Chroma not working

[chips26 4]

So I bought a brand new Chroma a couple months ago before Elemental went under. When I put batteries in it, the red light flashes indicating that its powered up. But whenever I stick it in my audible port on my helmet and go on a skydive, i get nothing. The damn thing just doesnt light up. Anyone got any suggestions on what to do? Returning it probably no longer an option since the company is now defunct.

[jbnote 0]

I just got the same thing going on. Tried several different AAA batteries just to check that it wasn't the batteries.

So far, I can't get any good info.