parachutesj 0 #1 August 13, 2003 Hi everyone! I just wanted to let everyone know that L&B has the best customer service ever. I complained about the short battery life of my pro track and they told me that they had some bad batches of batteries (Newsun) and sent me 3 (THREE!!!) sets of new panasonic batteries free of charge within 5 days. That is awesome. Thank you so much L&B! blue skies Steffen Quote Share this post Link to post Share on other sites
MrHixxx 0 #2 August 13, 2003 I concur. Mads Larson just won't rest until everyone is satisfied. He replaced mine when I was having battery consumption problems and replaced my sister's when it failed. He makes the extra step to make things right in all cases! -Hixxxdeath,as men call him, ends what they call men -but beauty is more now than dying’s when Quote Share this post Link to post Share on other sites
madflying 0 #3 August 13, 2003 True guys, they really rock, last Febrary my pro-track started bugging up, it was turning itself off during upflight and so on, so I sent an email to L&B, they responded within 24H and replace the entire unit in 3 days, of course free of charge...... That's what i call customer service Quote Share this post Link to post Share on other sites
nightjumps 1 #4 August 13, 2003 I agree. Anyone who's been in business 20 minutes knows that mistakes are going to happen. The true test of a company is how they resolve those mistakes. If other companies had their level of customer service, none of them would go out of business. Quote Share this post Link to post Share on other sites
brettski74 0 #5 October 19, 2009 I had to bump this in light of my recent interaction with L&B. My 3 year old Alti-Track was starting to have some major issues, being the screen on the back ceasing to work properly and then about a week later, it refused to even turn on for a day. I contacted L&B and Mads responded telling me to send it to them for repair. I did so, and a couple of weeks later, they sent me a brand new Alti-Track free of charge! I have no words for how impressed I am at this level of customer service. The unit was over two years out of warranty and had seen good use over those 3 years, yet, they still replaced it at no cost. To Mads Larsen and the rest of your team over there at L&B, enormous thanks. You guys really do rock! Quote Share this post Link to post Share on other sites
karenmeal 0 #6 October 19, 2009 Once I contacted L&B because my protrack was going through batteries really fast. They told me that is was because I wasn't using their recommended type of battery. Easy enough fix. But then- they asked for my address and express shipped me probably about 20 sets of batteries free!! I was very impressed with that and passed them out to all the L&B users at my DZ. "Life is a temporary victory over the causes which induce death." - Sylvester Graham Quote Share this post Link to post Share on other sites
Chrisky 0 #7 October 20, 2009 + 1 same here. Awesome service.The mind is like a parachute - it only works once it's open. From the edge you just see more. ... Not every Swooper hooks & not every Hooker swoops ... Quote Share this post Link to post Share on other sites
keithbar 1 #8 October 21, 2009 years ago chris martin gave me a pro dytter that had a cracked battery cover. i emailed l&b to see about ordering a replacement. literally within minutes i got a return email asking for my address. in a day or two a new cover and several sets of batteries showed up in my mail box. they do rock.i have on occasion been accused of pulling low . My response. Naw I wasn't low I'm just such a big guy I look closer than I really am . Quote Share this post Link to post Share on other sites
