BASE469 0 #1 November 12, 2015 Last night I was looking at a jumpers 'new' used rig and noticed that someone had assembled it with an A yoke ripcord in a C yoke rig. Needless to say when he put the rig on it actually tensioned the reserve cable, I am surprised that he did not have a reserve deployment at some point. Just as I was explaining that this was not acceptable, Pat Thomas and Tom Parker walked through the door and I asked Tom to have a look at the rig. While he was also explaining why the rig was grounded, Pat made a phone call to the factory and 20 minutes later I had a new, and free, ripcord to install. Oh, and this was for a '95 Javelin. I think the owner was stunned by the response from the company and I can not thank Pat and Tom enough for putting the safety of this young jumper above everything else. Too often we see posts about customer service being about the negative side of things and I thought it would be nice to see the other side. Thanks Sunpath. Quote Share this post Link to post Share on other sites
billeisele 130 #2 November 13, 2015 Good people, great service. My last 3 rigs have been Javelins and wouldn't have anything else.Give one city to the thugs so they can all live together. I vote for Chicago where they have strict gun laws. Quote Share this post Link to post Share on other sites
