Ordering from Square 1

[nael 0]

Does anyone know how long shipping usually takes from these guys? I ordered $600 worth of stuff 3 weeks ago and still havent got it. Granted, I'm in Australia, but I've received stuff from America before in a LOT shorter period of time.

Yes, I've already emailed them about it, but I want to hear from other people if this is a one off thing, or if they always take this long. I doubt I'll be ordering from them again after this.

www.TerminalSports.com.auAustralia's largest skydive gear store

[mr2mk1g 10]

Always found them to be very helpful. You'll probably get a response from the horses mouth anyway soon enough as half the staff post on here.

Could it simply be a stock issue or that an item you've ordered is litterally being manufactured for you?

Remember that whilst they supply you, someone else has to supply them and manufacturers in the skydiving industry rarely have large stock levels... things are often (if not usually or always depending on the product) built to order.

What was it that you ordered?

[skybytch 273]

How was it shipped?

If it went UPS or FedEx International it should have already been there, and the guys at Square 1 will have a tracking number for you.

If it went via the postal service it could have gone Global Priority Mail (which should have had it there within 3 or 4 days) or regular air mail (which could take a month).

Has your card been charged yet? If not, then they haven't shipped it out yet. They only charge your card when they are getting the order ready to ship (unless it's a custom item).

When did you email them? Remember they're in California; they are sleeping as I'm typing this.

Oh, forgot to mention - it very well could be in your country right now but stuck in Customs...

[sstovall 0]

I'm in the US but have never waited more than 5 days (including weekends) for any order from them. These even included when they backordered an altimeter I ordered. Great service every time I've dealt with them.

=
=
-some will fall in love with life and drink it from a fountain,
that is pouring like an avalanche coming down the mountain

[nael 0]

I asked for it to be shipped the quickest way - I cant remember how exactly that was, but there's about 3 different options and I asked for the quickest one.

I ordered some dvds and a pro track - nothing they wouldnt have had in stock, and if it was a stock issue I'd expect an email telling me so.

I havent checked if my credit card has been charged - I'll check it first thing tomorrow.

www.TerminalSports.com.auAustralia's largest skydive gear store

[Remster 30]

You know,

you could alsway send an email to them. I've heard that one of the guys who works there doenst waste all his time on dz.com .

Remster

[diablopilot 2]

Dominic will help you out shortly please check your e-mail.

You might want to try contacting us before making a public statement.

My direct e-mail is jp@square1.com Dominic can be reached at dominic@square1.com and you can call uus at 951-657-8260

Dominic informs me that 2 e-mails he's sent have been returned undeliverable.

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You're not as good as you think you are. Seriously.

[dgskydive 0]

A few things.

First, I did receive your order.

I sent you an email that was kicked back to me a few times. Regarding your request about duties and putting a lower amount on the shipping bill. We don't do that.

Also, we are out of stock on one of the items you order and it is still not here.

I can send you what you I have with out the one DVD but then you will have to pay shipping twice amd more dities when it somes in by itself.

Try Pm'ing me here at DZ.com.

Dom

[dgskydive 0]

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You know,

you could alsway send an email to them. I've heard that one of the guys who works there doenst waste all his time on dz.com .

Only believe half of what you see and none of what you hear!

Dom

[dgskydive 0]

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Remember that whilst they supply you, someone else has to supply them and manufacturers in the skydiving industry rarely have large stock levels

**sniff sniff**
He is growing up and learning so much....
**sniff sniff**



If only you had bought an Infinity last year I would say you are one of my favorite customers.

Dom

[dgskydive 0]

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but have never waited more than 5 days (including weekends) for any order from them. These even included when they backordered an altimeter I ordered

We get the stuff out as fast as we get it, but don't be surprised one day if it doesn't happen that quickly.

It is really frustrating for the customer and us when we don't have stuff in stock. It would kill our mothers if they heard the way JP and I cuss at the computer when we don't have the stuff we have ordered.

Nothing worse then to have to tell the customer that the item they ordered 3 weeks ago and we back ordered 2 weeks before that isn't here yet. So we understand how you guys feel when that stuff happens because it is happening to us at the exact same time.

The thing that makes it worse is that the customer gets upset at us and most of the time we really don't want to talk bad about the manufacture of an item. So we just have to take the heat and try and make the customer happy. It is harder then it sounds some times to be able to get something out to you guys in a timely fashion.

So to every person that has ever had to wait for your stuff from SQ 1.......... Sorry!

Dom

[arlo 0]

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Does anyone know how long shipping usually takes from these guys? I ordered $600 worth of stuff 3 weeks ago and still havent got it. Granted, I'm in Australia, but I've received stuff from America before in a LOT shorter period of time.

Yes, I've already emailed them about it, but I want to hear from other people if this is a one off thing, or if they always take this long. I doubt I'll be ordering from them again after this.

i think you'd be making a mistake by not ordering from them again. square 1 is one of the most reputable dealers out there. if you emailed them as you said, did you give them time to return your email? if so, how much?

also, you asked them, the biggest gear store in the world, to do something illegal tax-wise? hmmmmmm. if you're gonna attempt to hammer a store on a public forum before giving them a chance to talk to you, then expect that to be tossed out there as well. i don't think you're gonna find too many people that are dissatisfied with square 1's service...not even other gear dealers.

maybe a little patience might be in order....

blues,
arlo

[Brains 2]

Well, i read your post and all the responses. Seems there has been a response from the guys at Square1. I can tell you that i bought my first rig from them, then a reserve and cypres, then a used main, then some shirts and goggles, then another reserve, then some camera stuff, then another container with reserve, then another used main. Never had a single problem with any order

Never look down on someone, unless they are going down on you.

[mr2mk1g 10]

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If only you had bought an Infinity last year I would say you are one of my favorite customers.

I'll be back in March for a custom Safire II, don't you worry.

[dgskydive 0]

Dom

[SkydiveNFlorida 0]

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maybe a little patience might be in order....

Man, it's harsh on here. This person already waited 6 weeks. However, there do seem to be some communication issues, i'm sure they did attempt to e-mail about the item that was out of stock. Seems like a case of e-mail getting screwed up (on buyers side), not lack of patience.

Angela.

[dgskydive 0]

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This person already waited 6 weeks.

Where did you get that?

Dom

[arlo 0]

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***maybe a little patience might be in order....

Man, it's harsh on here. This person already waited 6 weeks.

i think it was 3 weeks in the original post. 6 weeks would be a bit much, i agree. but there is a telephone number she could've used as well.

it may seem harsh, but it grates me to see how quickly people start dealer bashing at the first little hold up/snag/missed email. see how many "such and such didn't get back to me and i'm pissed..." posts there are when they only gave them a few hours to respond. not everyone lives on dz.com or has immediate access to computers like others do, so patience does need to be implemented. if THAT is harsh, then so be it. i just call 'em like i see 'em.

blues,
arlo

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[SkydiveNFlorida 0]

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This person already waited 6 weeks.

Where did you get that?

err, bad eyes, I guess. Sorry, you're right, 3 weeks. (which isn't nearly as terrible!).

angela.

[SkydiveNFlorida 0]

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it may seem harsh, but it grates me to see how quickly people start dealer bashing at the first little hold up/snag/missed email.

I agree, I would refrain from going thru this online if possible (unless it is something others should definitely know about!). I, for some reason, thought it had been 6 weeks. 3 weeks, while still a lot, is not *as* bad. Still, seems to me like e-mail problems on the buyers part, and no need for bashing from them or on them... somtimes shit happens. I do agree that the phone should have been used before posting on here, I have no idea how much phone calls from Australia cost, tho. Certainly the post could've been more tactful. Sorry for the confusion, anyhow.

Angela.

[Chrisky 0]

Well, i've ordered stuff from them, had to return it and get a right size (helmet), i got the right size (wrong sizing was my fault btw) three weeks after i sent mine back. So mine was delivered back, they sent the new one out and it cleared canadian customs all within three weeks.
My Wings order through them involved some custom stuff, some "ah, i rethought that stuff" on my side and communication with them was quick and VERY customer friendly.

You'd loose a really good gear buying option if you refrained from buying stuff there because your DVDs didn't get there in time due to some communications problem...

The mind is like a parachute - it only works once it's open.
From the edge you just see more.
... Not every Swooper hooks & not every Hooker swoops ...

[pilotdave 0]

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i think you'd be making a mistake by not ordering from them again. square 1 is one of the most reputable dealers out there.

WRONG! Square1 sucks! Everyone should buy from arlo!
J/k... I've bought from square1 and square3 too. No problems... cept the square3 little rubber bands break real easily. But that's really not related here is it?

Dave

[Zenister 0]

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I've bought from square1 and square3 too.

and i was wondering if i owed beer for having bought something at all the 'squares' lol oh well i bought a case or two at Xkeys when i was there anyway

____________________________________
Those who fail to learn from the past are simply Doomed.

[nael 0]

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You might want to try contacting us before making a public statement.

Dominic informs me that 2 e-mails he's sent have been returned undeliverable.

1. I did send an email.
2. I got 2 big emails today that filled my inbox, they're deleted now, so there's room.
3. I've PM'd Dom - didnt realise you guys posted here or I would have just PM'd you and not made this thread.
4. For the future, if a product is out maybe it'd be a good idea to inform the customer to avoid situations like this. If I'd just got an email saying it's gonna take an extra few weeks, even month, whatever, I'd be bummed, but I'd at least know what's going on.
5. Crisis over. Doms on the case now.

www.TerminalSports.com.auAustralia's largest skydive gear store

[neoteng 0]

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Does anyone know how long shipping usually takes from these guys? I ordered $600 worth of stuff 3 weeks ago and still havent got it. Granted, I'm in Australia, but I've received stuff from America before in a LOT shorter period of time.

Yes, I've already emailed them about it, but I want to hear from other people if this is a one off thing, or if they always take this long. I doubt I'll be ordering from them again after this.

shit cunt.