rredman 0 #1 August 19, 2009 I had to send my 8 year old, 2000+ jumps, protrack to L&B for repairs... it was turning itself off in the plane... and I just received a replacement... just over 1 week after I sent them the old one! Once again, there is no doubt in my mind who in the skydiving business has the best customer service... actually in any business! You guys ROCK L&B! Quote Share this post Link to post Share on other sites
pwln 0 #2 August 19, 2009 +1 Yes, Yes they Do... Quote Share this post Link to post Share on other sites
propacker 0 #3 August 20, 2009 agree totally - they have always been then when I needed something. they even replaced a pro-track that was riser slapped off the side of my pro-tec. Quote Share this post Link to post Share on other sites
Chubba 0 #4 August 20, 2009 L&B sure do rock, you send them an email asking about pricing for replacement parts... Suddenly you got a box at your door, with not only the mentioned parts for free, but a bunch of goodies you never even asked for. Quote Share this post Link to post Share on other sites
freeatlast 0 #5 August 20, 2009 Nothing but praise for L&B ... Six / Seven years ago Lost a camera helmet with two pro tracks and bought the replacements (It really hurt!) ... A friend throws (puts) my camera helmet into his trunk and one of the new pro tracks comes out and gets trapped in the latch - that's pro track number 3 in three months !!! Send the bits to L&B - they sent me a new pro track FOC !!! This Year Pro track playing up - can't work it out - sent back to L&B - they return it saying that the last place i purchased batteries from used non-standard batteries - they fit a new set and send me a spare set again FOC ... That's why i will always use L&B ... Because that's customer service !!! Quote Share this post Link to post Share on other sites
evilivan 0 #6 August 20, 2009 +1 too - they are excellent."If you can keep your head when all around you have lost theirs, then you probably haven't understood the seriousness of the situation." David Brent Quote Share this post Link to post Share on other sites
kirkverner 0 #7 August 20, 2009 A company that cares about its customers first and $ second. Great service. Great products. ParacleteXP Quote Share this post Link to post Share on other sites
LongWayToFall 0 #8 August 22, 2009 I haven't had to use their customer service but it is partially the reason I bought their gear, rock on. Quote Share this post Link to post Share on other sites
meteor 0 #9 August 23, 2009 I agree wholeheartedly!!! I had a 3 year old Pro-Track that took a riser slap. The faceplate cover and one of the rubber buttons was gone. Sent it to them and in less than 10 days I had a brand new unit, FOC!!! Plus extra goodies and batteries. L & B are a top flight company that appreciates customers. I will ALWAYS recommend their products over any competitor. The story of shipping the Pro-track to them and the brown colored shipping company is totally different. L & B IS THE BEST!!! Quote Share this post Link to post Share on other sites
JohnMitchell 16 #10 August 23, 2009 And they donated a beautiful Altitrack and VISO altimeter to the Leap for Lupus raffle. Their hearts are really in the right place. Quote Share this post Link to post Share on other sites
Reaperwear 0 #11 August 24, 2009 Alti-2 could learn something from them, 4-6 weeks for simple repairs, come on! I'm thinking of selling my Neptune when i get it back. I just bought a VisoI refuse to tiptoe through life, only to arrive safely at death. www.reaperwear.com Quote Share this post Link to post Share on other sites
MisterCrash 0 #12 August 25, 2009 +1 Example of customer service at it's best. And I'm shure any L&B customer is also very loyal and stays with them. All speeding past collide and crashing, I'm in paradise. Quote Share this post Link to post Share on other sites
virgin-burner 1 #13 August 25, 2009 mhmm, i'm an AFS for alti-2, and if its a minor repair, like a broken battery thing, we'll do that on the dz.. should check the alti-2 forums about that! “Some may never live, but the crazy never die.” -Hunter S. Thompson "No. Try not. Do... or do not. There is no try." -Yoda Quote Share this post Link to post Share on other sites
oozzee 0 #14 September 18, 2009 Good to hear of some great customer service Quote Share this post Link to post Share on other sites
