L & B do it again!

[jont 0]

Well, L & B have once again demonstrated their superb level of customer care.

I have upswapped laptops, and the new one doesn't have a serial port, which means I couldn't connect my Protrack cradle to upload data into JumpTrack. So I bought a Serial/USB adapter off ebay, but after much clicking and cursing I couldn't get it to work.

I emailed L & B for advice, and Steffen suggested the problem might be the adapter. They have one that they sell on their website that they know works. I thought he would then suggest I buy theirs - but instead he offered to ship me one Free Of Charge!

It arrived today, together with a pack of spare protrack batteries thrown in for good measure. And lo and behold, everything now works.

Once again L & B have shown their tireless committment to providing supreme customer service. Would that all my experiences in skydiving kit were at this level!

Jon T

p.s. no vested interest here, just a happy customer wanting to spread the joy

[cderham 0]

I agree!!! A few years ago I sent them an e-mail asking for the size of zip ties they send with there cradles because I needed a couple more. They simply replied to me care package sent. When it arrived I had about 50 zip ties, 2 cradles, a leg mount cradle, goggle mount cradle, and 3 sets of battries!!! They hooked me up!!!! L & B has awsome customer service.


Chris

[PhreeZone 20]

L&B are absolutely wonderful to deal with. I cracked my battery cover by over tightening a screw, so I wrote them asking how to purchace a replacement one. They asked my address and next thing I knew I had a new cover, 4 new screws and a new set of batteries at my door... FOR FREE!

I'm yet to see any other company in any industry offer that level of support. I can't wait to see what the future holds for L&B because their customer service is by far at the head od the pack.

Yesterday is history
And tomorrow is a mystery

Parachutemanuals.com

[Adriandavies 0]

same same...I sent one email asking what I could do about the battery cover resulted in them asking for my address and anew cover being delivered within 48 hours!

[Dumpster 0]

L&B sets the standard so high for customer service, I don't think anyone could come close.

Easy Does It

[BillyVance 34]

I have no doubt that L&B goes overboard in making their customers happy. Not everybody can be pleased however. Some of us who depend on LEDs have been waiting years for them to provide Pro Tracks adapted with the LED technology for those who don't hear as well. It just hasn't been on their list of priorities... If they would make one, I know of about 40 people who would buy it...

Oh well, the wait continues...

Billy

"Mediocre people don't like high achievers, and high achievers don't like mediocre people." - SIX TIME National Champion coach Nick Saban

[12500ft 2]

I too can't say enough about their customer service. I e-mailed them with a problem and within twenty minutes had a response asking me for my address so they could send out a package addressing the problem. I was hoping for a discount, but didn't expect anything free of charge. They were fantastic and I can't recommend them strongly enough to anyone considering buying an audible and electronic logbook. Thanks!

[VisionAir 0]

These are so strange to read.....because in my own experience I've found their customer service to be lacking. I'm glad to hear that I'm of a minority. I've e-mailed them twice (several months apart) about problems I'm having with my Jump-Track software, and have gotten no response. I guess I'll try again one last time before I just sell it. It's useless if you can't read the tiny fonts that I can't seem to upsize.
Don't get me wrong tho....I'm not dissing the company...I'm a faithful user of their hardware (Pro-Dyyter in one ear and Pro-Track in the other) and love it.

Huh?!? What cloud?!? Oh that!!! That's just Industrial Haze
Alex M.

[homer 0]

I cracked my protrack how I have no idea. My battery cover has cracked as well. I had planned to send it in for repair but was deployed to the mid east before getting the chance. I was unsure if they would fix it or say buy a new one when it breaks in two. After reading these post I'm sure they will fix my problem and leave a smile on my face. It has been mentioned before of the high purchase price but from the sounds on customer service you will get your moneys worth in the end.

CSA #699 Muff #3804

[matthewcline 0]

Our Team was deployed for OIF and whe nwe got back we found 2 of our Pro Dyters decided to not work. Fixed for free by L&B!

We recently had another need care (they do not like being used as wheel chalks for HMMWV's) we mailed it off and it got lost in the mail, replaced for free by L&B!

I do not thik I would want to buy any other company's product.

Matt

An Instructors first concern is student safety.
So, start being safe, first!!!

[Adrock 0]

same experience here....actually lost my protrack while skydiving (had it on the way to the plane, didn't have it when I got back to the hanger) and they gave me quite a good deal on a brand new one!
Definitely went the extra mile for me.

[JRock 0]

They will probably send you a new one from what I have heard in the past...

[tsampson 0]

I got my new Pro-Track today. I sent them one that had a broken screen, and figured they would just say the screen was shot and that I would need to buy a new one. Not only did they replace the entire unit, but they got it back to me in time for me to give it to my husband as a Christmas gift (just like they promised.)

• Quote

[jumperconway 0]

Quote

These are so strange to read.....because in my own experience I've found their customer service to be lacking. I'm glad to hear that I'm of a minority. I've e-mailed them twice (several months apart) about problems I'm having with my Jump-Track software, and have gotten no response. I guess I'll try again one last time before I just sell it. It's useless if you can't read the tiny fonts that I can't seem to upsize.
Don't get me wrong tho....I'm not dissing the company...I'm a faithful user of their hardware (Pro-Dyyter in one ear and Pro-Track in the other) and love it.

I have never heard of anyone having a problem with L&B in the past including me. They have replaced 2 Protracks for me, one that I found out later was just poor replacement batteries! They absolutely set the scale in customer service! Try again!

[Levin 0]

I dropped my Pro-Dytter while carrying my gear back in the house. It stayed out side all night in the rain. I sent it to L&B for repairs. It wasn't fixable so they sent me a new replacement for free. L&B ROCKS!!!

I have experience dealing with several manufacturers. Especially way back when I worked in the gear store at Spaceland. Of all the manufacturers I've dealt with L&B has the best service by far. There customer service is on another level. Second to none.