Emailed Sunrise about getting a bigger D bag

[PhillyKev 0]

Just putting this here as an FYI in case anyone has a similar situation.
==========================================
Subject: Question about using a larger D bag
Hello,
I have a size W-18 container (love it by the way,
thanks for making a great product at a good price),
with a Saber2-190 and PD176R. The Saber2 is fairly
new, about 20 jumps on it and very difficult to pack.
I've been using packers since I got it because I have
been completely unable to bag the canopy (I was
packing for myself before the purchase when using demo
gear). I have been practicing the psycho pack in
order to make this easier, as I would prefer to pack
my own rig. Even psycho packing, when the canopy is
rolled up, the bag barely fits over 2/3 of the canopy.
The result is a messy/lumpy packjob.
My question is, would it be possible/advisable to use
a slightly larger D bag to make this easier until my
packing skills improve? And if so, could I procure
one through you (or should I go through my dealer,
Square3), and what would be the cost?
===========================================
Hi Kevin,
Sure, it's possible to send you a slightly larger D-bag to help you out
with
your new canopy. The D-bag that would work well for this situation is
a
special pattern, the difference in size is not much, but it should make
your
life easier! And no need to worry about the deployments, this bag will
be
just fine.
I can sell you the D-bag directly (retail $40) and send it to the
address of
your choosing, or we can go through Square 3 and you can pick it up
there.
Just let me know!
The psycho packing should work out well too, it's usually very good for
brand new unruly ZP's!
Blue skies,
Heather
Sunrise Rigging International, Inc.
6520 Fort King Road
Zephyrhills, FL 33541
Phone: 813-788-1910
Fax: 813-788-2799
Visit us at: http://www.skydivewings.com
=======================================
I called Heather to find out what the "special pattern" is. Basically it's just a slightly larger bag, half way in size between the existing one and the one that comes with the next size up container (which would be too big to use).
cielos azules y cerveza fría
-Kevin

[mountainman 0]

Just another great example of the excellent customer service from Sunrise Rigging. Everytime I have a question, needed something sent/ordered, or some advice on cleaning a rig......Heather is always there. Thanks Heather!! Blue skies!
JumpinDuo.com...news, pictures, skydiving and links.

[PhillyKev 0]

The customer service gets even better. Great company. Here's the full email chain.

Hey Kevin,

We are sending 2 D-bags out to you today. One is a W-14 like you
should
have now (just to make sure you have the right size bag) and the other
is a
W-15. Let us know how it goes!

Hope that canopy settles down for you! You could try packing it on the
grass in the shade a few times, that usually helps and doesn't hurt the
canopy :)

Blue skies,
Heather

Sunrise Rigging International, Inc.
6520 Fort King Road
Zephyrhills, FL 33542

Phone: 813-788-1910
Fax: 813-788-2799

Visit us at: http://www.skydivewings.com


-----Original Message-----
Subject: RE: Question about using a larger D bag


Heather,

Spoke to one of the senior riggers. Although he said
the bag is large enough for my canopy, he also stated
that going slightly larger should not cause any
problems and may make it easier for me to pack until
my skills improve. If you and Henri don't anticipate
any problems, I'd appreciate it if you could go ahead
and send that to me.

Thanks,

-Kevin

--- Heather Buckridge
wrote:
> Thank you for understanding!
>
> Blue skies,
> Heather
>
> -----Original Message-----
> Subject: RE: Question about using a larger D bag
>
>
> Heather,
>
> I'll talk to them this weekend and find out what
> they
> say. Just hold onto my check for now and I'll let
> you
> know.
>
> Thanks,
>
> -Kevin
>
> --- Info wrote:
> > Hi Kevin,
> >
> > I have a few questions about your D-bag and
> canopy.
> > I've been talking to
> > Henri more about your situation.
> >
> > You've used the packers are Cross Keys I assume?
> > Have you talked to them
> > about your D-bag? Do they feel it is too tight
> > right now as well? We are
> > willing to do the new D-bag for you of course, but
> > just wonder exactly how
> > the fit is right now. Mark Kruse would be someone
> > to talk to about this.
> > He's familiar with our rigs and may be able to
> tell
> > us if a bigger d-bag
> > would really be of much help in this situation.
> > (Since we can't see it in
> > person right now). If the packers, Mark, etc find
> > it impossible to fit the
> > canopy in the bag as well, perhaps you really do
> > need a bigger bag.
> >
> > On a personal note, I bought a new canopy a little
> > while ago and the first
> > 20 or so pack jobs were so difficult (it has
> > airlocks too) and I felt like I
> > needed a bigger D-bag, but it got easier very fast
> > after that. I tried to
> > pack it myself a few times when it was brand new
> and
> > had a heck of a time.
> > (handed it over to the packers b/c I'm a wuss) Now
> > it has maybe 40 jumps on
> > it and it's not bad at all!
> >
> > We can certainly make the new D-bag like we said,
> it
> > would just be good for
> > us to a have a little more info from others who
> have
> > packed your rig since
> > we can't see your rig in person before we make the
> > bag.
> >
> > Thank you!
> >
> > Blue skies,
> > Heather
> >
> > Sunrise Rigging International, Inc.
> > 6520 Fort King Road
> > Zephyrhills, FL 33541
> >
> > Phone: 813-788-1910
> > Fax: 813-788-2799
> >
> > Visit us at: http://www.skydivewings.com
> >
> >
> > -----Original Message-----
> > Subject: Question about using a larger D bag
> >
> >
> > Hello,
> >
> > I have a size W-18 container (love it by the way,
> > thanks for making a great product at a good
> price),
> > with a Saber2-190 and PD176R. The Saber2 is
> fairly
> > new, about 20 jumps on it and very difficult to
> > pack.
> > I've been using packers since I got it because I
> > have
> > been completely unable to bag the canopy (I was
> > packing for myself before the purchase when using
> > demo
> > gear). I have been practicing the psycho pack in
> > order to make this easier, as I would prefer to
> pack
> > my own rig. Even psycho packing, when the canopy
> is
> > rolled up, the bag barely fits over 2/3 of the
> > canopy.
> > The result is a messy/lumpy packjob.
> >
> > My question is, would it be possible/advisable to
> > use
> > a slightly larger D bag to make this easier until
> my
> > packing skills improve? And if so, could I
> procure
> > one through you (or should I go through my dealer,
> > Square3), and what would be the cost?
> >
> > Thank you,
> >
> > -Kevin Naughton
> >
> > P.S. Please let me know if it's ok to post your
> > response on www.dropzone.com so that I can share
> the
> > info.

[MiataDRM 0]

I love dealing w/ Heather and others at sunrise rigging...they are very knowledgeable, patient and wil take time out to answer your questions and bring up other valid points. They have a way to make me feel as if I was the only customer they care about....that service goes a long way...even after you buy their product.

I'm a Pschydiver!
Majdi E.

[dmddave 0]

I have to agree with you that Sunrise has great customer service. I sent them my rig for a few minor modifications after jumping it for a year and they did the mod's free of charge, gave me a free reserve repack and the whole process took less than 10 days from when I mailed it from NM. Also, Heather is so easy to deal with, I have nothing but good things to say about Heather and Sunrise.