TheMonkey 0 #1 November 4, 2003 have been calling the USA number from Here for last 2 days and nobody answers....anybody have a better number that they answer???? edit to add i have sent them email too, with no response! --------------------- Never argue with an idiot, they will drag you down to their level and beat you with experience! Quote Share this post Link to post Share on other sites
EricaH 0 #3 November 4, 2003 I've been considering purchasing an Icarus canopy... is this indicitative of poor customer service (which includes being able to get ahold of them)? There is no can't. Only lack of knowledge or fear. Only you can fix your fear. PMS #227 (just like the TV show) Quote Share this post Link to post Share on other sites
TheMonkey 0 #4 November 4, 2003 perhaps, but i will reserve judgement until i know that for sure.... It happens! What? Shit?!! Sometimes! Edit to add: ftr, i have not heard of icarus having poor cust serv...for all i know my dumbass might be dialing the wrong number! --------------------- Never argue with an idiot, they will drag you down to their level and beat you with experience! Quote Share this post Link to post Share on other sites
Jimbo 0 #5 November 4, 2003 Quotehave been calling the USA number from Here for last 2 days and nobody answers....anybody have a better number that they answer???? edit to add i have sent them email too, with no response! OK, in fairness to Icarus, the last two days were Saturday and Sunday. - Jim"Like" - The modern day comma Good bye, my friends. You are missed. Quote Share this post Link to post Share on other sites
TheMonkey 0 #6 November 4, 2003 i have cast no aspersions towards icarus, i just want to demo one of their canopies....i should have clarified by saying last day and a half, as in all day monday and today! --------------------- Never argue with an idiot, they will drag you down to their level and beat you with experience! Quote Share this post Link to post Share on other sites
AggieDave 6 #7 November 4, 2003 Hey, I had the same problem with Icarus, however, they're changing personal right now, thus this will not be an issue in the future. Let me find the number for Wyat that I posted a few weeks ago. He's the new demo guy for the US, he'll go out of his way to take care of you, he did for me! Basically, they've been having severe customer service problems, though they weren't very aware of it, once they became aware of it, they've been busting their ass to take care of them! I'll post the number in a couple minutes.--"When I die, may I be surrounded by scattered chrome and burning gasoline." Quote Share this post Link to post Share on other sites
AggieDave 6 #8 November 4, 2003 Ok, here ya go. I couldn't find his number (I think its in my cellphone in my truck...), BUT here's his e-mail. He's quick on the response for e-mails. QuoteWyat asked me to post his personal e-mail address here so in the future, folks can contact him. He's taking over the sales and demos in America. wyat@icaruscanopies.com Here's a link to my thread about the same things you're experiencing: clicky--"When I die, may I be surrounded by scattered chrome and burning gasoline." Quote Share this post Link to post Share on other sites
TheMonkey 0 #9 November 4, 2003 grassyass! --------------------- Never argue with an idiot, they will drag you down to their level and beat you with experience! Quote Share this post Link to post Share on other sites
TheMonkey 0 #10 November 4, 2003 Wyat's the man! From the conversation I just had with him, I would say that Icarus is not having customer service issues anymore! --------------------- Never argue with an idiot, they will drag you down to their level and beat you with experience! Quote Share this post Link to post Share on other sites
Remster 30 #11 November 4, 2003 QuoteWyat's the man! From the conversation I just had with him, I would say that Icarus is not having customer service issues anymore! Considering you had to get his contact details on here, I would say they do have customer service issues. Might be as silly as forgetting to forward the emails to the new rep, but its still there.Remster Quote Share this post Link to post Share on other sites
TheMonkey 0 #12 November 4, 2003 wyat is on the road right now so i am not bitter about the lack of email response, and the phone problem was a phone problem, not an icarus problem....he is basically bending over backwards to get a demo out to me by this weekend, so imo of my dealings over a 2 day period with them i would say their customer service is pretty solid. --------------------- Never argue with an idiot, they will drag you down to their level and beat you with experience! Quote Share this post Link to post Share on other sites
EricaH 0 #13 November 4, 2003 Good to know - thanks for keeping us informed. There is no can't. Only lack of knowledge or fear. Only you can fix your fear. PMS #227 (just like the TV show) Quote Share this post Link to post Share on other sites
Jimbo 0 #14 November 4, 2003 Quotehe is basically bending over backwards to get a demo out to me by this weekend, Interesting, is Rob still there? I thought he took care of the demo stuff. - Jim"Like" - The modern day comma Good bye, my friends. You are missed. Quote Share this post Link to post Share on other sites
TheMonkey 0 #15 November 5, 2003 don't know....when i called today, all sales and demo inquiries are directed to Wyat.... --------------------- Never argue with an idiot, they will drag you down to their level and beat you with experience! Quote Share this post Link to post Share on other sites
diablopilot 2 #16 November 5, 2003 According to Icarus they had a power failure for most of Monday and was only resovled this afternoon. This prevented Fax, Phone, and Internet contact with the US offices. The customer service on the other hand is another issue.---------------------------------------------- You're not as good as you think you are. Seriously. Quote Share this post Link to post Share on other sites
AggieDave 6 #17 November 5, 2003 From my understanding, Rob is no longer there and Wyat is working hard with Simon to pull customer service from the ashes.--"When I die, may I be surrounded by scattered chrome and burning gasoline." Quote Share this post Link to post Share on other sites
TheMonkey 0 #18 November 6, 2003 just as a follow up...Wyat shipped a demo to me the same night he returned from being on the road, got it out at 8pm and shipped it 3day so that i would have it for the weekend. right now Icarus is getting top marks from me on the customer service front! my $0.02 --------------------- Never argue with an idiot, they will drag you down to their level and beat you with experience! Quote Share this post Link to post Share on other sites
