I have ordered my jump from Amazon and was pretty excited about it.
I came all the way from Atlanta for my bucket list check mark.
The facility is not impressive it is small hangar with few small planes.
They told me that the jump that is included in my deal is from 10000ft and that I can upgrade to 12000 for $30 or $14000 for $60. I decided to do 12000 and paid $30.
After couple of hours spending in the hangar and signing TONS of paperwork that there is no way you can read unless you come there for couple of days.
When I was all ready to go they said the weather is not good, we are not gonna jump. This is OK. Weather is not in our control.
The instructor told me to talk to the lady on the desk and she will explain me everything. I asked her what are my options. She said that I can reschedule anytime I want. I asked her what if I want to cancel she said to cancel through Amazon and then call her to cancel the extra $30 I paid. My wife and my kids were standing next to me and heard that clear.
Today I canceled it with Amazon with no problem and called Chattanooga Skydiving Company for my $30 cancellation. The owner answered and said, we don't do refund. The lady works for me and you are mistaken, she never said that. At some point he just hang up on me!!!
Do you really want to deal with this kind of customer service? The owner has no idea what his employees do. The owner of the business acts like this?!
Can you imagine what else is broken in that company? Do you want to check it with your life?
