pre7117 0 #26 November 2, 2005 I sent my Sony to videoone repair.com and I had no problem with them. Free shipping and free estimatesHELLFISH 429 POPS 11113 Quote Share this post Link to post Share on other sites
Chrissay 0 #27 November 3, 2005 I agree, here is a short summary of my horrible experience with Sony. First, never send your camera to Precision Camera in CT. March 05-July 22, 05--Precision Camera was busy 'fixing' my camera. I got it back and a week later it broke with a new problem Aug 22-Oct 24, 2005--Precision Camera was busy 'fixing' my camera. I did not want to send it back to them, but Sony said I had to and if I had any problems to call them and they will expedite the process. Funny, when I called to tell them that Precision Camera was blowing me off and it was taking too long to repair, Sony said they could do nothing about it. Currently--NOW, I have to send my camera to Laredo Texas, gee, it sounds like they suck as bad as Precision Camera. BUT, they said if they cannot fix it, they will replace the camera. Precision Camera did give me back 1/2 of the flat fee I paid, which I will be calling them back to get it all back. 6 months of having my camera and not even fixing it is rediculous and unacceptable. Both Sony and Precision Camera suck. Quote Share this post Link to post Share on other sites
jtval 0 #28 November 3, 2005 hey crissay, please keep me updated on your progress with them. I Really wish I didnt have to bother with them again but I do.My photos My Videos Quote Share this post Link to post Share on other sites
Chrissay 0 #29 November 3, 2005 Quotehey crissay, please keep me updated on your progress with them. I Really wish I didnt have to bother with them again but I do. Will do. If I had more time to micro-manage their processes maybe I would have had my camera back by now Quote Share this post Link to post Share on other sites
jtval 0 #30 November 3, 2005 I feel ya. I havent had the time to call them back again and sit on the phone for 30 minutes while I wiat to explain WTF I am calling aboutMy photos My Videos Quote Share this post Link to post Share on other sites
jtval 0 #31 December 19, 2005 well, an update if anyone cares. (sent me trv22 back to sony, with their instructions they said they'd fix it fro free...since i paid for it the first time.) So they got the camera and did an estimate siad it would cost 269 to fix...which is the flat fee. so after the Third time calling they seem to understand the first time I couldn't break through the fifth layer of skull. 2nd time I finally made them understand what I was saying ( even though I sia dthe same thing as the first time. damn its so hard to stay calm and rational on the phone with them.) anyway the second time I spoke to the service dept. and he totally understood me and took the time to listen rather than telling me about their flat fee. once HE (the service dapt manager)heard me he said you're absoluetly correct, it should be and will be repaired for no further cost. the third time I call (today) to check up on the repair status it took a bit to explain to the initial operator, since I had to start at the beginning every time I call but she put me through to the service dept again to verify that I was correct .. I was/am they said that the repair order will be delivered to the technician ( she did this while I was on the phone, so she would ensure they dont send it back unless it was repaired.) so I SHOULD have a working camera VERY SOON!!!! I was hoping it got here before ELOY but I had to buy the TRV 19, which saved my ass, from my Rigger. ( that one had soem problems as well but BEST BUY's GEEK SQUAD KICKED ASS and repaired, under warranty, in in 10 days....that included shipping time!My photos My Videos Quote Share this post Link to post Share on other sites
highfly 0 #32 December 20, 2005 You should record every conversation to them and just play it back at the beginning of the call and come back when the tape has finished. It makes such a difference when you speak to someone face to face eh? www.myspace.com/durtymac Quote Share this post Link to post Share on other sites
jtval 0 #33 December 20, 2005 its so nice to speak with someone who can unerstand. Its like a football game: in order to sack the QB you have to getr passed all the blockers. I feel like the QB is the only competent one on this teamMy photos My Videos Quote Share this post Link to post Share on other sites
jtval 0 #34 January 9, 2006 UPDATE-- so, I got my TRV22 back and it worked...for about three minutes...GRRR! (I got a preboarding interview and the freefalll. then it stopped working but at least I got the freefalll) so I called sony yet again and this time they are sending a prepaid (UPS) label. I am going to send it back again and see WTF they can come up with againMy photos My Videos Quote Share this post Link to post Share on other sites
TowerTopper 0 #35 February 1, 2006 I sent my camera here... http://www.a-tech-inc.com , http://www.a-tech-inc.com/wo_form.html . I landed in a creek on a BASE jump at the WFFC and drowned my PC101 and it wouldn't shut off or sense a tape in the carrier. Camera works great now, new switch flex board and cleaning, total for the repair was $190.85 $68.85 Parts $20.00 Diagnostic $90.00 Labor $12.00 Shipping Also a friend of mine sent his PC105 in after ripping off his lens and manual focus ring, his total for the repair was $160.70 (not including lost Waycool lens) $68.70 Parts $20.00 Diagnostic $60.00 Labor $12.00 Shipping Quote Share this post Link to post Share on other sites
jtval 0 #36 March 4, 2006 Well I JUST got my camera back from the third time sending it for the original repair. tomorrow will be the answer to this weeks episode of "will my camera work?"My photos My Videos Quote Share this post Link to post Share on other sites
TowerTopper 0 #37 April 16, 2006 Update on repair of my camera PC101 s/n 1822911. The repair service , http://www.a-tech-inc.com shipped my camera back with no insurace on it with UPS and it's now lost or stolen. The sevice is no help with the investagation or filing a claim with UPS. I bet it was sold on E-Bay by them, under the seller name of "DoctorSony". I would not send them anything you don't don't want to lose or have to buy back on E-Bay. DON"T USE THIS SERVICE AT ALL COST. And Manny, Thanks for nothing! Quote Share this post Link to post Share on other sites
jtval 0 #38 April 16, 2006 Damn that sucks!!! sorry to hear it. thanks for passing the info on to usMy photos My Videos Quote Share this post Link to post Share on other sites
steveorino 7 #39 April 16, 2006 This is why I don't buy repair insurance or send anything in to be repaired. A Sony HC20 can be had for $125 on Ebay and a Sony HC40 for $200 -$300 on Ebay. Over the past two years I have bought four cameras, but sold the "broken" cameras on Ebay on "as is" auction and made 75% of my money back. Plus I'm not out a camera for weeks on end. steveOrino Quote Share this post Link to post Share on other sites
medusa 0 #40 April 18, 2006 To Sony!! MedusaMedusa Get Killed or Die Trying! Patent pending ATFK15456 Quote Share this post Link to post Share on other sites
Chrissay 0 #41 April 19, 2006 QuoteQuotehey crissay, please keep me updated on your progress with them. I Really wish I didnt have to bother with them again but I do. Will do. If I had more time to micro-manage their processes maybe I would have had my camera back by now Well, here is my update. I sent my camera to the Laredo center I think back in Feb. They had it about a week and hadn't heard anything so I called them. Apparently they were waiting for my payment information. Well first of all, I had written them a letter stating what the situation was and that I was NOT paying for the repairs per a pre-arranged agreement. And I even included what account number they were suppose to charge it to. I also included my event number which apparently they missed that one too. Well that had it back to me in about a week. So far so good with the camera. I have only put about 20 jumps on it. But now that I have seen the quality of the PC 1000, I may have to ditch my 105 and buy the 1000. I hate to give Sony anymore of my money , buy damn the PC 1000 is the bomb! I just need to find a good deal on one. Quote Share this post Link to post Share on other sites
jtval 0 #42 April 19, 2006 yea I agree on the " hate to give sony my Money" part but unfortunately its all we have.My photos My Videos Quote Share this post Link to post Share on other sites
