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ChasingBlueSky

What can we do about Skyride?

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Do you think it's at all possible the operator may have known you weren't a real customer?:o



It's possible. If you want the small part I omitted from the conversation, I had the phone book open and told her that there was an advert in the book for the local (closer) DZ, found skyride via the net. That's when I was told there was a death, lawsuit, etc. The now manager of this same DZ also told me that one of their customers was told the same thing. The customer was suspicious and did their due dilegence and found that the info they were given on the phone by skyride was false. My call took place in the fall of 03. The manager at the same DZ told me his incident took place summer 04.
Skyride is a cool concept that if the consumer could take the gift cert to any DZ and use. Unfortunately since not all DZs accept them, the practice of getting the sale appears to have overpowered the desire to promote the sport.


Edit to add: One of my part time jobs many moons ago was to rate phone operators. I had a standard list of ?s and the rep had a specific way they were trained to respond. If I wanted them to know I was a jumper they would have, but I can also play pretty dumb. The would not have had a clue.
-----
~~~Michael

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For those that want to do somethig the time is now.Go to your DZO,tell them about this thread.Ask them to educate themselves about Skyride and their tactics.Find out what is going on in parts of the country where they have acquired DZs.Talk to them about not accepting the SKYRIDE certificates.Ask them if they are willing to pay a fee to keep the Skyride tandems coming to them or join the National Skydiving Association.For the tandem masters,ask you DZO if you can advertise on your own,bring in tandems,use the DZs gear and aircraft,give them $120. and keep the rest of the money.Talk to your DZO about going to the DZO conference.I'm sure this will be a topic of conversation.
Call your USPA representative,tell them you would like to see USPAs website at the top of the search engines.With a page that makes it easy for a consumer to find the DZ that is closest to them.This will make it a little harder to confuse them.
Finally if you can go to the USPA board meeting in Jacksonville in January.I'll be there.
The face of our sport is changing.Maybe Skyride is not the worst part of it but to Joe Blow DZO I think it is the worst part and I don't think they realize it.The DZOs that deal with Skyride have invited someone into the front door of their business,given them the keys to the cash drawer and said we trust you to take care of our livelihood,having never met the person they are sharing their profits with.

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Also, when you advertise your roaming dz event in Dublin you may want to mention on the radio chris that you won't be excepting skyride certificates. I know last year you were saying some people purchased the certificates last year and you had problems..just my 2 cents
http://www.skydivethefarm.com
don't sweat the small stuff, in fact don't sweat at all,, you get smelly!!

ORFUN #2

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Proud to say that Skydive San Diego is no longer dealing with Skyride.



I sincerely hope we are witnessing the beginning of the end to this Skyride scam. Keep it up, spread the word, convince your DZO to stop supporting Skyride. Achieve that, and you have at least slowed Skyride's growth to almost nil, to the point where they can't raise the money to set up any more puppet DZs. I'm being realistic, but more has to be done to effectively shut them down. It won't be easy.

Blue Skies
Billy
"Mediocre people don't like high achievers, and high achievers don't like mediocre people." - SIX TIME National Champion coach Nick Saban

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Howdy Mike!! Being how you are pro-skyride and an ASC staff member, I’d like to hear your responses in regards to these events that were mentioned in some of the past post in this thread.

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I believe the owner of chuting star rigging, manages ASC. - mgerra28 post #235



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cyberskydive witnessed ASC taking down signs for Skydive Monroe and replacing them with signs for ASC. If that is the kind of business practices that Chutingstar manages then they are no doubt just as bad as the parasite they associate themselves with. Like I said before Chutingstar may provide great rigging services and treat their customers well but that does not mean they give a damn about what is best for the sport. A rigger can provide a good service and still not care about anything but the money. – Levin post#245



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________________________________________ In Reply To ________________________________________
In fact Skydiving Magazine ran an article on them and their questionable websites a few years ago
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The article appeared Issue #243: October 2001: 09/21/2001 of Skydiving Magazine. The article is titled "Georgia's DZ's Promotional Efforts Attract Criticism". Back issues can be ordered at http://www.skydivingmagazine.com – Levin post#253



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Here is a copy of a letter I had to write for a student who fell victim to their tactics.

To Whom It May Concern:

This letter is being written and placed on the behalf of **** Sparks. Mr. Sparks contacted Sandor Vali of Georgia Skydiving Center, Inc. located in Rome Georgia in the effort of booking 2 tandem skydives with video. Mr. Sparks was booked for his jumps to take place on 10/30/04. After reporting for the jumps that morning he and his girlfriend were trained. It was then found out that they had called to confirm their appointment just prior the date of the jump, and were mislead to believe that he had again contacted Georgia Skydiving Center. The phone contact person for ASC pressed Mr. Sparks for a credit card number and he in good faith submitted it. A charge was placed for the full cost of both skydives. I, Sandor Vali after being told of this called ASC. They did in fact have Mr. Sparks on their records as having a transaction and said that “he would have to contact billing to cancel the payment”. In my conversation with the operator at ASC she admitted to being vague or misleading when enquires ask “is this the skydiving center in Rome”. A call was received by me from Mr. Sparks requesting this letter because the matter is still unresolved. I placed a call to the billing manager Kelly who was the contact point for Mr. Sparks hoping I could speed this up for him. In a recorded conversation with Kelly (who refused to give her last name) I informed her of what had happened. She said Mr. Sparks will still need to send her a letter from me. It is known know that the billing office I had to contact is 1-800-skyride. Thought ASC, CASC and 1-800-skyride are different companies it seams that the transactions create a direct link between them in financial operations and accounting. ASC and CASC have on recorded enquiries clamed to be the operators for their competing centers in the state. This confusion on the part of the buyer is intended and perpetuated to the point of them paying in good faith for a service they believe is at the center they though they were contacting. With a proliferation of the internet and fraudulent booking personnel ASC, CASC and now 1-800-skyride is suspect in as many as 24 such accounts. A class action on the behalf of the patrons who were mislead into fraudulent bookings, Georgia Skydiving Center, Inc. and its subcontractors is being pursued.



Respectfully
Sandor Vali
CEO Georgia Skydiving Center, Inc. - jumpervali - post #374




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The tandem pair book with us. Then 2 days before the jump date they called to check the weather conditions and confirm again the jump. They accidentally called one of the ASC numbers that are part of their ASC's Internet proliferation attempt. The phone operator said yes this is Georgia Skydiving Center in Rome. Then took their credit card information and processed the charge. We the students came to our DZ they were trained for the jump and transactions were begun. Then it was discovered that the charge had been made by ASC. The jump was not made due this problem and Mr. Sparks requested a refund from them at that point. Later he call me to give him a letter to verify the problem. I called the number he had been given to make his claim to and it was being held by Skyride. He called ASC by accident but Skyride had the funds they are now linked through this transaction. ASC has done this 24 times this summer. Not until now was it discovered that Skyride ultimately is the account processing these deceptively gained appointment funds. – jumpervali – post#384


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(Implicit in this is that the customer asked something equivalent to 'Is this Georgia Skydiving Center in Rome, GA?'. )

The phone operator says 'yes it is.'

I myself have called their number asking "is this Georgia Skydiving Center in Rome" and the operator said "yes it is" I replied that's funny this is Sandor Vali and I own Georgia Skydiving Center in Rome now let me speak to Ben or Cary. Their reply was "their busy at the moment can they call you back."

(So if a customer finds your DZ and wants to make a booking, do you require a deposit via a credit card? If you did, then this sort of mix-up (on the part of the customer) would be less likely.)

I never require a card deposit, and even reject an offer of one if given.

(Do you or have you ever accepted SkyRide gift certificates?)

I've never been contacted by skyride to see if I want to be part of the program. It might have something to do with the call I made to Cary Q. and the way I acted when he admitted to having his sticker man put their stickers on my gate and clubhouse.

(This is where I become confused again. If this was going on 24 times this summer, how did you get paid previously?)

I had a group of 15 students from UGA call and book, 1 day before the jumps I called the organizer to confirm the total again. He said 15 and then I was told some have prepaid and I should have their names. I then told him just to inform the rest of his group and transfer their plans to ASC and I hope they enjoy their jumps because they will be with good instructors even though their bosses do this type of stuff. Then a group of 5,2 and 2 were even given directions to ASC by me after their arrival at my DZ, an example of this is Mr. Sparks.

Why do I send them on their way to ASC? Because I don't want this sport to get the persona of a carnival where the customers opinion is that all the games are rigged and it's only about departing the patron from their money.

jumpervali – post #387



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Don't I remember something about the City of Alpharetta trying to charge him with something relating to the proliferation of his signs all over that city a year or so ago? Surely, after I confiscated nearly 100 of those signs across central Alabama (all of them illegally placed by the way) he's given up on that crusade. – BillyVance – post#388



Yep, that's some pretty interesting stuff, Mike. Taking down competitors signs and replacing them with your own. Putting your own bumper stickers on your competitor's gates. Lieing to and stealing from your competition and their customers. Atleast 24 times no less. Is that the kind of business practices you manage? Not the kind of behavior I would expect from a professional. Wether your the manager or just a staff member, condoning these kind of business practices is mud. Perhaps you'd like to begin your road to redemption with an apology to the skydiving comunity and an immediate disassociation from ASC/SkyRide. Or is the price for selling out your sport to high to walk away from? Don't be a falling star and chute us your response. Or are you going to hide in shame and let benny handle that for you.


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Hey Levin,

I have about 25 rigging items to complete before the weekend, so give me a few days to get that work done and then I'll respond to your post as requested.

Cheers,
Mike



wow, i really wasn't expecting one and your temp reply is nice, polite and formal. now i feel like an ass for coming across as one. that doesn't change the way i feel about asc and the events i posted. looking forward to reading your response.


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wow, i really wasn't expecting one and your temp reply is nice, polite and formal. now i feel like an ass for coming across as one. that doesn't change the way i feel about asc and the events i posted. looking forward to reading your response.



That's because Mike rocks
I'm so funny I crack my head open!

P.M.S. #102

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wow, i really wasn't expecting one and your temp reply is nice, polite and formal. now i feel like an ass for coming across as one. that doesn't change the way i feel about asc and the events i posted. looking forward to reading your response.



That's because Mike rocks



Why should I bother defending Mikey when Sheena does it so eloquently? But yeah, I second that, Mike rocks!

Never go to a DZ strip show.

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That's because Mike rocks



just based on his posts in these forums i would gather that Mike is probably one of the nicest people i would ever meet. just because he is super nice doesn't mean that on the business side he is a good guy. by "business side" i am referring to his association with asc/skride, not his rigging.


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Why should I bother defending Mikey when Sheena does it so eloquently?



because it seems like you'll defend anything with 2 blind eyes.



Oh so not true dear levin, there are many things which I attack. But thanks for letting me know why I have such trouble typing, damn blindness! And damn that doctor who said these goofy looking glasses would cure it! But seriously, Mikey is a great guy (Mike, I apologize if my support makes people hate you, but methinks such people are simply irrational).

Never go to a DZ strip show.

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Why should I bother defending Mikey when Sheena does it so eloquently?



because it seems like you'll defend anything with 2 blind eyes.



I am defending Mike, not Skyride. I am sure Mike can defend himself just fine, but I just wanted to say he rocks and his rigging skills rock before anyone said anything else negative about him and Chutingstar.
I'm so funny I crack my head open!

P.M.S. #102

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What I’m getting at is if this is the case, why hasn’t their ability to clear credit cards been taken?



I just so happen to work for a credit card processor and if we see what we deem to be fraud, we'll cut them off, but there are lots and lots of processors out there. Someone will pick them up again.

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What I’m getting at is if this is the case, why hasn’t their ability to clear credit cards been taken?

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I just so happen to work for a credit card processor and if we see what we deem to be fraud, we'll cut them off, but there are lots and lots of processors out there. Someone will pick them up again.



Keep in mind that they sell a lot of certificates. Gift certificates for skydives are often given with the best intentions but for whatever reason the person receiving the gift never tries to redeem it. If the certificate is never used, but left in a drawer somewhere, there are no complaints.

If the holder does eventually use the certificate, they may not even realize any problems with it for a couple of years after the purchase, because they are good for two years. Since it was not on their credit card to begin with, they are even less likely to complain. ;)

Hence lots of sales, and a lower complaint to sale ratio, hiding the problem from the credit card companies.:(

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Hey Levin,

I have about 25 rigging items to complete before the weekend, so give me a few days to get that work done and then I'll respond to your post as requested.

Cheers,
Mike



first off.. i canrt spell.. lol.. but i shure as hell know whats going on here... you will not see me in any way defend skyride.. and the actions of asc.


but all these things you speak of are before mike became manager. they made him a maneger for a reason. im not defending them because somtimes i feel like they can kiss my white ass... but give mike a chance, you might be suprized. he may turn things around.

asc is not my home dz, as a mattrer of fact i support the www.skydivethefarm.com

but i also support mike. and http://www.chutingstar.com/. yes he is the dz maneger. ,,, mike i have faith in you. but lately your not the same person i used to know. maybee its stress maybee not... but im sure your reply will explain it all..

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Just curious, how many people writing in this thread have ACTUALLY DONE SOMETHING ABOUT IT besides writing in this thread?



I have and if you all are smart you will too.



Did already.
...

The only sure way to survive a canopy collision is not to have one.

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When greed leads to corruption, corruption leads to fraud, and fraud leads to theft. And theft is what it is. On the part of the customer, related business, and subcontractors that fall victim to these practices. How do you get the point across to persons who have conducted themselves with the cavalier attitude that it's all in the name of free enterprise? You hit them in the wallet. Restitution and compensation is due and being sought. ASC and Skyride have dug themselves in deep on this one.

jumpervali

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