baronn 111 #1 January 4, 2019 Southwest airlines founder Herb Kelleher passed away at age 87. A lawyer who decided to buy a jet and compete with the big guys in the airline business. A partier who never missed a chance to have fun. He understood the value of his employees and took care of them better than almost any other company in the world. When asked about an incident on 1 of his flights where a disagreement happened between a customer and an employee, he said, " I will always defend my employee against an unruly passenger. I can find another fare, good employees are much harder to find." A lesson many companies cude use today..... Quote Share this post Link to post Share on other sites
