My boyfriend surprised me w/ this as a birthday present and although I was very nervous/anxious about the whole experience, the staff there made me feel really at ease with what I was about to do.
The only other experience I can kind of compare to this to would be when I jumped off the Stratosphere in Vegas a year prior. Although it was a very awesome experience, their staff was not very knowledgeable (most people working there had not ever jumped themselves) and were not very personable (same person asked me 3x in a matter of minutes what city I was from etc). Startskydiving was by far the opposite. Everyone was really friendly and their laid back yet professional attitude really helped calm my nerves. We did a tandem jump and even though our instructors (my instructor was Lonnie Kirk) had been doing this for multiple years, they didn't seem jaded by it whatsoever.
I would most definitely recommend this place to anyone considering skydiving!!