Parky1 0 #1 January 24, 2008 I recently purchased a .25 lens from Waycool, Australia. The courier unfortunately lost my item before it left Oz. Grant at Waycool sorted the problem out immediately and sent me off a replacement lens. The lens arrived within 3 days after travelling half way round the world (and a bit more). The lens is excellent and customer service spot on. Only thing I can advise, is that if you order stuff for shipment don't try to save cash by not getting insurance. Quote Share this post Link to post Share on other sites
USPA 0 #2 January 24, 2008 A little bit off-topic, but I wonder how this is regulated in other countries: In The Netherlands (and I assume Europe (EU)) the shipping is the responsibility of the seller (if this is a shop), so when something is lost in the mail, it that shop that has to solve it.The trouble with skydiving; If you stink at it and continue to jump, you'll die. If you're good at it and continue to jump, you'll see a lot of friends die... Quote Share this post Link to post Share on other sites
Parky1 0 #3 January 24, 2008 I'm assuming that waycool recover costs from the courier, as they would have to have paid the insurance premium to the courier, and they in turn give the item insurance cover. Maybe someone from waycool could enlighten us? For me as a customer it was sorted as soon as it was dicovered the item was missing. Once again, as a customer that is all important. Just remember to pay the insurance. Quote Share this post Link to post Share on other sites
Rover 11 #4 January 28, 2008 I had a problem when I ordered the wrong size filter for my lens and found that Waycool lived up to their name in sorting it out. Customer service is tops.2 wrongs don't make a right - but 3 lefts do. Quote Share this post Link to post Share on other sites
Ktownbret 0 #5 January 29, 2008 I have to agree. I ordered my lens and , fro a really reasonable shipping charge, had it at my door in Canada 6 days later!!www.okanaganskydive.com Quote Share this post Link to post Share on other sites
pilotdave 0 #6 January 29, 2008 Shipping was exactly what killed the deal for me. $40 for a tiny lens... Luckily I ended up finding a used one in the US. Bought it for the same price as new, but shipping was cheap. Works great. Dave Quote Share this post Link to post Share on other sites
flipper 0 #7 January 29, 2008 Might getsome decent footage from you now ... lol has your IR arrived yet ? we need better quality night time stuff .... .. you sussed out bout TF yet ? Quote Share this post Link to post Share on other sites
