packerboy 3 #1 June 2, 2006 Who have you got amazing good and bad customer service stories from in this sport and why? I'm not going to list my reasons because I am short for time right now but here are my favourite peeps. Good: Theresa @ Unfeathered (amazing customer service) Lara @ Alti-2 (again, super nice amazing service) Bad: Kurupee suits - (poor product twice - maybe an anomoly.. don't care to try again - I have seen other nice Kurupee suits. Mine sucked - both of them) Para-Gear - shitty post sale service on faulty product. -------------------------------------------------- In matters of style, swim with the current; in matters of principle, stand like a rock. ~ Thomas Jefferson Quote Share this post Link to post Share on other sites
WatchYourStep 0 #2 June 2, 2006 Good: Art at The Skydive Store Ward who use to work for Mirage Bad: That darn weather guy that keeps saying ,"Tomorrow looks sunny with some winds from the south (end up being 20mph winds gusting to 30.) I hate that guy. "You start off your skydiving career with a bag full of luck and an empty bag of experience. The trick is to fill the bag of experience up before your bag of luck runs out." Quote Share this post Link to post Share on other sites
AFFI 0 #3 June 2, 2006 QuoteKurupee suits - (poor product twice - maybe an anomoly.. don't care to try again - I have seen other nice Kurupee suits. Mine sucked - both of them) Have you contacted them and let tham know that there were issues in the quality of thier product when compared to others you have seen? Perhaps they would be willing to make it right? Quote Share this post Link to post Share on other sites
outlawphx 1 #4 June 2, 2006 Good: Brenda @ Rigging Innovations Art @ The Skydive Store Linda @ Bonehead Composites Mike @ Michigan Suits Quote Share this post Link to post Share on other sites
kingbunky 3 #5 June 2, 2006 awesome: tress and everyone else at vse (infinity rig), brian germain at big air sportz (lotus canopy), mike at michigan suits (comp rw suit). they all got me stylin' and smilin'. jury's out: i won't say because the issue is still ongoing."Hang on a sec, the young'uns are throwin' beer cans at a golf cart." MB4252 TDS699 killing threads since 2001 Quote Share this post Link to post Share on other sites
wardhessig 0 #6 June 2, 2006 Hey....... Thanks Jeremy, That's awfully nice of you to remember and comment. I'm at P.D. now by the way, moving up in the world huh? see you at the boogie this year. ward Quote Share this post Link to post Share on other sites
wmw999 2,507 #7 June 2, 2006 I'm 9 weeks into waiting for a helmet with an 8-week delivery . I'm told it'll be 12 after all... Wendy W.There is nothing more dangerous than breaking a basic safety rule and getting away with it. It removes fear of the consequences and builds false confidence. (tbrown) Quote Share this post Link to post Share on other sites
TheBachelor 5 #8 June 2, 2006 Alti-2 for 2 reasons: 1) Free testing of altimeters and replacements of lenses, wrist straps, etc. at boogies. 2) Going "above and beyond" when repairing or replacing altimeters, even when they are out of warranty.There are battered women? I've been eating 'em plain all of these years... Quote Share this post Link to post Share on other sites
monkycndo 0 #9 June 2, 2006 50 donations so far. Give it a try. You know you want to spank it Jump an Infinity Quote Share this post Link to post Share on other sites
jlmiracle 7 #10 June 2, 2006 QuoteI'm 9 weeks into waiting for a helmet with an 8-week delivery . I'm told it'll be 12 after all... Wendy W. I had that once, got tired of waiting after 18 weeks and canceled the order. jBe kinder than necessary because everyone you meet is fighting some kind of battle. Quote Share this post Link to post Share on other sites
AFFI 0 #11 June 2, 2006 Good: Everything in this world. Bad: My perspective. Quote Share this post Link to post Share on other sites
packerboy 3 #12 June 2, 2006 Yes I did. My first suit was all wrong, options and fit + zipper broke immediately. I contacted them and waited another few weeks for a free suit. Very nice of them. Options wrong again and fit all wrong again and broken zipper within a few jumps. They gave me a free suit. I couldn't exactly ask for anything more, and I was frustrated with the poor quality, so I didn't bother them again. -------------------------------------------------- In matters of style, swim with the current; in matters of principle, stand like a rock. ~ Thomas Jefferson Quote Share this post Link to post Share on other sites
AFFI 0 #13 June 2, 2006 They didnt give you a free suit, not if you paid for the first one. Send it back. Quote Share this post Link to post Share on other sites
packerboy 3 #14 June 2, 2006 You're right, it wasn't free, I just got 2 bad suits for the price of one. It's too dirty and smelly now, I've just gotten used to the ill fit and having it open during freefall alot. Come to think of it, it probably affects my flying alot when that happens... I was going to just buy from another supplier. but something always comes up... rig, helmet, (thanks T!) camera, pilot chute & bridle, AAD, jumps, beer, Neptune, second Neptune (thanks Lara!)... honestly I just didn't want the hassle of going through waiting for something I wasn't sure of the quality of for the 3rd time. The suits are cheap, and I got what I paid for. I assume that you are buddies or a rep or something? Sorry, I just call'em as I see'em. What I found odd is that on both suits they neglected to put their logo on them which I specifically asked for ( I think their logo is really cool) perhaps they knew the quality before they sent them and didn't want to advertise on that specific suit. Both where measured for by a rigger, one is now a Master Rigger who works in the parachute building industry, the other also a very very skilled rigger who does measurements for almost all suit orders from our dropzone. Which consequently, had a few people wanting to order Kurupee because of the price and ended up buying Freak'n Suits or Tony Suits instead after seeing mine. That being said, I have seen at least one other Kurupee suit that was nice.. but the person had bought it second hand and knew it fit before buying it and I think the zipper had been replaced on that one. (not 100% sure) -------------------------------------------------- In matters of style, swim with the current; in matters of principle, stand like a rock. ~ Thomas Jefferson Quote Share this post Link to post Share on other sites
skinnyshrek 0 #15 June 2, 2006 Great. Beezy shaw at hiper/nitro. had a cutaway, lines burned replaced for nothing. I ordered a canopy from him. He gave me a demo until my canopy was ready. Great service. If you have any problems whatsoever he will take care of it. He is very proffesional. Another good one is Kolla from PD. She knows her shit and goes out of her way to help youhttp://www.skydivethefarm.com do you realize that when you critisize people you dont know over the internet, you become part of a growing society of twats? ARE YOU ONE OF THEM? Quote Share this post Link to post Share on other sites
FrogNog 1 #16 June 2, 2006 Good: Infinity (i.e. Velocity Sports Equipment). I went down there today and I have to say, nothing builds confidence in equipment (in this case, a new ripcord) like seeing it proof-loaded in front of you. -=-=-=-=- Pull. Quote Share this post Link to post Share on other sites
freakyrat 1 #17 June 2, 2006 PD - called me with findings on my canopy when I sent it in for a reline. Work was done very professionally and in a timely manner. My recent experience with their demo program just rocked also. Mirage Systems - made sure my G4 rig's colors were right and also made a harness adjustment on the unysin harness when I took it back while I was in Florida. Yuki at Ouragon Suits - For the cool shorts she made for me when I gave her the colors and told her to use her imagination on the trim design. The design came out pretty cool and the shorts fit perfect to. And of course Bonnie (GravityGirl) for getting me my Mirage. Chris Quote Share this post Link to post Share on other sites
NWFlyer 2 #18 June 2, 2006 Ditto on the Velocity service. Kelly did some minor modifications on my rig, which isn't even an Infinity, for a *very* fair price and with really great turnaround. He's really laid the groundwork for me to be a Velocity customer when I am in the market for new gear. "There is only one basic human right, the right to do as you damn well please. And with it comes the only basic human duty, the duty to take the consequences." -P.J. O'Rourke Quote Share this post Link to post Share on other sites
alw 0 #19 June 2, 2006 Good - Kim at PD Good - Kristen at Griffin Rigging Outstanding - Mads at L&B - Customer service so good, when my ProTrack quit working I bought another L&B product. Good - Ward H. but don't I said so. Abysmal - Birdman (the company not their dealers) --------------------------------------------- Every day is a bonus - every night is an adventure. Quote Share this post Link to post Share on other sites
DSE 5 #20 June 3, 2006 QuoteGood: Brenda @ Rigging Innovations Art @ The Skydive Store Linda @ Bonehead Composites Mike @ Michigan Suits Ditto for Linda. She is awesome on the phone, knows her stuff, and was a sympathetic ear about a lost helmet. She had several great ideas for options and costs. Other good for me... Isaiah and Ward at Performace Design Bad customer service... Sunpath. Unreturned phone calls, unreturned email, and finally got an apology with a promise of an answer within 48 hours. That was nearly 3 weeks ago. Quote Share this post Link to post Share on other sites
Brian425 0 #21 June 3, 2006 Great - Sonic and Donna at the Ranch Pro Shop. From my first day jumping, they have done everything they could to help. Answer stupid questions, answer difficult questions, provide shelter in the shop when I bring the rain. Their prices are good and they are great people. Bad - none so far. The only time you should look down on someone is when you are offering them your hand. Quote Share this post Link to post Share on other sites
XXTurTleXX 0 #22 June 3, 2006 I can't say that I have gotten bad service from anyone. I'm still new to the sport though! Good experiences with: Art @ Skydivestore (he'd kick my ass if I said otherwise LOL) Ward @ Mirage Mads @ L&b Everyone @ Rigging Adventures<><><><><><><><><><><><><><><><><> http://www.myspace.com/jump_land_pack_repeat Quote Share this post Link to post Share on other sites
ASteele 0 #23 June 3, 2006 Good: Bonnie @ Gravity Gear Aubrey @ Aerodyne (not there anymore) Sherry at Firefly Bad: Only had one bad experience with a vendor and honestly they make a great product, so I'd rather not bad mouth it :) Quote Share this post Link to post Share on other sites
Cloudi 0 #24 June 3, 2006 Huge props to: RWS - they adjusted my harness for me because it just never fit right from day one, even after I gained weight, and even after quite some time went by. (Never got around to "officially" thanking you guys! Thanks Rosi, Mark, Louie, Pablo, & Mike. Your chocolate is in the mail. ) Thanks Louie for the save! Aero Tech - Terry and company fixed me up on many occasions, from my FF pants to various BirdMan adjustments. I worship the ground these people walk on to this day! Alti2 - They were very accommodating in helping me pick a sweet Alti. The "receptionist" is pretty nice, too. Hee, hee! Sorry Lara, couldn't resist! Skydive DeLand - made me feel like family from day one (as a tandem), they are soooo professional, and I am proud to call it home! I learn something new every day from these people! I've even learned how to catch an alligator (should I ever find myself in such a need) thanks to Rusty! PD - can't say enough - from LBPD (life before PD) and LWFPD (life working for PD). What a kick-ass group of people who truly care about skydivers! Bad: PD - The demo coordinator at PD is mean. She won't let me have a Katana! And I heard she writes really long posts! Kim Watch as I attempt, with no slight of hand, to apply logic and reason. Quote Share this post Link to post Share on other sites
flyhy 0 #25 June 3, 2006 QuotePara-Gear - shitty post sale service on faulty product. same here..!! Quote Share this post Link to post Share on other sites
