BKS60 0 #1 July 3, 2018 I’ve been trying to contact them by phone and E-mails without success. Phone picks up with voice message but not options and E-mails return as undeliverable. Anyone have any recent contact with them?"You don't get many warnings in this sport before you get damaged" Quote Share this post Link to post Share on other sites
gowlerk 2,198 #2 July 3, 2018 BKS60I’ve been trying to contact them by phone and E-mails without success. Phone picks up with voice message but not options and E-mails return as undeliverable. Anyone have any recent contact with them? Probably shut down for the week like most of the parachute industry. UPT is shut from June 28 to July 9. Many others as well. Quote Share this post Link to post Share on other sites
councilman24 37 #3 July 4, 2018 Now on facebook. Try there.I'm old for my age. Terry Urban D-8631 FAA DPRE Quote Share this post Link to post Share on other sites
skyfox2007 22 #5 July 7, 2018 Sorry to hear of your trouble. I have a PA Fusion - which I stopped jumping last year due to opening issues - and had to wait almost a month to see my emails answered regarding opening issues with this canopy. They never answered the phone. By the time the company answered me, I had moved on and ordered a PD to replace it. With the trouble I had with my canopy and the absence of customer service, I recommend another canopy manufacturer -JD- Quote Share this post Link to post Share on other sites
skyfox2007 22 #6 July 7, 2018 Have you folks taken up a new communication method? Facebook, etc? If so, please advise. I'd like to talk about this Fusion canopy I mentioned in the last response. I don't jump it, but I don't feel comfortable selling it either and would like to ask if you've addressed similar issues on other Fusion canopies. -JD- Quote Share this post Link to post Share on other sites
BKS60 0 #7 July 8, 2018 It was just a holiday glitch, sent an E-mail to Beverly on her company address and received a quick response and she has been taking good care of my requests."You don't get many warnings in this sport before you get damaged" Quote Share this post Link to post Share on other sites