I vote for Chicago where they have strict gun laws. Quote Share this post Link to post Share on other sites
JohnnyBoulder 1 #4 June 30, 2015 mcordellGreat customer service! +1 Quote Share this post Link to post Share on other sites
Dantes 0 #5 August 1, 2015 Sunpath is awesome. I just ordered an Odyssey. One of the dudes was on the phone with me for an hour -- just talking about gear and skydiving in general. A+ Quote Share this post Link to post Share on other sites
