cruzit 0 #1 November 6, 2003 In July, my 4-year old Pro-Dytter died a horrible painful death - just stopped working . When I got home from the DZ on Sunday...I e-mailed Larsen and Brusgaard and asked if they had a list of authorized dealers who might be able to assist me in a repair of my dytter. I received an e-mail back almost instantly. Mads asked me to ship it to them and he said they would see what they could do. Since I knew I wouldn't be jumping for a couple of weeks, I packaged it up and shipped it to them. To make a long story short, after a couple of mail foul-ups...go figure. I received a brand-new Pro-Dytter in the mail compliments of Mads. Hey...they even threw in an extra set of batteries. Now that's service Quote Share this post Link to post Share on other sites Soozie 0 #2 November 6, 2003 Very awesome! And just when I had lost faith that anyone knew what "Customer Service" even meant. Quote Share this post Link to post Share on other sites brits17 0 #3 November 6, 2003 yup, did the same thing for a buddy of mine... those guys rock! _______________________ aerialkinetics.com Quote Share this post Link to post Share on other sites Antithesis 0 #4 November 6, 2003 I have video of my protrak getting ripped off of my nvertigo x helmet. So I sent Larsen and Brusgaard a letter asking about hard housings for helmets and they sent me a new protrack and an ankle mount as I had already ordered a new one from my dealer. I don't believe that there is better customer service on the planet. (I did send them a thank you check for partial value because I was so amazed that they could do this) I travel the land, Work in the ocean, Play in the sky Quote Share this post Link to post Share on other sites Join the conversation You can post now and register later. If you have an account, sign in now to post with your account. Note: Your post will require moderator approval before it will be visible. Reply to this topic... × Pasted as rich text. Paste as plain text instead Only 75 emoji are allowed. × Your link has been automatically embedded. Display as a link instead × Your previous content has been restored. Clear editor × You cannot paste images directly. Upload or insert images from URL. Insert image from URL × Desktop Tablet Phone Submit Reply 0
Soozie 0 #2 November 6, 2003 Very awesome! And just when I had lost faith that anyone knew what "Customer Service" even meant. Quote Share this post Link to post Share on other sites
brits17 0 #3 November 6, 2003 yup, did the same thing for a buddy of mine... those guys rock! _______________________ aerialkinetics.com Quote Share this post Link to post Share on other sites
Antithesis 0 #4 November 6, 2003 I have video of my protrak getting ripped off of my nvertigo x helmet. So I sent Larsen and Brusgaard a letter asking about hard housings for helmets and they sent me a new protrack and an ankle mount as I had already ordered a new one from my dealer. I don't believe that there is better customer service on the planet. (I did send them a thank you check for partial value because I was so amazed that they could do this) I travel the land, Work in the ocean, Play in the sky Quote Share this post Link to post Share on other sites
