Incredibly well organized. Professional staff. Everyone was helpful and friendly. The jump guides are awesome...definitely help to make the experience what it is! Went as part of a group of 6 people. Loved it so much that we are going back just 4 weeks later. My Dad, who is 76, will be jumping with us this time! He was a paratrooper back in his Army days. I would only trust StartSkydiving.com to take him up for a jump. This company is top notch all the way around...they have your enjoyment AND safety as their priority!