Skydive uses a booking service in Georgia to book their Skydive trips. The booking service completely misled me for what I was booking for a friend who is dying of cancer, and wanted to skydive before it was too late. They told me we scheduled a Skydive trip for 2 people 15 minutes from where we were staying, when it was actually 70 miles. I called the Skydive company directly hours prior to our jump, who told me they would cancel it and I can work with the booking company to get our refund. The booking company has been nothing but horrible to deal with. I have been belittled, insulted, and given the most HORRIBLE customer experience service of my life. After first being told I was lying about them giving me the wrong distance, they eventually admitted their mistake, but would not refund our money. I ended up speaking with the owner of Skydive about my experience and my request for a refund, who told me very professionally but matter-of-factly that my problem with the booking company he uses is MY problem not his. I feel like this company has taken advantage of a dying 26 year old girl who was lied to, and refused a refund. They did offer to honor it for a future jump, however she probably will never get to see that. I think when the booking company will not take responsibility for their misleading sales tactics, the owner of the company should have. He told me he did not even care to look into my experience, even given our situation. Ralph Hatley is the owner of Skydive, as he told me on the telephone. The booking company has recorded conversations of my experience and I requested him to review them so he can hear how they treat his clients. He made it very clear he was not interested in "my customer service" issue.
