PDF suck!!!!!
I have one of their rigs, but due to their lack of customer service I will never buy anything off them again.
It seems they are still bad.
Back in 2003 it took me a year to get my new rig from them, things obviously haven't changed. I went through a dealer and even they were kept in the dark and couldn't get a response from PDF about delivery. They have no idea about customer service or simply don't give a crap. To add to my pain the rig was supplied with a dodgy reserve ripcord that needed replacing. DO NOT BUY ANYTHING FROM THEM , they don't give a shit about their customers.
I have purchased skydiving equipment from other manufacturers from various places on this globe, airtec, B&L, ETC, they all have GREAT customer service.
Why are PDF soooooooooo BAD?
They suck do not buy anything from them.