where do I send my sony?

[jtval 0]

so I went to "Local results for sony service near Las Vegas, NV" on Google and found that there are no local sony service stores.
So I find sonystyle.com and they have an option to send the unit in.they take all your info and want you to pay but never give an address. OBVIOUSLY I am not paying until I get an address and I would LOVE to talk to someone. WTF? anyone have any experience with sony? I dont like paying to have someone take my camera that I have had NO human contact with.


damn thing is its only a C;33;23 error which should be fixable by the consumer but the playback function just does NOT want to work. after a fraction of a second of playback the picture locks up and shows tme the error. WTF?
I tried new tapes I tried ejecting and inserting but nothing is working. I don't want to pay $269 and find out that sony can't do anything.


I tried calling their 1-877 number but couldnt get through.( i will try again but I need to give it a few minutes etc)

My photos

My Videos

[jtval 0]

whoa i must've dialed the wrong number the first time. its still a COMPUTER program with a glicth. ARRRGGGG> why can't REAL poeple just answer the phone


EDIT: Ok so I've been answering my own questions but... once I finally got passed the comupter recorded voice ERROR I was able to speak to someone who was more than happy to take my money

I guess it's that flat rate everyone talks about $269 to get it fixed. so...off it goes.

My photos

My Videos

[Anvilbrother 0]

I called and asked them to tell me if the flat rate covers everything, and they said it did. Then I hear that some people had to pay more??? I am confused. Mine throws a error code every now and then. I hit it a few times, hit reset, and it is good to go from there. When it starts to mess up on a regular basis I guess I will send it in.

Postes r made from an iPad or iPhone. Spelling and gramhair mistakes guaranteed move along,

[jtval 0]

yea mine was not working anymore no matter what I did. P.I.T.A

269 is the flat rate...meaning you will not pay LESS than 269. you will have to pay for parts and shipping etc...

My photos

My Videos

[neneskydive 0]

what error code????

My PC 109 is showing E61:00

the focus is lost and the zoom is Max every time I turn it on

Cya
Andre.

[Chrissay 0]

Quote

I called and asked them to tell me if the flat rate covers everything, and they said it did. Then I hear that some people had to pay more??? I am confused. Mine throws a error code every now and then. I hit it a few times, hit reset, and it is good to go from there. When it starts to mess up on a regular basis I guess I will send it in.

I just got mine back from Sony and paid the $269.00 flatrate. They replaced 2 boards, one was a motherboard and I did not have to pay anything extra for the parts.

[dzguy99 0]

nene-my 109 has the same error code and focusing problems. This is the 5th instance I've heard of 109's with this and now it's my turn...grrrrrrr. Maybe it's not that great a camera for freefall? Since I have no insurance on it maybe the money is better spent on an PC1000....hmmm

[jtval 0]

thats great to hear!

I dont think that it'll be more than a head adjustment but its good to hear that it shouldnt cost anything more.


I tracked my cam today it should have arrived at sony. the usps says they tried to deliver but couldn't.

(I dont remember the excat wording, but it was like noone was there to accept delivery.)

I called sony to see WTF? after 35 mintues of explaining that I wanted to ensure someone will be there the best answer I could get was. wait for tomorrow.

while I understand they have no idea where my camera is, I want to make sure I didnt just pay for shipping just to have a "no contact" return."

man, that guy was just not understanding me.
ME: Let me read the address to you so I know its correct..(read the addy)

Operator: yes that is our address

ME: well it says they attempted delivery at 12:52 pm. do you guys close down for lunch or something?

OP: not that I know of.

ME: ok, how can I be sure that someone will be there to accpet delivery tomorrow? If you don't accept it tomorrow the post office will hold it for 5 days then return it to me. if you aren't there to receive it do you have someone that goes to the Post office to pick them up?

OP: I don't think so.

ME: Ok, what I am concerned with is wasting my time and money. I don't want to do either. can you explain to me how your office was not there for delivery? because if you are close between the hours of 12 and 1 I will call the P.O. and see if there is a way I can make a note on the delivery label.

OP: Well I don't know if the delivery comes to morrow we will receive it.


ME: (just dumbfounded) ok I guess I'll call tomorrow.



I hope I'm not wasting my time and money here.

please tell me some good things about the customer service that you have encountered.

(anyone, not directed soley to Chrissay)

My photos

My Videos

[Chrissay 0]

Just to clarify a couple of things. I sent my camera to their 'authorized repair facility' Precision Camera in Connecticut [I think].
And so far I have not been impressed with their customer service, that includes Sony and Precision Camera.
I actually ended up having a not so pleasant experience with the whole thing, as far as I know though, I am the only one. They had my camera for 8 weeks, kept on telling me, almost done, almost done. I got it back mid July, and it broke again 2 weeks later, the POS won't even turn on. So it is now sitting at Precision Camera...again.
I'm sure your experience will be much better

[I know your post wasn't directed at me, but replied anyway]

[jtval 0]

damn, I hope the texas center quality is better.
it HAS to be better then their customer service

My photos

My Videos

[jtval 0]

sweet. they signed for the package today

My photos

My Videos

[Newbie 0]

Was this definitely a C33:23 error - mine was giving C31:23 for a while - see this thread for more info and help:

http://www.dropzone.com/cgi-bin/forum/gforum.cgi?post=1726587;search_string=c31%3A;#1726587

It does it totally at random moments. It's a problem with the heads i'm sure - they might need servicing, but i don't want to spend the best part of $300 to get this done, so i just change tapes/remove the battery if they don't eject, then pop in a new tape and normally i'm good to go.

Please let me know what the results of the repair were, and what work exactly was done when you get yours back.

Many thanks

"Skydiving is a door"
Happythoughts

[jtval 0]

that what I used to do, but the problem got so bad that the tape would not playback ata ll.
I had no choice. either had tio get it fixed, buy a new camera that fits in my helmet or buy a whole new set up

My photos

My Videos

[Newbie 0]

facking hell. Ok so i guess my cam will no doubt end up going the way of yours.

Anyway if you could let me know what they do to the cam, i'd really appreciate it, thanks mate

"Skydiving is a door"
Happythoughts

[clint 1]

NEVER send anything to Camcorder Clinic in Tampa, FL.

My brother sent one in, took 1 month to get back. Fixed it for $149. Free estimates.

The mother uckers ucked me. I sent my PC 101 in and the problem was that it wouldn't let me record, the eject signal was flashing and making that 'ding da ding da ding' sound.

Before I sent it in, I could put a tape in the camera.
Since they sent it back, I can't put a tape in AND there is a white piece inside that sticks up half an inch. I called them and told him that and he said 'all of our staff is sony certified, bla bla bla.

He wouldnt' even listen to what I had to say before he went into his usually speech. I think that these places, take out your good stuff and put in broken shit and send it back to you.

I am going to look into taking him into court. Calling the Better Business Bureau on them.

Oh, they never called once, I called once a week and they said, call next week.

I am sick of these companies taking advantage of us.

[jtval 0]

I guess I will find out how well (or not) they repaire dmy cam. In about 5 business days I should have it back

My photos

My Videos

[diverds 0]

Maybe I missed it in the thread but I can't see where it is you actually sent the camera. Do you have a name and number and address? I have one that needs to go under the knife.

-Dave

Skydive Radio

[jtval 0]

yes But I LITERALLY just threw it away today.
The camera will be here tomorrow-ish

I went to Sony .com, called the number and they gave me the address.

Its laredo ,TX
the address was something like ...


repair center
Crossroads loop
lerado Tx
and since I have the tracking INFo I dont really need the addy anymore

My photos

My Videos

[jtval 0]

Well I got my Camera back. It seems to be working beautifully. I'll test it out in freefall this weekend.

BTW- The Address to the repair center is

Laredo Repair center
10227 crossraods loop
suite C
Laredo TX 76045

But you need to call them first and set up a work order number then you have to fill out a sheet the Email to you so they know who the hell you are.
hope that helps

My photos

My Videos

[outlawphx 1]

Hey JT, what setup are you using to jump your TRV22?

[jtval 0]

I sent you a PM with pictures and a description. hope it helps

My photos

My Videos

[jtval 0]

I got 30-60 minutes use out of the camera before I got the same fucking errors. I tried tapping the side of the camera and it worked for 3 seconds. Then I tried a tapping it again and it didnt work.

I called sony and told them of their shitty service, they said I should get an email with a work order number in my email account. this number would be a reference to the free work they owe. I was supposed to receive this number on friday....its now tuesday. I WILL NEVER BUY ANOTHER SONY PRODUCT IN MY LIFE, IF I HAVE THE CHOICE TO BUY ANOTHER BRAND.

My photos

My Videos

[vid666 0]

Quote

I got 30-60 minutes use out of the camera before I got the same fucking errors. I tried tapping the side of the camera and it worked for 3 seconds. Then I tried a tapping it again and it didnt work.

I called sony and told them of their shitty service, they said I should get an email with a work order number in my email account. this number would be a reference to the free work they owe. I was supposed to receive this number on friday....its now tuesday. I WILL NEVER BUY ANOTHER SONY PRODUCT IN MY LIFE, IF I HAVE THE CHOICE TO BUY ANOTHER BRAND.

Yo,

I hate to be calling you on this, but how can you make such decision based on a single experience ? As far as I understand, there are LOTS of Sony miniDV cams out there - and they mostly are subjected to far more stress than the maker expects them to, yet still function (this is just an ASSUMPTION - though I am gonna guess that any canopy opening shock is quite severe on all mechanical parts).
I have a TRV22 that I have taken through a few dozen slider down BASE jumps. I have also taken it down slopes on a snowboard and have landed on it. It has been submerged completely underwater this last Bridge Day (don't ask :( ). After 4 hours of taking it apart and cleaning EVRYTHING it's back to life. So to say the least, my experience is directly opposite of yours. And yet, I am absolutely not qualified to say that Sony is best in the world - cuz for all I know a could of taken all that, plus could of survived a water landing.

Perhaps you need to put the pressure on, get your asshole hat, and make Sony replace or upgrade the camera for you.

good luck either way, but from my personal experience as well as talking to other people ( who I noticed mostly jump Sonys ) - everybody is quite happy.

[SudsyFist 0]

Quote

get your asshole hat,

Remember, they're Japanese. Schmooze them and they'll give you the world.

[jtval 0]

well I can make such a decisoin based on my exerience with sony.

they suck! The reason I would buy another brand would be because of sony customer service! they fukn suck.

I bought this trv 22 and at broke after some use. THAT's not the problem. the problem is that I sent it in to their EXPERTS who more or less stole my money since the camera has the same problems that I sent it in for.

My pet peeve is someone who can not do the job they are in. Fucked I I tried to do the same half asses repair work on some item. I won;t get into what I do, but My balls would be on the line if I fucked up so badly.

i DID give them the benefit of the doubt and I called them and SPOKE(not screamed, I was very patient) with them only to get what is apparently a shug off.


THAT's how I can make such a decison

My photos

My Videos